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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Crystal

    Score6.9 out of 10
    N/ASAP Crystal is an analytics and reporting software solution for SMBs. SAP Crystal comprises Crystal Reports for pixel-perfect reporting, and SAP Crystal Server for automated distribution and self-service access to reports, dashboards and data exploration.

    $295

    per single user license

    Pricing
    SAP Crystal
    Editions & Modules
    Upgrade Version to SAP Crystal Reports 2020
    $295
    per single user license
    SAP Crystal Reports 2020 64-Bit
    $495
    per single user license
    SAP Crystal Reports 2016 32-Bit
    $495
    per single user license
    SAP Crystal Server 2020 1 NUL
    $869
    per user license + first year maintenance to be added
    SAP Crystal Server 2020 5 CAL
    $8,744
    5 concurrent users + first year maintenance to be added
    Offerings
    Pricing Offerings
    SAP Crystal
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional Details* SAP Crystal Reports 2020 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2020 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2020 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2020, 1 NUL includes 1 license of: SAP Crystal Reports 2020 - SAP Crystal Server 2020. * As an add-on to SAP Crystal Server 2020 1 NUL, SAP Crystal Server 2020 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.
    More Pricing Information
    Community Pulse
    SAP Crystal
    Considered Both Products
    SAP
    Chose SAP Crystal
    I recommend Telerik Reports as it is well supported, lighter product.
    Incentivized
    Chose SAP Crystal
    It is very developer-friendly to integrate with customizable software and also works well as a standalone service that runs on IIS. Also it has a less cost as compared to other software with multiple functionalities that provide more views and report template options.
    With …
    Incentivized
    Chose SAP Crystal
    We tried to explore other options but we didn't explore other options too long as it will risk our business process and business outcome, as what we want from the processes in both reports and dashboard are giving us a satisfactory result, so familiarity is why we still using …
    Incentivized
    Chose SAP Crystal
    SAP Crystal reports are generally in more formatted way where you can design header according to your requirements and data will be fetched from the data source accordingly. According to my analysis this is the only thing when required i'll be happy to use SAP Crystal report …
    Incentivized
    Chose SAP Crystal
    SAP Crystal Reports contains all the reporting capabilities of the above peer technologies. There is not a single capability of the above tools which is not available in Crystal report. But Crystal being an offering SAP fares and performs best for SAP integrated source systems. …
    Incentivized
    Chose SAP Crystal
    Good user interface. Friendly with financial reporting. Reliable with intergration and ease of use.
    Incentivized
    Chose SAP Crystal
    Qlik Sense and Qlik View are all good tools and provide similar views and analyses like SAP Crystal. However, SAP Crystal is quite easy to use and more intuitive for people who have no background with coding and cloud-based tools. The ability to automate generating and sending …
    Incentivized
    Chose SAP Crystal
    We found that Crystal was a little more intuitive to our team members than the other products. All of the products were excellent choices but we liked the ability to code stored procedures to gather our data. While each product has very similar features, we went with …
    Incentivized
    Chose SAP Crystal
    Qlik is better in terms of reading data from different sources but it doesn’t have the auto doc ability like SAP Crystal Tableau. It is a decent visualization tool but doesn’t have the same ability in terms of rendering output reports into a suitable format. Plus the cost of Tab…
    Incentivized
    Chose SAP Crystal
    We've had SAP Crystal for about ten years at this point. We've never really evaluated any alternatives since, as of today, well over 400 reports are being generated in the system, and we've yet to consider switching to a competing product.
    Incentivized
    Chose SAP Crystal
    For automating documents and reports, I personally believe there is no better solution. However, for the sheer fact, it can't compare/combine two sources, I'd recommend pairing it with another BI tool. For example, Qlik, whereby you can create dashboards and compare multiple …
    Incentivized
    Chose SAP Crystal
    We originally purchased Crystal as it aligned with our vendors' recommendations for reporting. We have since started to focus our development on more self-service and dashboard-type tools (like QlikView, Qlik Sense, and similar). These tools are more mature and capable than …
    Incentivized
    Chose SAP Crystal
    We develop our desktop applications in Visual Studio IDE, we use SQL Server as a database engine, and the reports are managed by SAP Crystal since it does not limit us when it comes to displaying data. It supports all kinds of information from images and graphics.
    Incentivized
    Chose SAP Crystal
    For standard pixel perfect reporting, our company still uses Crystal Reports. It allows us to continually provide standard reporting to our clients. For dashboards, we are moving towards Microsoft Power BI. Power BI allows similar collaboration, but generally has better …
    Incentivized
    Chose SAP Crystal
    Fully integrates into SAP B1 menus, it is the only reporting tool that fully integrates with B1 client, otherwise if you dont run SAP you can have all the reporting power and run reports from the crystal report viewer tool but you will not have menu like reports and you …
    Incentivized
    Chose SAP Crystal
    As I stated in the previous question, the SQL Server reporting engine provides necessary scheduling services to allow for employee self-service. It also supports granular security, based upon active directory, to control who can see which report. SAP Crystal is still superior …
    Incentivized
    Chose SAP Crystal
    Crystal offered a more straightforward implementation for our situation. While Tableau offers well-designed reports, the overall functionality regarding data manipulation and analysis is behind Crystal.

