ServiceNow Customer Service Management vs. Simpro
ServiceNow Customer Service Management vs. Simpro
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
Simpro | N/A | Simpro, headquartered in Brisbane, provides business management software for the trades and services industry. The solution combines field service management with asset tracking and maintenance, project management features with resource scheduling, and invoicing. For enterprises, Simpro helps manage business complexity such as franchises, multiple companies or multiple locations with a tailored Simpro framework that aims to handle complexity while maintaining the simplicity of working with one… | N/A |
ServiceNow Customer Service Management | Simpro | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | Simpro | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
ServiceNow Customer Service Management | Simpro | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
ServiceNow Customer Service Management | Simpro | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Kickserv Score 9.3 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | ServiceNow Customer Service Management Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | Simpro | |
---|---|---|
Likelihood to Recommend | 7.4 (6 ratings) | 8.2 (6 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | 9.0 (2 ratings) |
ServiceNow Customer Service Management | Simpro | |
---|---|---|
Likelihood to Recommend | ServiceNow | Simpro Software |
Pros | ServiceNow | Simpro Software |
Cons | ServiceNow | Simpro Software |
Usability | ServiceNow | Simpro Software No answers on this topic |
Support Rating | ServiceNow | Simpro Software |
Alternatives Considered | ServiceNow | Simpro Software |
Return on Investment | ServiceNow | Simpro Software |
ScreenShots |