SAP Crystal Reviews

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Reviews (1-25 of 151)

Mary Wanjiku | TrustRadius Reviewer
April 19, 2020

Effective for financial reporting, which is accurate.

Score 10 out of 10
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Create reports which are customizable to the needs of our organization. User-friendly and very likely the best for our clients. Intuitive and user-friendly interface. Reliable with financial reporting, which is very accurate and timely. Great with inventory control and stock control
  • Reporting which is timely.
  • Timely with financial management and easy to use.
  • Intuitive user interface and customizable dashboard.
  • Customizable reporting.
  • Cloud based and documentation.
  • Improve on training users.
Great software with reporting which helps to filter by the month. Really easy to integrate with CRM. Reliable with financial management and easy to make decisions.
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Gene Baker | TrustRadius Reviewer
February 18, 2020

Crystal Delivers Thousands of Reports Per Week

Score 8 out of 10
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We use Crystal Reports to generate over 200 standard reports for various data topics from our record-keeping system. These reports can be for the business or for our customers. We generate thousands of reports each week that are then delivered to our clients. Crystal is used within our organization. The enterprise has a variety of reporting tools in use. We have been using Crystal Reports for over 18 years on our team.
  • Complex queries are supported through the use of stored procedures. Because of this, we are able to create very complex reports to satisfy consumer needs.
  • User-friendly formats are supported and we can display these reports online.
  • Running multiple queries without using stored procedures.
  • We need to have developers write SQL code. Drag and drop type report creation can be difficult to accurately create without writing SQL. SQL relationships must be clearly defined for the drag and drop to work. This makes sense, otherwise, how would the tool know what the relationships are?
We have used this as our reporting solution for 18 years. We have reviewed other technologies like Tableau and Jasper Reports. We found Crystal the easiest to use for our environment. We create all of our reports in the same format using a stored procedure to gather the result set. We do this so that we can control the SQL and validate the performance. The downside to this is we can't do the drag and drop reports and have to rely on the assistance of a SQL Developer to code the stored procedure for us. The upside is once the proc is coded and tested, it is tuned for performance so that the reports execute efficiently without causing negative issues on the system for transactional queries.
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Yoni Dvorkis | TrustRadius Reviewer
February 15, 2020

SAP Crystal Reports review

Score 7 out of 10
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We use SAP Crystal to automate and generate a set of reports that are usually exported as PDF files directly to the user's email inboxes. Occasionally users also login to the Business Objects Server to access their reports in that format. We run Business Objects scheduler to schedule the reports to refresh usually once a week.
  • Clean format for PDF is nice
  • Connects to database to refresh queries
  • It's quite clunky setting up a page footer or report footer.
  • Headers are similarly hard to set up
Automated report generation and refresh sent as email is useful for any reports that typically involve manual effort. The typical use case in MS Excel is when reports need to be updated. There generally is a large amount of copying and pasting data into charts. In SAP Crystal, the formatting is done once, and then the automated feature always brings in new data.
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Anonymous | TrustRadius Reviewer
March 31, 2020

SAP Crystal overall satisfaction

Score 7 out of 10
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SAP Crystal is being used by my organization to generate all kinds of reports across the entire organization. The company has been using the tool for more than 10 years and is still using it. The feature to automate and generate reports and sent the result to our client via email is outstanding at the time.
  • Clean
  • Connection
  • User-friendly
  • Clunky
  • Hard setup
  • No regular update
SAP Crystal is well suited for a company with upper management who are only used to old school analysis and the analysts are either not familiar with coding or only be able to write SQL queries. In that case, the tool fits the needs of the company well at a lower cost.
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Anonymous | TrustRadius Reviewer
February 15, 2020

Decent reporting tool

Score 8 out of 10
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I used SAP Crystal for report visualization. The graphs in the tool are outstanding with strong information telling ability combining with tables and images. Apart from the graphs, it is designed to be very interactive so you can drag and drop directly to control and tailer the shape of the graph to your needs.
  • Integration
  • Connection
  • Hard initial setup
  • Unstable
SAP Crystal is suitable to connect with a single source of data such as ODBC, XML, Excel, etc. but it has difficulty when you try to connect different sources of data at the same time through this channel. Some other tools might be more usable in that situation such as Qlik that I reviewed before.
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Anonymous | TrustRadius Reviewer
January 09, 2020

