A Game-Changer for Our Business
At our social media aggregation company, we leverage SatisMeter as a powerful tool to measure and understand customer satisfaction. The …
Overview
What is SatisMeter?
SatisMeter is a customer feedback tool designed to assist businesses in measuring customer satisfaction and gathering feedback via NPS surveys through various channels such as email, mobile apps, and web apps. The software enables Product Managers, Customer Success, Growth Marketers, and Product Marketers...
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What is SatisMeter?
SatisMeter is a Net Promoter System (NPS) tool for web-based businesses. It is designed to help clients collect, analyse, and use feedback to improve customer experiences and build better products. SatisMeter automates NPS surveys to their clients' userbases with precision targeting and…
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Product Details
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- Competitors
- Tech Details
What is SatisMeter?
SatisMeter is a customer feedback tool designed to assist businesses in measuring customer satisfaction and gathering feedback via NPS surveys through various channels such as email, mobile apps, and web apps. The software enables Product Managers, Customer Success, Growth Marketers, and Product Marketers to monitor product performance and assess product-market fit while also conducting custom micro-surveys that can assist in making pricing decisions. SatisMeter offers survey templates like NPS, CSAT, CES, PMF targeting by user attributes or triggering by events.
SatisMeter provides users with the ability to run recurring surveys with throttling and sampling options available. It also enables integration with other tools such as Segment, Intercom, Slack and Zapier which makes importing data into the platform both simple and efficient. Users can export data in CSV format or use APIs using Webhooks for further analysis outside of SatisMeter. With support for multiple question types possible along with conditional logic capabilities and multilingual support included in this software package. Additionally it offers unlimited projects for its subscribers without any extra costs attached alongside premium-level technical assistance including routine health checks at no extra charge.
SatisMeter Features
- Supported: Multiple channels: web, in-app, email, iOS, Android
- Supported: Unlimited team members
- Supported: Integrations with Intercom, Slack, Segment and more
- Supported: Segmented customer targeting
- Supported: Automated recurring surveys
- Supported: Customizable design and languages
SatisMeter Competitors
SatisMeter Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Satismeter has been instrumental in helping businesses collect and analyze Net Promoter Score (NPS) surveys from their customers and end-users. By tracking user sentiment, businesses can identify ways to improve their product, driving success conversations and informing churn practices. Users have been able to set up, test, and roll out the NPS survey quickly, establishing a framework to approach promoters, passives, and detractors.
The tool has enabled businesses to understand their customers' overall sentiment, delivering graphical representations of data that are useful for UX processes. With real-time response analytics, the tool has made it easier for businesses to make quick changes and better satisfy their clients. Collecting open feedback from users has been valuable for businesses in identifying and resolving a higher percentage of user issues since they started surveying with the system.
Overall, Satismeter has helped businesses qualitatively measure their business, track NPS across multiple stages in their customer lifecycle, and understand how product changes and/or marketing initiatives impact customer satisfaction. The tool has facilitated an integral part of businesses' feedback cycle by providing systematic actionable customer feedback, enabling quick changes and allowing businesses to increase time-to-market for new features while keeping their customers happier along the way.
Easy to Use Interface: Users and reviewers have praised the simple end-user interface of SatisMeter, which has resulted in high response rates from customers. The GUI is clear with fast and effective filter options, making it easy to navigate for users (several reviews).
Effortless Integration: Reviewers appreciated the out-of-the-box integrations provided by SatisMeter, making it effortless to set up and use the software. Moreover, one-click integrations for power users allowed them to push NPS data to other places like intercom segment with ease (several reviews).
Responsive Support Team: The responsive and supportive team at SatisMeter was highly appreciated by reviewers who felt that they were always available to help with any issues or questions. This made using the tool a great experience for many businesses (several reviews).
Limited Integrations: Some users have suggested that SatisMeter could offer more integrations and survey options. This would make it easier to implement the tool within their existing workflows.
Challenging Interface: According to some users, the SatisMeter interface can be challenging to navigate. They would appreciate a more comprehensive way to scrub old data and more elaborate reporting that is currently lacking in detail.
Limited Customization: A few users felt that there could be more customization features available in SatisMeter. While they acknowledge that the current tool gets the job done, they hope for more flexibility and control over customizing certain aspects such as email templates or color scheme.
Reviews
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February 26, 2024
A Game-Changer for Our Business
At our social media aggregation company, we leverage SatisMeter as a powerful tool to measure and understand customer satisfaction. The primary business problem it addresses is gauging customer sentiment effectively. By strategically placing surveys, we can capture real-time feedback from users regarding their experience with our platform. The scope of our use case with SatisMeter extends to various aspects of our services.
- Targeted Surveys
- Customizable Surveys
- Integration Capabilities
- Improved Mobile Experience for Survey Respondents
- Enhanced Integration Options
- Customization of Survey Appearance
65%
6.5
- Positive: Operational Efficiency Savings
- Positive: Increased Customer Lifetime Value
- Negative: User Survey Fatigue Management