ManageEngine ServiceDesk Plus vs. xAssets IT Asset Management Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
N/A
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
$10
Starting Price Per Month
xAssets IT Asset Management Software
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
IT asset management software with large enterprise scalability and deep configurability to meet the complex requirements of large enterprises. The product provides highly scalable agentless network discovery software, full lifecycle asset management including software asset management, help desk, barcoding, procurement, receiving, disposal and obsolescence, contract management, financials and depreciation, spares, storage and this can be extended easily to new functional areas.
$0
Pricing
ManageEngine ServiceDesk PlusxAssets IT Asset Management Software
Editions & Modules
Standard
$10.00
Starting Price Per Month
Professional
$21.00
Starting Price Per Month
Enterprise
$50.00
Starting Price Per Month
Enterprise Edition
$0.00
Express Edition - free for one user
$0.00
Offerings
Pricing Offerings
ManageEngine ServiceDesk PlusxAssets IT Asset Management Software
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsExpress edition is free to qualifying customers for a single user. Pricing then depends on additional users and number of assets and discovered nodes. Enterprise edition provides enterprise level scalability, security and configurability suitable for medium and large enterprises.
More Pricing Information
Community Pulse
ManageEngine ServiceDesk PlusxAssets IT Asset Management Software
Top Pros
Top Cons
Features
ManageEngine ServiceDesk PlusxAssets IT Asset Management Software
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ManageEngine ServiceDesk Plus
8.9
19 Ratings
9% above category average
xAssets IT Asset Management Software
-
Ratings
Organize and prioritize service tickets10.019 Ratings00 Ratings
Expert directory9.012 Ratings00 Ratings
Service restoration10.014 Ratings00 Ratings
Self-service tools8.017 Ratings00 Ratings
Subscription-based notifications9.013 Ratings00 Ratings
ITSM collaboration and documentation7.015 Ratings00 Ratings
ITSM reports and dashboards9.017 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
ManageEngine ServiceDesk Plus
8.7
14 Ratings
6% above category average
xAssets IT Asset Management Software
-
Ratings
Configuration mangement8.013 Ratings00 Ratings
Asset management dashboard9.013 Ratings00 Ratings
Policy and contract enforcement9.09 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
ManageEngine ServiceDesk Plus
9.7
15 Ratings
14% above category average
xAssets IT Asset Management Software
-
Ratings
Change requests repository9.014 Ratings00 Ratings
Change calendar10.010 Ratings00 Ratings
Service-level management10.013 Ratings00 Ratings
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
ManageEngine ServiceDesk Plus
-
Ratings
xAssets IT Asset Management Software
9.1
1 Ratings
18% above category average
Software and hardware inventory tracking00 Ratings9.11 Ratings
License management00 Ratings9.11 Ratings
Asset lifecycle monitoring00 Ratings9.11 Ratings
Asset relationship management00 Ratings9.11 Ratings
Best Alternatives
ManageEngine ServiceDesk PlusxAssets IT Asset Management Software
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
ConnectWise RMM
ConnectWise RMM
Score 8.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 8.8 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ManageEngine ServiceDesk PlusxAssets IT Asset Management Software
Likelihood to Recommend
9.0
(19 ratings)
9.1
(1 ratings)
Likelihood to Renew
6.0
(1 ratings)
-
(0 ratings)
Usability
8.0
(3 ratings)
-
(0 ratings)
Support Rating
9.0
(3 ratings)
-
(0 ratings)
User Testimonials
ManageEngine ServiceDesk PlusxAssets IT Asset Management Software
Likelihood to Recommend
ManageEngine, A Div of Zoho Corporation Pvt Ltd
ServiceDesk Plus is very easy to configure at the start, and then adjust the categories and rules as the implementation is refined. Its greatest strength is the ability to program without requiring a full time administrator. There is very little jargon involved. Reporting not so much. The canned reports are useful but do not always cover some of the basics. Fortunately, the user groups freely share report definitions so one could springboard from something close to your desired result.
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xAssets
We run a large environment where managing agents and clients would be difficult, but this software doesn't require either. We use it a lot from our iPhones accessing the software from anywhere in the office and even from home.
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Pros
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Ticket logging for end users, so they can see the progress on their help requests
  • Asset management; it has an agent that can be installed on machines which can then feed back information on installed software, active times, logged on user etc
  • Project management; larger projects can be managed within ManageEngine ServiceDesk as well as end user help tickets, where progress/milestones etc can be recorded
  • Active Directory import of users, so that it automatically updates when users are created/deleted and links their accounts in ManageEngine ServiceDesk with their email address as well to enable email alerts
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xAssets
  • Network discovery--with no agents to manage is great and its very fast
  • Reporting--custom reports, charts and PDFs; the software also emails monthly reports automatically
  • Users only see the data and menus they need, so no training needed and the UI is focused
  • No clients to install; we can use it from any browser and from our cell phones
  • Upgrades are done quickly; we've never needed to get involved, as they do it for us
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Cons
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • When trying to select the top row ticket, you have to be careful not to select all tickets. Happened to us twice and we assigned all open tickets to one technician. Took a few minutes to correct.
  • Site is sometimes a bit sluggish to respond. Don't know if that is an issue with our network infrastructure or the program itself, though.
  • When users send emails to the help desk, we sometimes experience delays until the tickets appear on the site for the technicians.
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xAssets
  • Looking forward to using their full endpoint management system, which is under development
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Likelihood to Renew
ManageEngine, A Div of Zoho Corporation Pvt Ltd
we are looking at other tools like Zendesk which may replace ServiceDesk. We are currently evaluating both tools to see which one would serve our needs better
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xAssets
No answers on this topic
Usability
ManageEngine, A Div of Zoho Corporation Pvt Ltd
It is still very cumbersome, lots of data entry on the back end to build how we want it but it is still not completely user friendly. Many functions still dont work and contacting someone for help isnt always easy or we get told solutions for issues we have just arent built yet.
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xAssets
No answers on this topic
Support Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Our network administrator usually gets a good response when contacting ManageEngine ServiceDesk Plus customer service. They are quick to respond and so far have been able to eliminate most of our issues. We have been through several upgrades of the software over the years and have no issues to report in regards to customer service.
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xAssets
No answers on this topic
Alternatives Considered
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Compared to Cherwell, SDP is much much faster, and easier to deploy, set up, and use. But it does not have automation, and has limited customization. Since it is smaller and easier, it does not require any development effort. On the other hand, it is far more expensive, considering its lower capabilities, and its licensing model is not concurrently based (each technician uses up a license, even if the technician is not actively logged in and using the tool).
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xAssets
No answers on this topic
Return on Investment
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • ServiceDesk Plus has helped our organization see what issues we face on a more global picture and we are able to take the time and resources to correct them in a timely manner.
  • The only negative part about ServiceDesk Plus is it can become costly when you see and use all the features it has to offer.
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xAssets
No answers on this topic
ScreenShots

xAssets IT Asset Management Software Screenshots

Screenshot of Home page can be any configurable dashboardScreenshot of Asset list with charts, filtering, sort and drilldownScreenshot of Asset entry with configurable formsScreenshot of Store any number of asset imagesScreenshot of Drilldownable pie and column chartsScreenshot of Software licensing report shows compliance at the summary level