Powerful document and report automation

Score 9 out of 10
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We use SAP Crystal to generate documents in our ERP system for things such as sales, purchasing, invoice, manufacturing documents, and automated shipping labels. The whole organization uses crystal reports in a way because it links into our ERP system. We no longer need an external company to do our documents, reporting as we now have the ability to do it in house. Crystal Reports allows us to produce highly customizable documents and reports for any business case.
  • Advanced formulas.
  • Producing automated PDF documents.
  • Lining up formulas with database fields.
  • Occasional crashing.
SAP Crystal is well suited for organizations that have a need for automated documents and reports. I'd recommend having a few Crystal Reports writers within a company and Crystal Reports viewer for users who don't need to create them. Even better if your ERP/System supports crystal reports in the browser like Sage whereby no viewer is needed. It wouldn't be suitable for companies not making use of databases or with little knowledge of such.
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Anonymous | TrustRadius Reviewer
January 07, 2020

SAP Crystal Review

Score 7 out of 10
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Crystal is used enterprise-wide for pixel-perfect reporting. We have both on-demand reporting use cases, and scheduled reporting via email or logging in to report inboxes. It is used against multiple source systems for all areas of the business, including clinical, financial, and operational. We generate PDF, Excel, and CSV based outputs.
  • Pixel perfect reporting.
  • Enterprise grade stability.
  • Dated technology.
  • There's a lack of web-based development for Crystal reports (though it exists for WEBI and the like).
Crystal can help manage pixel-perfect based reporting for your enterprise, but unless you are using the entire SAP analytics stack, it is tough to manage governance without a strong data warehouse. Pixel perfect reporting also has its place, but most enterprises are moving to more interactive self-service dashboarding and drill down tools, and that capability is limited in Crystal (albeit, it was not developed for that use case).
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Anonymous | TrustRadius Reviewer
December 07, 2019

One of my top rated reporting systems.

Score 10 out of 10
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SAP Crystal Reports software is used within the organization for creating reports from several hundred external resources. I would not say it is an easy task to do this through the software. However, the contribution level of the system's ease of use to our research process is really huge and we really don't have any alternative. We are not even searching for one.

All of the reported materials are tweaked, edited, gathered, modified in the system itself. The formatting and the conditional output of the reports are really good and we could find no equal software to this from the perspective of the reporting. All in all, this is a well structured and easy-to-use system with extensive functionalities which can help in crucially reducing work-time by managing some necessary reporting tasks.
  • Easy to use UI. Basically, even a non-technical user can learn to do everything in a week.
  • The speed of compiling the data.
  • Useful templates.
  • Easy interface for integrating the data in the system from external sources.
  • Scheduled reports.
  • There are some specific points in the system which might become buggy or not easy to use, thus, require support.
  • A lot of functionalities to learn for new users.
The system can be used for basically any purpose in any business niche for creating reports. There are no limitations. Thus, if it's business, medicine, logistics, etc.. industry, the system can be extensively used for reporting purposes and highly effectively. The provided templates, as well as the possibility of creating the reports from scratch, can be chosen for reporting. The system can also be used for scheduled reporting which saves a lot of time according to your business needs.
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Anonymous | TrustRadius Reviewer
December 11, 2019


Score 8 out of 10
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We use SAP Crystal reports inside our BI reporting in SAP Business Objects. We have multiple reporting options inside the Analytics, and the usage we give to SAP Crystal reports it is to cover those "fixed" reports which need to have a corporative style to be sent in or out the organization.
  • Predefined Reports.
  • Corporate style guide.
  • Not for user to create the reports is a complex tool which needs IT assistance.
SAP Crystal reports are very well suited for the creation of fixed reports. In the case, your backend is an SAP BW system, and it provides you with standard connectivity to accelerate the report creation.
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Frank Hunt | TrustRadius Reviewer
June 11, 2019

