TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Engagement Cloud

    Score6.6 out of 10
    N/ASAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique customer engagement experiences by connecting real-time customer insights with the operational signals that run the business.N/A

    zigihub

    Score6 out of 10
    N/Azigihub is an Integrated Marketing Automation and CRM Platform. According to the vendor, the product uses machine learning to suggest the next best action.N/A
    Pricing
    SAP Engagement Cloudzigihub
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP Engagement Cloudzigihub
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequired$24 per user
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP Engagement Cloudzigihub
    Considered Both Products
    SAP
    No answer on this topic
    zigihub
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SAP Engagement Cloudzigihub
    Email & Online Marketing
    Comparison of Email & Online Marketing features of SAP Engagement Cloud and zigihub
    Feature
    SAP Engagement Cloud
    6.5
    8 Ratings
    18% below category average
    zigihub
    -
    Ratings
    WYSIWYG email editor7.36 Ratings00 Ratings
    Dynamic content8.06 Ratings00 Ratings
    Ability to test dynamic content4.07 Ratings00 Ratings
    Landing pages8.03 Ratings00 Ratings
    A/B testing7.07 Ratings00 Ratings
    Mobile optimization6.07 Ratings00 Ratings
    Email deliverability reporting6.38 Ratings00 Ratings
    List management4.38 Ratings00 Ratings
    Triggered drip sequences7.75 Ratings00 Ratings
    Lead Management
    Comparison of Lead Management features of SAP Engagement Cloud and zigihub
    Feature
    SAP Engagement Cloud
    6.5
    5 Ratings
    20% below category average
    zigihub
    -
    Ratings
    Lead nurturing automation6.05 Ratings00 Ratings
    Lead scoring and grading7.04 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of SAP Engagement Cloud and zigihub
    Feature
    SAP Engagement Cloud
    6.9
    8 Ratings
    8% below category average
    zigihub
    -
    Ratings
    Dashboards7.78 Ratings00 Ratings
    Standard reports7.08 Ratings00 Ratings
    Custom reports6.07 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of SAP Engagement Cloud and zigihub
    Feature
    SAP Engagement Cloud
    7.0
    7 Ratings
    9% below category average
    zigihub
    -
    Ratings
    API7.07 Ratings00 Ratings
    Role-based workflow & approvals6.04 Ratings00 Ratings
    Customizability6.07 Ratings00 Ratings
    Integration with Salesforce.com7.04 Ratings00 Ratings
    Integration with Microsoft Dynamics CRM9.02 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of SAP Engagement Cloud and zigihub
    Feature
    SAP Engagement Cloud
    -
    Ratings
    zigihub
    7.3
    2 Ratings
    7% below category average
    Customer data management / contact management00 Ratings8.02 Ratings
    Workflow management00 Ratings8.02 Ratings
    Territory management00 Ratings6.02 Ratings
    Opportunity management00 Ratings7.02 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings3.02 Ratings
    Contract management00 Ratings8.02 Ratings
    Quote & order management00 Ratings8.21 Ratings
    Interaction tracking00 Ratings8.02 Ratings
    Channel / partner relationship management00 Ratings9.11 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SAP Engagement Cloud and zigihub
    Feature
    SAP Engagement Cloud
    -
    Ratings
    zigihub
    7.0
    2 Ratings
    10% below category average
    Case management00 Ratings7.02 Ratings
    Call center management00 Ratings7.02 Ratings
    Help desk management00 Ratings7.02 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SAP Engagement Cloud and zigihub
    Feature
    SAP Engagement Cloud
    -
    Ratings
    zigihub
    8.0
    2 Ratings
    3% above category average
    Lead management00 Ratings8.02 Ratings
    Email marketing00 Ratings8.02 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SAP Engagement Cloud and zigihub
    Feature
    SAP Engagement Cloud
    -
    Ratings
    zigihub
    7.4
    2 Ratings
    4% below category average
    Task management00 Ratings6.02 Ratings
    Billing and invoicing management00 Ratings9.11 Ratings
    Reporting00 Ratings7.02 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SAP Engagement Cloud and zigihub
    Feature
    SAP Engagement Cloud
    -
    Ratings
    zigihub
    7.0
    2 Ratings
    9% below category average
    Forecasting00 Ratings6.02 Ratings
    Pipeline visualization00 Ratings7.02 Ratings
    Customizable reports00 Ratings8.02 Ratings
    Customization
    Comparison of Customization features of SAP Engagement Cloud and zigihub
    Feature
    SAP Engagement Cloud
    -
    Ratings
    zigihub
    5.8
    2 Ratings
    27% below category average
    Custom fields00 Ratings8.02 Ratings
    Custom objects00 Ratings6.02 Ratings
    Scripting environment00 Ratings6.41 Ratings
    API for custom integration00 Ratings3.02 Ratings
    Security
    Comparison of Security features of SAP Engagement Cloud and zigihub
    Feature
    SAP Engagement Cloud
    -
    Ratings
    zigihub
    8.5
    2 Ratings
    1% above category average
    Single sign-on capability00 Ratings8.02 Ratings
    Role-based user permissions00 Ratings9.02 Ratings
    Social CRM
    Comparison of Social CRM features of SAP Engagement Cloud and zigihub
    Feature
    SAP Engagement Cloud
    -
    Ratings
    zigihub
    9.1
    1 Ratings
    19% above category average
    Social data00 Ratings9.11 Ratings
    Social engagement00 Ratings9.11 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SAP Engagement Cloud and zigihub
    Feature
    SAP Engagement Cloud
    -
    Ratings
    zigihub
    6.5
    2 Ratings
    15% below category average
    Marketing automation00 Ratings4.02 Ratings
