SAP Service Cloud vs. Vivantio
SAP Service Cloud vs. Vivantio
Product | Rating | Most Used By | Product Summary | Starting Price |
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SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A | |
Vivantio | Mid-Size Companies (51-1,000 employees) | Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. | $59 per month per seat |
SAP Service Cloud | Vivantio | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | โ | Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually. | ||||||||||||||
More Pricing Information |
SAP Service Cloud | Vivantio | |
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Top Pros | No answers on this topic | |
Top Cons |
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SAP Service Cloud | Vivantio | |
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Small Businesses | Simplify360 Scoreย 7.8ย outย ofย 10 | Agiloft Flexible Service Desk Suite Scoreย 9.0ย outย ofย 10 |
Medium-sized Companies | Bright Pattern Contact Center Scoreย 10.0ย outย ofย 10 | Agiloft Flexible Service Desk Suite Scoreย 9.0ย outย ofย 10 |
Enterprises | Conversica Scoreย 9.5ย outย ofย 10 | Salesforce Service Cloud Scoreย 8.7ย outย ofย 10 |
All Alternatives | View all alternatives | View all alternatives |
SAP Service Cloud | Vivantio | |
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Likelihood to Recommend | 8.6 (74 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (2 ratings) | - (0 ratings) |
Support Rating | 5.5 (1 ratings) | - (0 ratings) |
Ease of integration | 7.4 (42 ratings) | - (0 ratings) |
SAP Service Cloud | Vivantio | |
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Likelihood to Recommend | SAP | Vivantio No answers on this topic |
Pros | SAP | Vivantio No answers on this topic |
Cons | SAP | Vivantio No answers on this topic |
Likelihood to Renew | SAP | Vivantio No answers on this topic |
Support Rating | SAP | Vivantio No answers on this topic |
Alternatives Considered | SAP | Vivantio No answers on this topic |
Return on Investment | SAP | Vivantio No answers on this topic |
ScreenShots | Vivantio Screenshots |