Efficient reporting tool with endless possibilities

Score 9 out of 10
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Crystal reports help us to pull automatic reports out of various databases directly (without importing into Excel first and running pivot tables) and display relations in the data. As long as there is a common data field (a campaign ID, for example), the reports are done in seconds across all the connected data sources. This exact process used to take at least an hour when done manually.
  • Seamless parsing of data across different data sources.
  • Ability to create sub-records and drill-down feature for granular data analysis.
  • Complex queries or SQl statements are done in seconds.
  • The export of reports to Excel is very cumbersome and the results are difficult to format.
  • The design of reports and the graphical features (e.g. charts) feel quite rigid.
  • The learning curve for a non-programmer is incredibly steep, making Crystal a specialty tool.
Crystal reports is a great Business Intelligence tool for any midsize business that prefers to keep its data in-house instead of in the cloud. The learning curve for parsing data source and creating first reports could be a bit steep at the beginning, but then the cost savings are invaluable. The reports generated by Crystal are easily manipulated according to different requirements and further analyzed by the recipients.
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Miguel De La Garza Rodriguez | TrustRadius Reviewer
September 17, 2019

SAP Crystal Reports good option for the value

Score 9 out of 10
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SAP Crystal reports is naturally embedded into SAP B1, we use it across the organization and have over 100 different reports created at the time, all these fill our departments with crucial information about their KPIs, we use Crystal for lot of different reports from a range of very visual reports with charts and colored graphics thru text/numeric grids filled with information, all are viewable from our SAP client.
  • Excelent integration on SAP B1 client install
  • Very easy for the user to access / export reports data
  • User permissions/controls to enable/disable unwanted users to access the reports
  • If IT department has no previous knowledge of crystal reports they will need training in order to start using it
  • It would be great to have objects integrated on the reports
To have reports on sales / buying side as well as inventory reports, pretty much every data stored in a SQL Database can be pulled to create a crystal report, in the case when used with SAP B1 every SAP module can have at least 1-3 crystal reports to control each module
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Jesus Chacon | TrustRadius Reviewer
November 06, 2019

Presentable reports with many integration and visualization options.

Score 10 out of 10
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It is used as a tool to visualize reports that are generated in our developed applications. It facilitates us to be able to display rich information with images, tables, colors, and graphs. It has an excellent form designer by using drag & drop controls to give the shape we want to each of the reports. The viewer also allows us to print the information or export it to other common formats such as PDF. It integrates very well with Visual Studio IDE.
  • It has many interesting tools and functions when used with Visual Studio IDE. This allows us to integrate many features of the IDE to design each visual element using drag and drop controls to customize reports
  • We have been able to make successful connections to diverse data sources including SQL Server, MySQL, local and in the cloud
  • You can perform complex queries by incorporating SQL statements
  • There are no limits as to the type of data or objects that I can use. I can format the changes, add mathematical and logical functions, also add images configure the color fonts, all in design mode
  • There is no backward compatibility with versions of previous reports. Some updates could cause data loss
  • New versions take a long time to arrive
It is excellent as a solution for reports because it has its own functions to ensure that the information shown is presented in a clear and professional manner. We can format the output of the fields used in the uncovered functions of the Crystal reports.

I do not recommend it for temporary use or small projects.
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Anonymous | TrustRadius Reviewer
October 31, 2019

SAP Crystal Reports - Still great but slowing down

Score 9 out of 10
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SAP Crystal Reports is used throughout our company. It allows us to present consistent and branded reports to all of our internal and external clients. It also allows us to have standardized cost reporting. Prior to implementing SAP Crystal Reports, we had different sites presenting clients with their own custom cost reports. Many of these were done in Excel and there was no consistency across our organization. SAP Crystal Reports has replaced those and now we provide one consistent and branded report.
  • Crystal Reports allows us to create a consistent template for all of our reports.
  • Crystal Reports and Server allows us to house a repository for all of our reports to make them easy to find and update when necessary.
  • Crystal Reports can connect to a wide variety of data sources.
  • Crystal Reports can be a little daunting when first implementing. There are a lot of nuances in learning how to truly master this software and it can be frustrating at times.
  • There are a lot of features in Crystal Reports that do not always work as expected. You may find yourself searching the Web for how to get the results that you want.
  • Crystal Reports does not provide updates on a regular basis. New concepts and ideas may be a while in implementing.
  • The initial setup can be frustrating. There are times when you need to go outside of the install package to make it work with particular data sources, etc. It is not always a 100% install.
If you want easily controlled and formatted reports to provide a consistent platform across your organization, Crystal Reports is an excellent program. You will need to be willing to put in some effort up front for install and learning the program, but once you are up and running, it does provide a great way to provide standard reporting. It gives you the ability to allow all of your employees access the same data, in the same format at any time.
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Anonymous | TrustRadius Reviewer
September 15, 2019

