Effective ITSM Solution for Enterprise Ticket and Project Management

For the last 3+ years, we have been using ManageEngine ServiceDesk Plus as our IT department's main ticketing and project management system. Our users simply email their issues to our IT support email, and it automatically creates a ticket, which we assign to the responsible engineer. It also helps manage project setup, status, priority, schedule, and completion percentage, which is a good option to monitor project progress. There are many more features available, such as asset management and change management. If needed, we can also integrate ADManager and OpManager to generate tickets into ServiceDesk Plus. All of these features can be seen on a summary page, which shows the numbers and analytics in a simple view.