    Compensation management00 Ratings9.11 Ratings
    Platform
    Comparison of Platform features of SAP Engagement Cloud and zigihub
    Feature
    SAP Engagement Cloud
    -
    Ratings
    zigihub
    4.0
    2 Ratings
    62% below category average
    Mobile access00 Ratings4.02 Ratings
    Best Alternatives
    SAP Engagement Cloudzigihub
    Small Businesses
    Vbout
    Score9.9 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Bloomreach
    Score9.2 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Iterable
    Score8.2 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP Engagement Cloudzigihub
    Likelihood to Recommend
    7.7
    (10 ratings)
    6.0
    (2 ratings)
    Likelihood to Renew
    9.9
    (2 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    6.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Ease of integration
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP Engagement Cloudzigihub
    Likelihood to Recommend
    SAP
    Emarsys is well suited for any company with an established list of contacts and an interest in email marketing. It's easy to manage, scalable, and has plenty of customization features to make your emails your own. If you're ever stuck, the responsive customer service team will help you out. I recommend Emarsys for medium to large size companies.
    Incentivized
    Read full review
    zigihub
    1. It helps automate your marketing campaigns - send emails, does automated follow-up, creates leads directly into the CRM
    2. Helps you track the performance of your marketing campaign
    3. Its a cost-effective tool
    4. Their integration with salesforce and Hubspot is missing, will require you to do it manually
    5. Their email editor is quite basic with many must-have designing features missing
    Incentivized
    Read full review
    Pros
    SAP
    • It has the ability to reach maximum market chains.
    • It helps to keep our customer’s data confidential in any means.
    • It encourages one-to-one customer engagement which has helped us developing more trust in our customers.
    • It is targeting the required and interested audience for the organization.
    Incentivized
    Read full review
    zigihub
    • The platform navigation is very smooth.
    • Easily switch from CRM to Marketing Automation tool
    • I like the featured when the leads goes directly into CRM if you have run the email campaign from the tool or anyone had subscribed to the blogs.
    Incentivized
    Read full review
    Cons
    SAP
    • The email and content builder is significantly worse than other email marketing platforms I've used
    • Emails campaigns cannot be used in more than one automation flow
    • Amount of emails collected and being sent for smart insight are inaccurate
    • I've rarely completed a task without some type of user interface error
    • Customer service mostly directs you to help center on website
    • You have to pay extra for training
    • You have to pay extra for reporting in which the system cannot provide
    • Lengthy contract with a high price tag
    Read full review
    zigihub
    • The email editor tool is very basic
    • You cannot templatize your outreach with out-of-the-box designing
    • Integrations with Salesforce and Hubspot is missing
    Incentivized
    Read full review
    Likelihood to Renew
    SAP
    We have no intention of changing Emarsys
    Incentivized
    Read full review
    zigihub
    No answers on this topic
    Usability
    SAP
    No answers on this topic
    zigihub
    1. Has a lot of scope for improvement in terms of email editor and lead management
    2. Out-of-the-box reporting features should also be made available
    3. Should provide integration with other software
    4. The user experience could be improved
    5. The tool can be made a little faster to operate
    6. Workflows, land page, and form options can be improved
    Incentivized
    Read full review
    Support Rating
    SAP
    No answers on this topic
    zigihub
    The customer support team is active and reverts promptly to support requirements. However, most of the requirements takes a lot of time to get fixed.
    Incentivized
    Read full review
    Alternatives Considered
    SAP
    Emarsys is the email specialist service giver for our whole association. We use it to send custom and mass messages to our clients across three distinct business divisions. Email advertising is one of our greatest income driving channels due to focusing on limitations from deals regions. We can arrive at our clients through email with pertinent data and advancements, all driving income for the business. I have not used any other product marketing automation services.
    Incentivized
    Read full review
    zigihub
    Great powerful tool and it's in the budget of our company and can perform all the tasks compared to others.
    Incentivized
    Read full review
    Return on Investment
    SAP
    • From proficient and fast information assortment and converging to changing crude data into significant experiences, Emarsys gives you an answer that allows you to associate with your clients at an extremely close to home level and utilize that to additionally develop your business.
    • Reliable and giving cost effective services.
    Incentivized
    Read full review
    zigihub
    • We just started using the tool. So far we are using it for initial purpose but looking at the platform it looks pretty good.
    Incentivized
    Read full review
    ScreenShots

    zigihub Screenshots

    Screenshot of Marketing Platform Dashboard which shows the Website traffic, Website Leads, Website visits etc.Screenshot of CRM dashboard which shows you the Deal Pipeline, My Achievements, Deals, Top Deals, Deals Closing date Etc.