Crystal -- Good software if it is still 2005

Score 3 out of 10
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Many custom reports are developed by our IT department to serve our various departments. At this time, it is largely used for legacy reporting and for personalized, highly formatted emails. Many of our older reports are written using Crystal Reports. We are gradually phasing out those reports and moving to SSRS.
  • Page formatting.
  • Query generation.
  • Capturing requests at runtime.
  • Connecting to the database is complex and error-prone.
  • Scripting is done in Visual Basic for Applications, and can be hard to debug.
  • Changing the database underneath it can lead to problems getting back in sync.
It can connect decently to an ODBC data source. If you need to create a highly formatted report, with a lot of graphics and careful field placement, it can do that well. On the other hand, if you are generating a run of the mill business report, you can do better with SQL Server Reporting Server.
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Anonymous | TrustRadius Reviewer
September 03, 2019

SAP Crystal is a life saver

Score 9 out of 10
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SAP Crystal is mainly used by only 2-3 people within my company. It helps me tremendously tweak Viewpoint reports just enough to get them to include all the info we need when we need it. I have used Crystal at least once a day for almost 5 years now. If not every day, then at least once or twice a week. As far as our business problems that it helps address, it has helped us save a ton of money on not having to request custom reports through Viewpoint. We are able to take a canned report out of Viewpoint, add a new data line, or remove or even combine data to show it the way we need it. It has saved me a ton of time, and I would recommend it to anyone. I am excited to learn more about Crystal and how it can continue to help me grow and excel.
  • SAP Crystal is easy to use and easy to learn it makes pulling data out of Viewpoint easy and quick.
  • SAP Crystal has a ton of strengths when comparing weaknesses. One of its strengths is the speed of it. It pulls data super quickly.
  • SAP Crystal has a little room for improvement in combining data tables and making it a little less confusing.
Crystal reports are well suited for pulling information for a SQL database. It is also a platform that helps in the scenario of decision making.
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Rohit Narang | TrustRadius Reviewer
April 04, 2019

Crystal enables presentable canned reports and offers scheduling

Score 7 out of 10
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We use Crystal reports in our credit risk reporting function within the IFRS9 accounting standard to pick up specific delinquency reports at a customer level which needs to feed into disclosures on a quarterly basis. The idea is to receive canned reports by monitoring the amortization profile of customers and which goes as a feed to risk managers in creating early warning list by using specific credit utilization behavior.
  • Great visualization for static format & precise tasks: For presentation to senior management /ex-co/vendors where concise decisions need to be made, Crystal is a nice choice to slide data into presentable views.
  • Diverse data source connect: We have used it to write reports using data from DB2, SQL, Progress, Excel spreadsheets, XML data, Access, and Lotus Notes databases. It can also be used to join different database types together in one report.
  • It uses the "recurring bands" structure for page layout which is efficient and fungible for generating different types of reports. Crystal doesn't require that we set up a metadata layer before creating reports and provides direct access to tables and dimensions.
  • It is not very user-friendly for learning as during designs and debugging the error decryption is tedious and hard to figure out.
  • When using sub-reports embedded in the main reports for different views of the same data sourced from multiple tables, this makes the process crazy slow. This is annoying and needs severe improvements.
  • The visual capabilities need to seriously catch up with respect to market competitors. Security is also a concern at times while accessing data.
With department's organizations having precise and periodic (fixed data/views) requirements, it turns out to be a great tool for doing BAU (business as usual) reporting. During agile environments, where bespoke cuts of data are required or frequent changes are the need of the hour, the effort and skills going into designing reports is a serious trade-off since the availability of skilled resources are limited to other market BI tools.
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Jane Kabochi | TrustRadius Reviewer
February 27, 2019