    Incentivized
    Chose SAP Crystal
    Our requirements were static in nature and we had a bias for SAP due to the availability of skilled in-house resources.
    Incentivized
    Chose SAP Crystal
    I tried using Cognos, but I found trhat I prefered Crystal Reports because it does not require you to set up a meta data layer before setting up your reports. That is a real time saver for me.
    Incentivized
    Chose SAP Crystal
    Crystal reports is useful in case we want to import data from data base . We can write queries in it but Google Charts require to be implemented in our application using code so crystal reports is better than Google Charts.
    Incentivized
    Chose SAP Crystal
    For now, our team is not using any tool but we are looking for other easily learned tools to minimize our tasks more.
    Incentivized
    Chose SAP Crystal
    I didn't make the decision in terms of selecting the software for the department. However, SAP Crystal is a great tool for a medium size department to increase their efficiency. There might be a different software on the market but I haven't used any similar software except …
    Incentivized
    Chose SAP Crystal
    We actually have all 3 in place and all 3 are used in different situations. Some are bundled with certain products so we continue to use them. Others such as BI from Microsoft are stand alone and allow for easier data visualizations than SAP Crystal does. We chose SAP Crystal …
    Incentivized
    Chose SAP Crystal
    We didn't so much evaluate them as use them side by side. Crystal was already here so we didn't replace it or think to replace it. We just added other programs that do things better. Both Power B and Dynamics are good at visualizing data in charts. Crystal is the workhorse
    Incentivized
    Chose SAP Crystal
    I have done a little bit in Microsoft SSRS and a bunch in SAP Web Intelligence (Webi). Both of those are good at what they do. Like Crystal, SSRS is more technical. Webi is great for quick ad-hoc reports or data analyses. But with Crystal I can easily do things like …
    Incentivized
    Key User Insights
    Would buy again
    91%
    Would buy again
    10 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    11 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    9 Answers
    Features
    SAP Crystal
    BI Standard Reporting
    Comparison of BI Standard Reporting features of SAP Crystal
    Feature
    SAP Crystal
    7.7
    124 Ratings
    6% below category average
    Pixel Perfect reports8.0113 Ratings
    Customizable dashboards6.7100 Ratings
    Report Formatting Templates8.4117 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of SAP Crystal
    Feature
    SAP Crystal
    8.4
    136 Ratings
    5% above category average
    Drill-down analysis9.1117 Ratings
    Formatting capabilities8.8135 Ratings
    Integration with R or other statistical packages6.964 Ratings
    Report sharing and collaboration8.6120 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of SAP Crystal
    Feature
    SAP Crystal
    8.7
    136 Ratings
    6% above category average
    Publish to Web9.191 Ratings
    Publish to PDF9.4133 Ratings
    Report Versioning7.994 Ratings
    Report Delivery Scheduling8.997 Ratings
    Delivery to Remote Servers8.454 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of SAP Crystal
    Feature
    SAP Crystal
    7.6
    89 Ratings
    6% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)7.650 Ratings
    Location Analytics / Geographic Visualization7.476 Ratings
    Predictive Analytics7.841 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of SAP Crystal
    Feature
    SAP Crystal
    8.5
    88 Ratings
    0% above category average
    Multi-User Support (named login)8.381 Ratings
    Role-Based Security Model8.380 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)8.380 Ratings
    Report-Level Access Control8.43 Ratings
    Single Sign-On (SSO)8.940 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of SAP Crystal
    Feature
    SAP Crystal
    6.5
    65 Ratings
    18% below category average
    Responsive Design for Web Access6.163 Ratings
    Mobile Application5.846 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile5.960 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of SAP Crystal
    Feature
    SAP Crystal
    7.8
    45 Ratings
    1% above category average
    REST API7.48 Ratings
    Javascript API8.337 Ratings
    iFrames7.18 Ratings
    Java API8.337 Ratings
    Themeable User Interface (UI)7.339 Ratings
    Customizable Platform (Open Source)8.333 Ratings
    Best Alternatives
    SAP Crystal
