Serviceaide Intelligent Service Management (former CA Cloud Service Management) vs. Spiceworks Help Desk
Serviceaide Intelligent Service Management (former CA Cloud Service Management) vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Serviceaide Intelligent Service Management (former CA Cloud Service Management) | N/A | Serviceaide Intelligent Service Management is an ITSM solution acquired by Serviceaide from their partner CA Technologies (now a Broadcom company) in October 2016. The product is based on the former CA Cloud Service Management product. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
Serviceaide Intelligent Service Management (former CA Cloud Service Management) | Spiceworks Help Desk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Serviceaide Intelligent Service Management (former CA Cloud Service Management) | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Serviceaide Intelligent Service Management (former CA Cloud Service Management) | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Serviceaide Intelligent Service Management (former CA Cloud Service Management) | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Serviceaide Intelligent Service Management (former CA Cloud Service Management) | Spiceworks Help Desk | |
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Likelihood to Recommend | Serviceaide No answers on this topic | Spiceworks Ziff Davis |
Pros | Serviceaide No answers on this topic | Spiceworks Ziff Davis |
Cons | Serviceaide No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | Serviceaide No answers on this topic | Spiceworks Ziff Davis |
Usability | Serviceaide No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Serviceaide No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Serviceaide No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Serviceaide No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Serviceaide No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | Serviceaide No answers on this topic | Spiceworks Ziff Davis |
ScreenShots |