Process your business information and data easily by using SAP Crystal

Score 9 out of 10
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SAP Crystal reports is an integrated business intelligence platform that allows users to write reports, display KPIs and other metrics from data preserved in your database. SAP Crystal is used by various departments in our organization such as research and development, operations and human resource departments. The software has streamlined our decision making process and it has helped us make meaning out of our preserved data.
  • Customer support is available 24/7 helping new users embrace and learn how to use the software efficiently.
  • The reports generated are usually in many formats from formulas, cross-tabs and sub-reports thereby helping us understand our data.
  • Can generate reports from data obtained from any virtual source
  • The one-time fee paid per user is a bit high and may discourage small and mid-sized companies with many users not to acquire the software.
  • A stable internet connection is required for the software to function well.
  • There is no free trial plan of the software and it ought to be available to help in piloting purposes.
SAP Crystal is a platform that helps in the scenario of decision making, forecasting and strategizing in a company where it will help provide and generate reports, metrics and KPI Insights that will inform and help in basing your decision. It will help ensure that your decision and forecasting solutions are empirical and informed by data and insights.
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Pasquale Lunghetti | TrustRadius Reviewer
January 27, 2019

A tool that cannot be renounced

Score 6 out of 10
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SAP Crystal is one of the best tools for doing business intelligence. Thanks to it we can build clear, efficient reports in a short time with a considerable saving of time and energy. What does this mean? A huge cost savings of course and more time to devote to our customers!
  • Build clear efficient reports in a short time.
  • Broad connectivity with diverse data sources.
  • Support scalable content delivery.
  • The selling price should be lower.
  • The performances could be better.
  • Assistance could be more available.
For me, the best utilization of SAP Crystal is in generating clear and efficient reports, scalability, the ability to generate reports in multiple languages, and the pixel precision with which they are generated. I do not find that it performs well when I have to generate reports with data from multiple sources.
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Anonymous | TrustRadius Reviewer
February 27, 2019

Review Of Crystal Reports

Score 7 out of 10
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We use Crystal Reports to track and report on many types of data, but primarily to track expenses related to open cases of our law firm. Accounting uses it to report on case expenses like copy costs, long distance charges, travel expenses etc ...) These reports then accompany the final cost leger for each client.
  • SAP Crystal Reports has great 3rd party support that extends its out of the box capabilities
  • SAP Crystal Reports can connect and use almost any data type
  • Crystal Reports connects to all ODBC or OLEDB data sources. You can also connect to older mdb files and even allows you to get data from windows file folders
  • Crystal Reports charting engine is ok but compared to some other visualization products available it is behind the times.
  • Crystal Reports uses a proprietary format for its data storage, using an open format (like XML) would be much better
  • You cannot add add a structured table object to the page layout, you can only use lines and boxes
In my opinion Crystal Reports does well with almost any type of report including simple listings, sic summary reports, pro forma financial statements, multi-section reports and reports that export to an Excel spreadsheet. I think it has room to improve by integrating some collaboration features in upcoming releases.
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Anonymous | TrustRadius Reviewer
February 08, 2019

Crystal Reports for your business

Score 8 out of 10
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Crystal Reports is used for creating reports and graphs working synchronously as a team. I and my team analyse and fetch data from various clients for which we have setup and installed networks for as a part of projects. After that we send all the data to technical team and data analyst to log it into crystal reports. We then analyse and create reports in Crystal reports. It is really helpful if we want to manage a lot of data. It makes easy for us to give presentation on projects.
  • Merge and log data very easily.
  • User interface is good.
  • Different types of fonts and graphs and charts to analyse data easily.
  • Hard to learn. It took a lot of time to learn this software.
  • Database used as a source is quite difficult. We always have to contact technical team for that.
Well these are quite useful for technical people who also know how to import data directly from database, and as their mind is technical so it will be also easy to understand it.
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Anonymous | TrustRadius Reviewer
January 19, 2019

SAP Crystal Reports for Your Business

Score 8 out of 10
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SAP Crystal is used by the different departments of our organization. We have different teams in our organization and they use SAP Crystal reports for their own purposes to meet different needs. As we deal with many websites, data increases day by day and we have to create reports for the some. To do that we have to use different products for reports and data management. SAP Crystal's reports helps to reduce our efforts.
  • First of all, its design is very good and easy to use, so it does every task very well like box formatting.
  • Its GUI is great and can create graphs in reports of any kind very well. We can also share them with anyone.
  • Mobile device compatibility
  • Text formatting can be done in all languages by the SAP Crystal reports tool, mainly right to left text formatting. It is very useful as a few of our clients are from other countries and use languages which are written right to left.
  • We can use our database and queries with SAP Crystal reports too and save our reports in different formats
  • As far as I know, it takes a little more time to learn this tool in the beginning. I personally faced a hard time using for the first time and when I teach other junior staff members they took a lot of time to learn it.
It's well suited if we want to create reports and include every feature of excel. We can take data from the data source and format text and create graphs on the system as well as mobile. It is compatible with mobile devices so anyone can use it on the go. It is less appropriate for beginners as it takes time to learn.
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Anonymous | TrustRadius Reviewer
December 06, 2018

