Great product - easy to use and highly flexible...
February 25, 2014

Great product - easy to use and highly flexible...

Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Satmetrix Pro

Modules Used

  • Satmetrix Pro

Overall Satisfaction

We just started using Satmetrix in the past 6 months across 2 different departments for 3 surveys (2 transactional surveys and 1 relationship survey). It addresses our need to understand better how easy our customers find us to deal with as a company and how satisfied they are with the products we sell.
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
  • I'd like to see additional plug-in's for other email clients (not just Outlook) and other office products (not just Office)
  • Very Microsoft focused; need to be more open to other platforms
  • Improved customer service
  • Improved understanding of customer pain points
  • Ability to reach out to customers promptly to address areas of dissatisfaction
Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously.
The product is easy to use, the support is good and we have a very strong relationship with our Satmetrix team. Really like the product and what it can do for us.
I found their Consulting Survey implementation team to be highly helpful and worth the $ investment.