Satmetrix - Easy to use, easy to understand, careful with implementation
Lawrence Kravitz | TrustRadius Reviewer
September 30, 2015

Satmetrix - Easy to use, easy to understand, careful with implementation

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Satmetrix

We currently use Satmetrix for yearly Voice of the Customer surveys as well as transactional surveys. This includes when a customer ends an implementation, contacts supports, or attends a training class. We use this in order to obtain an NPS score and also gauge loyalty to our product line. We use the Voice of the Customer survey only for clients, but all other surveys are sent to both clients and internal employees where applicable.
  • Provides out of the box analytic charts, graphs, and data.
  • Is flexible in the number of surveys you can send.
  • Has a "survey builder" which makes creating surveys and survey logic easy.
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
  • Satmetrix is teaching us what our clients like and don't like about our software.
  • Satmetrix allows users to close the loop with customers.
  • Employee Surveys
  • Customer Surveys
Satmetrix offers easy to use survey building tools, but if you are looking for more than a basic analysis of data you will need to export the data. Satmetrix also has social comment tracking but we do not use that in our organization.

NICE Satmetrix Feature Ratings

Survey templates
9
Themes
9
Custom logo/branding
10
Changes to live survey
10
Question design help
9
Multiple question types
7
Survey logic flexibility
9
Response tracking
9
Data export
10
Standard reports
10
Custom reports
8
Analytics
7
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
8
Compliance
9