SAP Crystal Review

Score 8 out of 10
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The software is currently being used by our outsourcing department. The software allows the department to create multiple graphical reports for the department to understand how different vendors are managed. The data is exported from different data sources like Microsoft excel and Oracle SQL. The reports generated allows the upper management to understand how different vendors are managed in terms of cost and performance.
  • It is a great application to see data from different perspective
  • It is easy to connect with multiple database simultaneously
  • It is easy to format and users can use wide variety of formulas
  • It is challenging to use the system at first but once you pass that learning curve then it is easy to maneuver the application based on your needs
  • Converting Crystal Reports to Excel can be challenging as the formatting gets distorted
  • Overall, there are no major issues and it is a great tool
SAP Crystal's reports ensures for multi-level, in-depth reports to be developed efficiently and effectively using large scale databases. The software is good for creating customization reports where data points are changing constantly. The reports generated are useful for providing a snapshot to upper management so that they can understand how the company/department is performing.
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Dell Stinnett-Christy | TrustRadius Reviewer
October 16, 2018

Long-time User of SAP Crystal Reports

Score 10 out of 10
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I use Crystal in a number of ways:
1. I answer a lot of questions about Crystal in online forums - the SAP Community forums as well as a few others.
2. I train our clients in how to use Crystal, not only the standard SAP classes, but also one I've created that walks through the most-asked questions from the forums and what their solutions are.
3. I personally use Crystal for a number of different tasks, including analyzing data when I do security reviews of clients' SAP BI Platform and SAP Crystal Reports Server systems.
  • In addition to linking together tables and views from the database in order to get data into your report, Crystal allows you to write your own SQL queries using an "Command". This feature allows for the use of very complex queries to get data for your reports.
  • Crystal can connect to MANY different types of databases. It has native connections available for a number of them, including Oracle, and will connect to almost anything else using either ODBC or (less common) JDBC.
  • Subreports, when used correctly, are a powerful feature for bringing additional data into a report.
  • There are SDK's available to integrate reporting into either .NET or Java applications and websites.
  • The option to export to Excel is very picky about report format to get a clean export. Once you know the tricks for setting up a report for this export, it's not hard to do, but it can be very tedious if the report has a lot of elements. This is the way it's been for years and SAP has indicated that it's not something that's going to be changed.
  • Crystal requires that a user knows how the data they're reporting on is configured in the database - it's not really suited for a "casual" user, but for someone with at least some technical skills in relation to databases. This is not something that can or should necessarily be changed, but it is something that potential users need to be aware of.
  • Other than new types of database connections, SAP has indicated that they will not be upgrading any functionality in "classic" Crystal. They instead have chosen to focus on upgrades to Crystal for Enterprise. The problem with that is that it requires the SAP BI Platform - either SAP BusinessObjects or SAP Crystal Reports Server.
  • One of the major things that's not being upgraded is the Charting libraries, which were last updated in the early 2000's, before SAP purchased Crystal. So, Crystal doesn't have newer chart types available.
I'm biased because I've used Crystal for so long and there's very little that I've needed to do that I haven't been able to do with it.

I particularly like being able to write my own queries instead of having Crystal write them for me. With this feature, I've been able to do some very complex reports this way. I could have done most of these reports by linking tables together in Crystal and using Crystal's filter and suppression features, but putting the logic in the query means that Crystal is processing less data so the report is faster.

