Great product - easy to use and highly flexible...
February 25, 2014
Great product - easy to use and highly flexible...
Software Version
Satmetrix Pro
Modules Used
- Satmetrix Pro
Overall Satisfaction
We just started using Satmetrix in the past 6 months across 2 different departments for 3 surveys (2 transactional surveys and 1 relationship survey). It addresses our need to understand better how easy our customers find us to deal with as a company and how satisfied they are with the products we sell.
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
- I'd like to see additional plug-in's for other email clients (not just Outlook) and other office products (not just Office)
- Very Microsoft focused; need to be more open to other platforms
- Improved customer service
- Improved understanding of customer pain points
- Ability to reach out to customers promptly to address areas of dissatisfaction
Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously.