ServiceNow IT Operations Management vs. Skybox Security

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.

For any customer that has a complex network environment spanning globally, skybox helps manage firewall policy compliance for many vendors quite easy. It has a variety of security and network vendors that it is compatible with in its database.

• The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
• The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
• With AI driven classification, it's easy to track outage impacts

Incentivized

• Skybox manages compliance for firewalls better than we have seen with other tools.
• Skybox integrates into standard change management tools so change control can flow through Skybox and assist with all decisions to implement a change.
• The Skybox network map is more detailed than other management tools showing us paths other tools didn't find.

Incentivized

• Scan network is limited to their discovery tool, which is costly
• Integration to jamf and ubunto tools
• Agents TCO
• integration to password management tools which are critical for successful scans

Incentivized

• User experience. On the first approach, it's not the simplest tool that I have ever used.
• Web-based console. In my honest opinion it's very important [to have] this type of functionality to extend the use of Skybox.
• Too many updates of the product.

Incentivized

It is user friendly and quite easy to use. It centralizes all info in one portal and generates good reports to help you visualize and assess your change management decision

The support team needs to be improved especially in their response and awareness about recent bugs in their solution. For example, sometimes they are not aware about how to integrate specific vendors like Microsoft Azure and they still don't have answers to it until now.

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.

CloudGuard Dome9 does not have a suite for an on-premise datacenter.

Incentivized

• With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
• Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
• With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%

Incentivized

• Overall ROI is good as this product is an augmentation for us but we already have a mature security program with an experienced security team so the ROI is high.

Incentivized