TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceNow IT Operations Management

    Score8.4 out of 10
    N/ABuilt on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A

    Xamarin

    Score6 out of 10
    N/AN/AN/A
    Pricing
    ServiceNow IT Operations ManagementXamarin
    Editions & Modules
    No answers on this topic
    Xamarin
    Free
    Offerings
    Pricing Offerings
    ServiceNow IT Operations ManagementXamarin
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ServiceNow IT Operations ManagementXamarin
    Considered Both Products
    ServiceNow
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    No answers on this topic
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    8 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    No answers on this topic
    Features
    ServiceNow IT Operations ManagementXamarin
    AIOps Features
    Comparison of AIOps Features features of ServiceNow IT Operations Management and Xamarin
    Feature
    ServiceNow IT Operations Management
    7.8
    5 Ratings
    2% above category average
    Xamarin
    -
    Ratings
    Monitoring and Alerting7.84 Ratings00 Ratings
    Performance Analytics7.95 Ratings00 Ratings
    Incident Management8.64 Ratings00 Ratings
    Service Desk Integration8.55 Ratings00 Ratings
    Root Cause Analysis8.15 Ratings00 Ratings
    Capacity Planning Tool6.64 Ratings00 Ratings
    Configuration and Change Management8.85 Ratings00 Ratings
    Automated Remediation7.84 Ratings00 Ratings
    Collaboration and Communication6.94 Ratings00 Ratings
    Threat Intelligence6.93 Ratings00 Ratings
    Best Alternatives
    ServiceNow IT Operations ManagementXamarin
    Small Businesses
    No answers on this topic
    Swiftify
    Score9 out of 10
    Medium-sized Companies
    ScienceLogic AI Platform
    Score8.2 out of 10
    Android Studio
    Score9.3 out of 10
    Enterprises
    ignio AIOps
    Score8.1 out of 10
    Swiftify
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ServiceNow IT Operations ManagementXamarin
    Likelihood to Recommend
    8.6
    (12 ratings)
    7.0
    (12 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    8.2
    (7 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    ServiceNow IT Operations ManagementXamarin
    Likelihood to Recommend
    ServiceNow
    If you’re integrating with a CCaaS platform, don't just stop at "Ticket Sync." Focus on the Service Mapping. Knowing which technical components support which "Customer Journeys" is the biggest value-add you can provide to your customers' businesses. Trust me, they will know the value added.
    Incentivized
    Read full review
    Microsoft
    If you are required to develop applications that are cross-platformed, Xamarin is a great tool to use. It will help save time and effort from your development team to be able to build applications seamlessly for android, IOS, Windows, and web on a single platform instead of requiring multiple tools to get the job done.
    Incentivized
    Read full review
    Pros
    ServiceNow
    • Linking multipe records (Knowledge Items, Problem, change,. CI) to a single incident
    • A customers 'super" user has access to all cases that are filled by them.
    • When a change is filed and you link to the CI involved. You get an overview of all CI that depends on the involved CI.
    Incentivized
    Read full review
    Microsoft
    • Xamarin allows you to write cross platform code. This allows companies to build apps more quickly by writing less code. Having code abstracted and reused across multiple platforms allows for more testing and less issues overall.
    • The ability to use Visual Studio is a huge plus. Visual Studio is one of the best IDE's available and being able to write cross platforms apps while in a great IDE makes everything less painful.
    • Xamarin is now free with a large company backing. This means that bugs on the platform get fixed more quickly and there is a large community of developers.
    Incentivized
    Read full review
    Cons
    ServiceNow
    • A lot of flexibility in the licensing options which can get overwhelming.
    • They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us.
    • Pricing negotiations - although that can be pretty much every vendor.
    Read full review
    Microsoft
    • Forms - not 100% there. Still needs work but is production ready.
    • iOS - sometimes errors can be hard to understand, if they even show up.
    • Insights - Xamarin offers their own crash analytics software. However, it's not perfect and sometimes doesn't pick up crashes.
    Incentivized
    Read full review
    Likelihood to Renew
    ServiceNow
    No answers on this topic
    Microsoft
    Xamarin has been great for developing different projects efficiently and effectively. It's nice to reuse the core business logic across different platforms so that there are less to maintain and little replications are needed. The biggest benefit is that C# programmers do not have to learn a different language to do mobile development.
    Incentivized
    Read full review
    Usability
    ServiceNow
    ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment.
    Incentivized
    Read full review
    Microsoft
    If you are required to develop applications that are cross-platformed, Xamarin is a great tool to use. It will help save time and efforts from your development team to be able to build applications seamlessly for android, IOS, windows, and web on a single platform instead of requiring multiple tools to get the job done
    Incentivized
    Read full review
    Support Rating
    ServiceNow
    No answers on this topic
    Microsoft
    I never had to contact support for any help. Most of the problems we ran into, we were able to identify and use peer support through blogs and other internet sources to resolve the problems. There are plenty of sources online which provide tutorials, discuss problems, etc. Example: StackOverflow
    Incentivized
    Read full review
    Implementation Rating
    ServiceNow
    No answers on this topic
    Microsoft
    Just with any programming tasks, have a plan first. Design out the system, spend time to build it correctly the first time and have plenty of testing and user acceptance opportunities. Xamarin was easy to implement for a C# programmer. However, you need to do tutorials to realize the platform's capabilities.
    Incentivized
    Read full review
    Alternatives Considered
    ServiceNow
    ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution.
    Incentivized
    Read full review
    Microsoft
    Xamarin runs natively on MacOS, and the debugger and other integration and auto-complete tools are far better than Eclipse for C# .NET. It also carries much of the plugin/add-on capabilities that are so desirable on Atom. Eclipse is a better for generalized software development, provided a developer is comfortable switching between the IDE the command line for certain parts of their workflow, like building, package management, or debugging. But for C# .NET development on MacOS specifically, Xamarin is the best product I've used for the job.
    Incentivized
    Read full review
    Return on Investment
    ServiceNow
    • With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
    • Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
    • With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%
    Incentivized
    Read full review
    Microsoft
    • Saves development time and deliver fast.
    • Allows inhouse developers build both Android and iOS application without switching languages.
    • Allows use coding in C# in Visual studio IDE from which we can code in different languages. We don't need multiple IDEs installed
    Incentivized
    Read full review
    ScreenShots