What users are saying about
5 Ratings
29 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

SAP Jam

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
Anonymous | TrustRadius Reviewer

Zoho Mail

If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion.I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
Benjamin Jeffrey | TrustRadius Reviewer

Feature Rating Comparison

Project Management

SAP Jam
6.5
Zoho Mail
Mobile Access
SAP Jam
5.0
Zoho Mail
Search
SAP Jam
8.0
Zoho Mail

Communication

SAP Jam
8.0
Zoho Mail
Chat
SAP Jam
9.0
Zoho Mail
Notifications
SAP Jam
9.0
Zoho Mail
Discussions
SAP Jam
10.0
Zoho Mail
Surveys
SAP Jam
6.0
Zoho Mail
Internal knowledgebase
SAP Jam
6.0
Zoho Mail

File Sharing & Management

SAP Jam
8.3
Zoho Mail
Versioning
SAP Jam
8.0
Zoho Mail
Video files
SAP Jam
7.0
Zoho Mail
Audio files
SAP Jam
7.0
Zoho Mail
Document collaboration
SAP Jam
8.0
Zoho Mail
Access control
SAP Jam
10.0
Zoho Mail
Advanced security features
SAP Jam
10.0
Zoho Mail

Secure Email Gateway

SAP Jam
Zoho Mail
8.3
Anti-malware
SAP Jam
Zoho Mail
8.9
Cusomizability
SAP Jam
Zoho Mail
7.7
Data Loss Protection
SAP Jam
Zoho Mail
8.9
Threat Detection
SAP Jam
Zoho Mail
8.9
Sandboxing
SAP Jam
Zoho Mail
7.1
End-to-End Encryption
SAP Jam
Zoho Mail
8.6
Management Tools
SAP Jam
Zoho Mail
8.1

Pros

SAP Jam

  • Managing members with the communities is easy (including inviting them to join).
  • Publishing and editing content is easy with the platform.
  • The interface is easy to use and navigate.
Anonymous | TrustRadius Reviewer

Zoho Mail

  • Set up your domain to have a professional account
  • Administration and management of information through cards and labels
Tribett Requena | TrustRadius Reviewer

Cons

SAP Jam

  • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
  • Analytics on engagement aren't great.
Anonymous | TrustRadius Reviewer

Zoho Mail

  • One of the biggest problems zoho mail has. It is that MX, SPF and DKIM records are never perfectly placed the first time you try to configure them. Whether you do them manually or automatically, something unexpected always happens.
  • Another negative aspect of this service. Is that when you receive a message with some type of image incorporated, it is not displayed correctly and a notification appears within the email that says Show now once you activate them is that the image is displayed correctly. I would like it to be activated automatically instead of manually. Although it is a minor problem.
Tommy Parker | TrustRadius Reviewer

Likelihood to Renew

SAP Jam

SAP Jam 4.0
Based on 1 answer
We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
Anonymous | TrustRadius Reviewer

Zoho Mail

No score
No answers yet
No answers on this topic

Usability

SAP Jam

SAP Jam 5.0
Based on 1 answer
It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
Anonymous | TrustRadius Reviewer

Zoho Mail

No score
No answers yet
No answers on this topic

Support Rating

SAP Jam

SAP Jam 2.0
Based on 2 answers
We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
Anonymous | TrustRadius Reviewer

Zoho Mail

Zoho Mail 9.0
Based on 1 answer
I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
Benjamin Jeffrey | TrustRadius Reviewer

Alternatives Considered

SAP Jam

We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well
Anonymous | TrustRadius Reviewer

Zoho Mail

Zoho mail is a more professional and corporate email client, it shows a better image to customers, in addition to allowing you to manage the users of your company. It has accessible and competitive prices.
Tribett Requena | TrustRadius Reviewer

Return on Investment

SAP Jam

  • Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
  • We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.
Anonymous | TrustRadius Reviewer

Zoho Mail

  • The most positive aspect that we have noticed after investing in this service. It is that now we have a better visual appearance and greater credibility with our customers and business partners.
Tommy Parker | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Jam

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Jam Editions & Modules

Additional Pricing Details

Zoho Mail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoho Mail Editions & Modules

Edition
Mail Lite$11
Mail Premium$41
Workplace$31
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP Jam
5.0
Zoho Mail
9.7

Likelihood to Renew

SAP Jam
4.0
Zoho Mail

Usability

SAP Jam
5.0
Zoho Mail

Support Rating

SAP Jam
2.0
Zoho Mail
9.0

Add comparison