SAP Crystal vs. Zendesk Explore
SAP Crystal vs. Zendesk Explore
Product | Rating | Most Used By | Product Summary | Starting Price |
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SAP Crystal | N/A | SAP Crystal is an analytics and reporting software solution for SMBs. SAP Crystal comprises Crystal Reports for pixel-perfect reporting, and SAP Crystal Server for automated distribution and self-service access to reports, dashboards and data exploration. | $295 per single user license | |
Zendesk Explore | N/A | Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019. | N/A |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | * SAP Crystal Reports 2020 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2020 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2020 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2020, 1 NUL includes 1 license of: SAP Crystal Reports 2020 - SAP Crystal Server 2020. * As an add-on to SAP Crystal Server 2020 1 NUL, SAP Crystal Server 2020 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time. | — | ||||||||||||||
More Pricing Information |
SAP Crystal | Zendesk Explore | |
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BI Standard Reporting |
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Ad-hoc Reporting |
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Report Output and Scheduling |
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Data Discovery and Visualization |
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Access Control and Security |
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Mobile Capabilities |
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Application Program Interfaces (APIs) / Embedding |
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SAP Crystal | Zendesk Explore | |
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Small Businesses | BrightGauge Score 8.9 out of 10 | SAP Crystal Score 8.9 out of 10 |
Medium-sized Companies | Reveal Score 9.9 out of 10 | Reveal Score 9.9 out of 10 |
Enterprises | Jaspersoft Community Edition Score 9.7 out of 10 | Jaspersoft Community Edition Score 9.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SAP Crystal | Zendesk Explore | |
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Likelihood to Recommend | 10.0 (156 ratings) | 9.3 (9 ratings) |
Likelihood to Renew | 10.0 (19 ratings) | - (0 ratings) |
Usability | 9.4 (28 ratings) | 10.0 (2 ratings) |
Availability | 8.0 (1 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.6 (21 ratings) | 10.0 (2 ratings) |
In-Person Training | 10.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.8 (14 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Ease of integration | 7.0 (1 ratings) | - (0 ratings) |
Product Scalability | 7.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 7.0 (1 ratings) | - (0 ratings) |
SAP Crystal | Zendesk Explore | |
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Likelihood to Recommend | SAP | Zendesk |
Pros | SAP | Zendesk |
Cons | SAP | Zendesk |
Likelihood to Renew | SAP | Zendesk No answers on this topic |
Usability | SAP | Zendesk |
Support Rating | SAP | Zendesk |
In-Person Training | SAP | Zendesk No answers on this topic |
Implementation Rating | SAP | Zendesk No answers on this topic |
Alternatives Considered | SAP | Zendesk |
Return on Investment | SAP | Zendesk |
ScreenShots | SAP Crystal Screenshots |