Crystal is less suited for showing graphs, unless you just need very simple line or bar graphs. It's also not really suited to doing ad-hoc reporting for most users because it is more technical than some other reporting tools.
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Janet Fawcett | TrustRadius Reviewer
July 31, 2018

Crystal Reports is a great reporting tool

Score 10 out of 10
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Verified User
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We use Crystal Reports across our whole organization. We first were introduced to Crystal when we implemented our ERP system, EFI Monarch, because they had designed a report library of reports they had written for their ERP system using Crystal Reports. Their report library allowed us to create our own Crystal Reports and add them to the library. I love Crystal Reports. It saves us so much time when specific information is requested across our many databases (DB2, SQL, Progress, Excel spreadsheets, XML data, Lotus Notes databases, etc). I haven't found any database that wasn't compatible with Crystal Reports.
  • It allows you to connect to virtually any data source. I have used it to write reports using data from DB2, SQL, Progress, Excel spreadsheets, XML data, Access, and Lotus Notes databases. You can also join different database types together in one report.
  • The drag and drop layout makes it easy to design your report and easy to select data fields to add to your report.
  • When creating a report the Standard Report Creation Wizard walks you through each step needed to create the report and will layout the report for you.
  • There is a wealth of online answers if you have a question about how to do something specific in Crystal Reports.
  • It would be nice if there was a way to search your .rpt files for a specific field or table using a normal search engine. There are secondary tools available for purchase but it would be nice if there were a way to do this without additional purchase.
  • When I first started using Crystal Reports the learning curve was steep. That being said I had never used a reporting tool before. I think if you are familiar with reporting tools the learning curve would not be as steep.
  • If you do happen to get an error message they are sometimes very cryptic and require internet searches to figure out what exactly is wrong.
I have recommended Crystal Reports many times to colleagues. It works well with any database structure I've written reports against. I have done a few charts with Crystal and they look amazing. I think the only problem many have with it is the learning curve but that can be overcome with a few online tutorials. There is a wealth of information on the internet. Most colleagues have grown to love Crystal Reports.

Read Janet Fawcett's full review
Damien Dolan | TrustRadius Reviewer
November 19, 2018

Old Reliable, as in 'Works great but showing its age'

Score 6 out of 10
Vetted Review
Verified User
Review Source
We currently use SAP Crystal reports to create reports. Our ERP did not come with built in reports so we had to create all our reports, for the company from scratch. This is used company wide from production to finance. It addresses the main concern of getting information from our ERP into a manageable, readable format that users can use to disseminate information
  • Reliable software
  • Constant support
  • Def not going anywhere
  • Its interface, while it's a workhorse, is not going to win any beauty pageants
  • Adding graphics and charts to a report feels cumbersome and VERY antiquated
  • It shows its age sometimes
If you want reliable software this is your move. It's a workhorse that can handle heavy workloads and is very stable. The only bugs it ever has is because it's on a Citrix server. Very dependable and has pretty good support. Where SAP Crystal may not be suited is if you want chart/graphic heavy reports. SAP Crystal is better suited for text/number reporting.
Read Damien Dolan's full review

Feature Scorecard Summary

Pixel Perfect reports (105)
Customizable dashboards (93)
Report Formatting Templates (111)
Drill-down analysis (111)
Formatting capabilities (128)
Integration with R or other statistical packages (60)
Report sharing and collaboration (113)
Publish to Web (85)
Publish to PDF (126)
Report Versioning (89)
Report Delivery Scheduling (91)
Delivery to Remote Servers (46)
Pre-built visualization formats (heatmaps, scatter plots etc.) (51)
Location Analytics / Geographic Visualization (71)
Predictive Analytics (42)
Multi-User Support (named login) (78)
Role-Based Security Model (76)
Multiple Access Permission Levels (Create, Read, Delete) (76)
Single Sign-On (SSO) (35)
Responsive Design for Web Access (58)
Dedicated iOS Application (41)
Dedicated Android Application (37)
Dashboard / Report / Visualization Interactivity on Mobile (53)
Javascript API (31)
iFrames (8)
Java API (31)
Themeable User Interface (UI) (33)
Customizable Platform (Open Source) (27)

About SAP Crystal

SAP Crystal Reports and SAP Crystal Server are designed to help users create pixel-perfect, richly formatted, and dynamic reports from virtually any data source – delivered in dozens of export formats, in up to 24 languages. According to the vendor SAP Crystal Reports is a robust production reporting tool, that turns almost any data source into interactive, actionable information that can be accessed offline or online, from applications, portals and mobile devices. SAP Crystal Server enables self-service access to reports, dashboards, and data exploration within a secure infrastructure.

