What users are saying about
47 Ratings
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Score 8.4 out of 100
1 Rating
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Score 7.3 out of 100

Likelihood to Recommend

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

SAP Business ByDesign
8.4
Soffront CRM
Benefit plan administration
SAP Business ByDesign
4.5
Soffront CRM
Direct deposit files
SAP Business ByDesign
9.1
Soffront CRM
Salary revision and increment management
SAP Business ByDesign
10.0
Soffront CRM
Reimbursement management
SAP Business ByDesign
10.0
Soffront CRM

Customization

SAP Business ByDesign
9.2
Soffront CRM
9.1
API for custom integration
SAP Business ByDesign
9.2
Soffront CRM
Plug-ins
SAP Business ByDesign
9.2
Soffront CRM
Custom fields
SAP Business ByDesign
Soffront CRM
9.1

Security

SAP Business ByDesign
9.3
Soffront CRM
7.3
Single sign-on capability
SAP Business ByDesign
9.0
Soffront CRM
6.4
Role-based user permissions
SAP Business ByDesign
9.6
Soffront CRM
8.2

Reporting & Analytics

SAP Business ByDesign
9.2
Soffront CRM
Dashboards
SAP Business ByDesign
8.8
Soffront CRM
Standard reports
SAP Business ByDesign
9.2
Soffront CRM
Custom reports
SAP Business ByDesign
9.6
Soffront CRM

General Ledger and Configurable Accounting

SAP Business ByDesign
8.7
Soffront CRM
Accounts payable
SAP Business ByDesign
9.2
Soffront CRM
Accounts receivable
SAP Business ByDesign
9.2
Soffront CRM
Global Financial Support
SAP Business ByDesign
9.2
Soffront CRM
Primary and Secondary Ledgers
SAP Business ByDesign
9.2
Soffront CRM
Intercompany Accounting
SAP Business ByDesign
8.8
Soffront CRM
Localizations
SAP Business ByDesign
8.4
Soffront CRM
Journals and Reconciliations
SAP Business ByDesign
8.8
Soffront CRM
Enterprise Accounting
SAP Business ByDesign
9.2
Soffront CRM
Configurable Accounting
SAP Business ByDesign
9.2
Soffront CRM
Centralized Rules Framework
SAP Business ByDesign
8.0
Soffront CRM
Standardized Processes
SAP Business ByDesign
8.0
Soffront CRM

Inventory Management

SAP Business ByDesign
9.1
Soffront CRM
Inventory tracking
SAP Business ByDesign
9.2
Soffront CRM
Automatic reordering
SAP Business ByDesign
10.0
Soffront CRM
Location management
SAP Business ByDesign
8.0
Soffront CRM
Manufacturing module
SAP Business ByDesign
9.0
Soffront CRM

Order Management

SAP Business ByDesign
8.5
Soffront CRM
Pricing
SAP Business ByDesign
9.2
Soffront CRM
Order entry
SAP Business ByDesign
9.2
Soffront CRM
Credit card processing
SAP Business ByDesign
4.5
Soffront CRM
Cost of goods sold
SAP Business ByDesign
9.2
Soffront CRM
Order Orchestration
SAP Business ByDesign
9.2
Soffront CRM
End-to-end order visibility
SAP Business ByDesign
10.0
Soffront CRM
Order exception Resolution
SAP Business ByDesign
8.0
Soffront CRM

Subledger and Financial Process

SAP Business ByDesign
9.2
Soffront CRM
Automated Invoice Processing
SAP Business ByDesign
9.2
Soffront CRM
Shared Services Payments
SAP Business ByDesign
9.2
Soffront CRM
Billings Management
SAP Business ByDesign
8.8
Soffront CRM
Customer Receipt Applications
SAP Business ByDesign
9.2
Soffront CRM
Customer Collections
SAP Business ByDesign
9.2
Soffront CRM
Revenue Recognition
SAP Business ByDesign
9.2
Soffront CRM
Cash Management
SAP Business ByDesign
9.2
Soffront CRM
Asset Management
SAP Business ByDesign
9.2
Soffront CRM
Travel & Expense Management
SAP Business ByDesign
10.0
Soffront CRM
Budgetary Control & Encumbrance Accounting
SAP Business ByDesign
10.0
Soffront CRM
Period Close
SAP Business ByDesign
9.2
Soffront CRM
Transactions Tax
SAP Business ByDesign
8.0
Soffront CRM
Subledger Reconciliations
SAP Business ByDesign
9.2
Soffront CRM

Project Financial Management

SAP Business ByDesign
9.2
Soffront CRM
Budgeting and Forecasting
SAP Business ByDesign
10.0
Soffront CRM
Project Costing
SAP Business ByDesign
9.2
Soffront CRM
Cost Capture
SAP Business ByDesign
9.2
Soffront CRM
Capital Project Management
SAP Business ByDesign
9.2
Soffront CRM
Customer Invoicing
SAP Business ByDesign
9.2
Soffront CRM
Customer Contract Compliance
SAP Business ByDesign
8.0
Soffront CRM
Project Revenue Recognition
SAP Business ByDesign
9.2
Soffront CRM
Project Financial Performance Analysis
SAP Business ByDesign
9.2
Soffront CRM
Project Financials Dashboard
SAP Business ByDesign
9.2
Soffront CRM
Real-time Financial Reporting
SAP Business ByDesign
9.2
Soffront CRM
Embedded Business Intelligence
SAP Business ByDesign
9.2
Soffront CRM
Project Planning Collaboration
SAP Business ByDesign
9.2
Soffront CRM

