SatisMeter vs. Zendesk Suite
SatisMeter vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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SatisMeter | N/A | SatisMeter is a Net Promoter System (NPS) tool for web-based businesses. It is designed to help clients collect, analyse, and use feedback to improve customer experiences and build better products. SatisMeter automates NPS surveys to their clients' userbases with precision targeting and automation. SatisMeter promises that setup takes as little as 5 minutes, and their tool automates feedback collection for clients. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
SatisMeter | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SatisMeter | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SatisMeter | Zendesk Suite | |
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Likelihood to Recommend | 8.0 (1 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
SatisMeter | Zendesk Suite | |
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Likelihood to Recommend | SatisMeter | Zendesk |
Pros | SatisMeter | Zendesk |
Cons | SatisMeter | Zendesk |
Likelihood to Renew | SatisMeter No answers on this topic | Zendesk |
Usability | SatisMeter No answers on this topic | Zendesk |
Reliability and Availability | SatisMeter No answers on this topic | Zendesk |
Performance | SatisMeter No answers on this topic | Zendesk |
Support Rating | SatisMeter No answers on this topic | Zendesk |
Online Training | SatisMeter No answers on this topic | Zendesk |
Implementation Rating | SatisMeter No answers on this topic | Zendesk |
Alternatives Considered | SatisMeter No answers on this topic | Zendesk |
Return on Investment | SatisMeter | Zendesk |
ScreenShots | Zendesk Suite Screenshots |