    Small Businesses
    Cyfe
    Score4 out of 10
    Medium-sized Companies
    Zendesk Explore
    Score8.1 out of 10
    Enterprises
    Sisense
    Score6.7 out of 10
    All AlternativesView all alternatives
    User Ratings
    SAP Crystal
    Likelihood to Recommend
    6.7
    (159 ratings)
    Likelihood to Renew
    10.0
    (19 ratings)
    Usability
    7.1
    (31 ratings)
    Availability
    8.0
    (1 ratings)
    Performance
    8.0
    (1 ratings)
    Support Rating
    8.6
    (21 ratings)
    In-Person Training
    10.0
    (1 ratings)
    Implementation Rating
    8.8
    (14 ratings)
    Configurability
    8.0
    (1 ratings)
    Data Sharing and Collaboration
    8.8
    (124 ratings)
    Data Sources
    9.2
    (129 ratings)
    Ease of integration
    7.0
    (1 ratings)
    Product Scalability
    7.0
    (1 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    Vendor pre-sale
    7.0
    (1 ratings)
    User Testimonials
    SAP Crystal
    Likelihood to Recommend
    SAP
    Generation of templated reports is the strong suit of SAP Crystal. Allows users to change formats in templates bases on requirement with minimal effort. Automated report delivery requires the user to be aware of sql which cannot be expected from all users. Should support more document export formats and improve the UI for SAP B1 Users
    Incentivized
    Read full review
    Pros
    SAP
    • Crystal Reports allows us to create a consistent template for all of our reports.
    • Crystal Reports and Server allows us to house a repository for all of our reports to make them easy to find and update when necessary.
    • Crystal Reports can connect to a wide variety of data sources.
    • Crystal Reports can be a little daunting when first implementing. There are a lot of nuances in learning how to truly master this software and it can be frustrating at times.
    Incentivized
    Read full review
    Cons
    SAP
    • The export of reports to Excel is very cumbersome and the results are difficult to format.
    • The design of reports and the graphical features (e.g. charts) feel quite rigid.
    • The learning curve for a non-programmer is incredibly steep, making Crystal a specialty tool.
    Incentivized
    Read full review
    Likelihood to Renew
    SAP
    We have been using this product for so many years and it has truly become a cornerstone to our business processes when it comes to developing and distributing information via reports. We currently have over 500 reports developed to date over about 30 systems and that will continue to grow as user needs change.
    Read full review
    Usability
    SAP
    Crystal is very robust, but not always easy to use. It create wonderful looking reports, and so deserves a high rating. However, I have to take a couple of points off for the simple fact that I cannot hand it to a user and expect them to be able to do development with it.
    Incentivized
    Read full review
    Support Rating
    SAP
    The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
    Incentivized
    Read full review
    In-Person Training
    SAP
    Trainer was patient and thorough in going through the basics and willing to answer questions by email after the initial training
    Incentivized
    Read full review
    Implementation Rating
    SAP
    Just like any other implementation: When designing the differing reports, get end users' input, make sure to design the reports so that they display the information that the company requires, in the best and clearest way possible.
    Test, test, test, revise when needed, and, particularly, do sufficient training so users are comfortable using Crystal Reports!
    Incentivized
    Read full review
    Alternatives Considered
    SAP
    Crystal reports is useful in case we want to import data from data base . We can write queries in it but Google Charts require to be implemented in our application using code so crystal reports is better than Google Charts.
    Incentivized
    Read full review
    Return on Investment
    SAP
    • It is a decent buy for specific departments in terms of reporting capabilities but updates and cost (frequent) demands are higher with the benefits offered.
    • So long as the requirements are not ever changing, with scheduling functionality, it's a handsome tool.
    Incentivized
    Read full review
    ScreenShots

    SAP Crystal Screenshots

    Screenshot of Pixel-perfect reporting solutionScreenshot of Refresh with a clickScreenshot of Build pixel-perfect documentsScreenshot of Connect to all data sourcesScreenshot of Use drag and dropScreenshot of Build interactive reports