Great as astandalone but bulky and unwieldy as a Salesforce integration.
December 21, 2017
Great as astandalone but bulky and unwieldy as a Salesforce integration.
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Satmetrix
Satmetrix was implemented as a solution to garner NPS scores across a variety of business metrics, to provide a case management solution for users, to provide BI reporting and dashboards across the surveys, and to provide a "best in class" consultative service in order to attain the best NPS metrics across our business.
Pros
- The UI is very nice in the actual tool
- Setting up surveys within the tool is straightforward
- It can integrate with Salesforce
Cons
- Salesforce integration has been clunky. The integration seems to prefer it if you spam entire crops of fields to its custom objects, replicating fields and data across your organization. This is just odd.
- The integration assumes your users have full licenses, it does not play well with Chatter Plus.
- Once you fully integrate with Salesforce, a lot of the features of Satmetrix become redundant.
- Time to get surveys created and deployed has increased.
- Complexity of integration has increased
- Quality of data has decreased with integration failures
GetFeedback was implemented before Satmetrix. It was a cheap and cheerful product, even at the top tier of its license cost, tying it into Salesforce was incredibly easy. Just getting from survey to results in Salesforce was a pleasure. I really miss this world!
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