We just started using Satmetrix in the past 6 months across 2 different departments for 3 surveys (2 transactional surveys and 1 relationship survey). It addresses our need to understand better how easy our customers find us to deal with as a company and how satisfied they are with the products we sell.
The product is easy to use, the support is good and we have a very strong relationship with our Satmetrix team. Really like the product and what it can do for us.