What users are saying about
15 Ratings
15 Ratings
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Score 5.6 out of 101

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Likelihood to Recommend

Satmetrix

I found their Consulting Survey implementation team to be highly helpful and worth the $ investment.
Geoff Gardner, MSPM, MBCS, CITP profile photo

Feature Rating Comparison

Survey Format & Appearance

Satmetrix
8.0
Survey templates
Satmetrix
8.0
Themes
Satmetrix
8.0
Custom logo/branding
Satmetrix
8.0

Survey Content

Satmetrix
8.0
Changes to live survey
Satmetrix
8.0
Question design help
Satmetrix
8.0
Multiple question types
Satmetrix
8.0

Survey Logic

Satmetrix
8.0
Survey logic flexibility
Satmetrix
8.0

Survey Reporting & Analytics

Satmetrix
8.0
Response tracking
Satmetrix
8.0
Data export
Satmetrix
8.0
Standard reports
Satmetrix
8.0
Custom reports
Satmetrix
8.0
Analytics
Satmetrix
8.0

Survey Administration & Security

Satmetrix
8.0
Access controls
Satmetrix
8.0
Compliance
Satmetrix
8.0

Pros

  • Provides out of the box analytic charts, graphs, and data.
  • Is flexible in the number of surveys you can send.
  • Has a "survey builder" which makes creating surveys and survey logic easy.
Lawrence Kravitz profile photo

Cons

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz profile photo

Likelihood to Renew

Satmetrix5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
No photo available

Alternatives Considered

GetFeedback was implemented before Satmetrix. It was a cheap and cheerful product, even at the top tier of its license cost, tying it into Salesforce was incredibly easy. Just getting from survey to results in Salesforce was a pleasure. I really miss this world!
Simon Whight profile photo

Return on Investment

  • They improved employee efficiency from the previous model by 80%. Keep in mind that the previous model utilized an extremely manual and archaic platform.
  • Satmetrix did assist us with successfully globalizing our VOC program
No photo available

Pricing Details

Satmetrix

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details