SAP Crystal Features

BI Platform Features
Does not have featureAdministration via Windows App
Does not have featureAdministration via MacOS App
Has featureAdministration via Web Interface
Has featureLive Connection to External Data
Has featureSnapshot of External Data
Does not have featureIn-memory data model
Has featureOLAP (Pre-processed cube representation)
Has featureROLAP (SQL-layer querying)
Has featureMulti-Data Source Reporting (Blending)
Has featureData warehouse / dictionary layer
Does not have featureETL Capability
Does not have featureETL Scheduler
Supported Data Sources Features
Has featureMS Excel Workbooks
Has featureText Files (CSV, etc)
Has featureOracle
Has featureMS SQL Server
Has featureIBM DB2
Has featurePostgres
Has featureMySQL
Has featureODBC
Does not have featureCloudera Hadoop
Does not have featureHortonworks Hadoop
Has featureEMC Greenplum
Does not have featureIBM Netezza
Has featureHP Vertica
Does not have featureParAccel
Has featureSAP Hana
Has featureTeradata
Does not have featureSage 500
Has featureSalesforce
Has featureSAP
Does not have featureGoogle Analytics
BI Standard Reporting Features
Has featurePixel Perfect reports
Has featureCustomizable dashboards
Has featureReport Formatting Templates
Ad-hoc Reporting Features
Has featureDrill-down analysis
Has featureFormatting capabilities
Does not have featurePredictive modeling
Has featureIntegration with R or other statistical packages
Has featureReport sharing and collaboration
Report Output and Scheduling Features
Has featurePublish to Web
Has featurePublish to PDF
Has featureOutput Raw Supporting Data
Has featureReport Versioning
Has featureReport Delivery Scheduling
Has featureDelivery to Remote Servers
Data Discovery and Visualization Features
Does not have featurePre-built visualization formats (heatmaps, scatter plots etc.)
Has featureLocation Analytics / Geographic Visualization
Does not have featurePredictive Analytics
Does not have featureSupport for Machine Learning models
Does not have featurePattern Recognition and Data Mining
Does not have featureIntegration with R or other statistical packages
Access Control and Security Features
Has featureMulti-User Support (named login)
Has featureRole-Based Security Model
Has featureMultiple Access Permission Levels (Create, Read, Delete)
Has featureReport-Level Access Control
Has featureTable-Level Access Control (BI-layer)
Has featureField-Level Access Control (BI-layer)
Has featureSingle Sign-On (SSO)
Mobile Capabilities Features
Has featureResponsive Design for Web Access
Has featureDedicated iOS Application
Has featureDedicated Android Application
Has featureDashboard / Report / Visualization Interactivity on Mobile
Application Program Interfaces (APIs) / Embedding Features
Does not have featureREST API
Has featureJavascript API
Does not have featureiFrames
Has featureJava API
Has featureThemeable User Interface (UI)
Has featureCustomizable Platform (Open Source)

SAP Crystal Screenshots

SAP Crystal Videos (5)

SAP Crystal Downloadables

SAP Crystal Integrations

SAP Crystal Reports for Visual Studio, SAP Crystal Reports for Eclipse

SAP Crystal Competitors


  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
SAP Crystal Reports 2016 - Full version$495per user
SAP Crystal Server 2016 1 NUL$869per named user
SAP Crystal Server 2016 5 CAL$8,744per 5 concurrent users
SAP Crystal Reports Viewer 2016$0per user
SAP Crystal Reports 2016 - Upgrade$295per user

* SAP Crystal Reports 2016 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2016 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2016 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2016, 1 NUL includes 1 license of: SAP Crystal Reports 2016 - SAP Crystal Server 2016 - SAP Crystal Dashboard Design 2016. * As an add-on to SAP Crystal Server 2016 1 NUL, SAP Crystal Server 2016 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.

SAP Crystal Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

SAP Crystal Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android
Supported Countries:Global
Supported Languages: English, French, German, Japanese, Spanish, Simplified Chinese, Italian, Dutch, Russian, Korean, Traditional Chinese, Portuguese, Swedish, Polish, Danish, Norwegian, Finnish, Thai, Czech, Hungarian, Slovakian, Turkish, Romanian, Slovenian