Project Execution Management

SAP Business ByDesign
8.3
Soffront CRM
Project Planning and Scheduling
SAP Business ByDesign
9.2
Soffront CRM
Project Manager Dashboard
SAP Business ByDesign
9.2
Soffront CRM
Resource Manager Dashboard
SAP Business ByDesign
8.0
Soffront CRM
Task Insight for Project Managers
SAP Business ByDesign
8.0
Soffront CRM
Project Manager Mobile Functionality
SAP Business ByDesign
8.0
Soffront CRM
Team Member Task Collaboration
SAP Business ByDesign
8.0
Soffront CRM
Real-Time Project Reporting
SAP Business ByDesign
8.0
Soffront CRM

Grants Management

SAP Business ByDesign
10.0
Soffront CRM
Award Lifecycle Management
SAP Business ByDesign
10.0
Soffront CRM
Spending Control
SAP Business ByDesign
10.0
Soffront CRM
Billing
SAP Business ByDesign
10.0
Soffront CRM

Procurement

SAP Business ByDesign
8.0
Soffront CRM
Sourcing Analysis
SAP Business ByDesign
8.0
Soffront CRM
Bids Analyzed and Compared
SAP Business ByDesign
8.0
Soffront CRM
Invoice Automated Matching
SAP Business ByDesign
8.0
Soffront CRM
Requisitions-to-Purchase Orders Integrated
SAP Business ByDesign
8.0
Soffront CRM
Spend Compliance Management
SAP Business ByDesign
8.0
Soffront CRM
Supplier Management
SAP Business ByDesign
8.0
Soffront CRM

Logistics

SAP Business ByDesign
9.2
Soffront CRM
Inventory Visibility
SAP Business ByDesign
9.2
Soffront CRM
Warehouse Workforce Management
SAP Business ByDesign
9.2
Soffront CRM

Manufacturing

SAP Business ByDesign
9.0
Soffront CRM
Production Process Design
SAP Business ByDesign
9.2
Soffront CRM
Supply Chain Business Flows
SAP Business ByDesign
9.2
Soffront CRM
Production Management
SAP Business ByDesign
9.2
Soffront CRM
Contracted Manufacturing Management
SAP Business ByDesign
10.0
Soffront CRM
Configuration Management
SAP Business ByDesign
8.0
Soffront CRM
Work Definition
SAP Business ByDesign
10.0
Soffront CRM
Work Execution
SAP Business ByDesign
8.0
Soffront CRM
Advanced Fulfillment
SAP Business ByDesign
8.0
Soffront CRM
Manufacturing Costs
SAP Business ByDesign
9.2
Soffront CRM

Supply Chain

SAP Business ByDesign
8.6
Soffront CRM
Forecasting
SAP Business ByDesign
9.2
Soffront CRM
Inventory Planning
SAP Business ByDesign
9.2
Soffront CRM
Multi-tier Supply Chain Planning
SAP Business ByDesign
8.0
Soffront CRM
Performance Monitoring
SAP Business ByDesign
8.0
Soffront CRM

Sales Force Automation

SAP Business ByDesign
Soffront CRM
7.7
Customer data management / contact management
SAP Business ByDesign
Soffront CRM
8.2
Workflow management
SAP Business ByDesign
Soffront CRM
7.3
Territory management
SAP Business ByDesign
Soffront CRM
7.3
Channel / partner relationship management
SAP Business ByDesign
Soffront CRM
8.2

Customer Service & Support

SAP Business ByDesign
Soffront CRM
7.3
Case management
SAP Business ByDesign
Soffront CRM
7.3
Help desk management
SAP Business ByDesign
Soffront CRM
7.3

Marketing Automation

SAP Business ByDesign
Soffront CRM
8.6
Lead management
SAP Business ByDesign
Soffront CRM
8.2
Email marketing
SAP Business ByDesign
Soffront CRM
9.1

CRM Project Management

SAP Business ByDesign
Soffront CRM
7.7
Task management
SAP Business ByDesign
Soffront CRM
8.2
Reporting
SAP Business ByDesign
Soffront CRM
7.3

CRM Reporting & Analytics

SAP Business ByDesign
Soffront CRM
8.2
Forecasting
SAP Business ByDesign
Soffront CRM
7.3
Pipeline visualization
SAP Business ByDesign
Soffront CRM
8.2
Customizable reports
SAP Business ByDesign
Soffront CRM
9.1

Social CRM

SAP Business ByDesign
Soffront CRM
5.9
Social data
SAP Business ByDesign
Soffront CRM
6.4
Social engagement
SAP Business ByDesign
Soffront CRM
5.5

Platform

SAP Business ByDesign
Soffront CRM
5.5
Mobile access
SAP Business ByDesign
Soffront CRM
5.5

Pros

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Likelihood to Renew

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Usability

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Support Rating

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Implementation Rating

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

SAP Business ByDesign Editions & Modules

Additional Pricing Details
SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Soffront CRM Editions & Modules

Edition
1,000 Emails$4.001
5,000 Emails$15.001
10,000 Emails$25.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP Business ByDesign
9.6
Soffront CRM
7.3

Likelihood to Renew

SAP Business ByDesign
9.0
Soffront CRM

Usability

SAP Business ByDesign
8.0
Soffront CRM

Support Rating

SAP Business ByDesign
9.0
Soffront CRM

Implementation Rating

SAP Business ByDesign
8.0
Soffront CRM

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