ServiceNow IT Service Management vs. SourceForge

We found that ServiceNow's ITSM product is overall a great product to use in all areas of IT. Whether it be Security, Infrastructure, or Networking, nothing is too complicated to bring into ServiceNow for processing. Being able to use flows to automate task creation and auto assign has helped to fill process gaps that existed with our previous product.

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I recommend SourceForge to anyone or business that needs both commercial and open source software. This platform has a wide variety of software with many categories that allow easy search for any project, in addition to the fact that searches can be done separately (commercial and open source software) so as not to have mixed results which go with different purpose. In addition to the fact that the community of this platform is quite active and that there are always times to discover new projects that can be useful for a company or individual person.

• Integration
• Good search capabilities. Applications are created within CMDB and we can search for the app to see the changes, incidents and problems created
• Reporting. Great store of MIS reports and will let you to create custom reports
• Visual Task Boards - use it as Kanban boards

• Commercial software and FOSS projects are available.
• FOSS projects have advanced profiles such as software hosting for download as well as download metrics. As well as the released versions.
• Commercial software profiles show detailed features, what it offers, price, frequently asked questions and a vast amount of user reviews.

• Finding requests that I opened and have since been completed by the assigned group/individual is very difficult to accomplish unless I've written down the request numbers somewhere.
• Requests that I opened and are subsequently closed, often continue to appear in the list of "My Open Requests" giving the appearance that they were not completed when in fact they were.
• It may exist, but if it does I haven't found it yet, which makes it less than intuitive, but I would like to see the ability to recall a request in ServiceNow.
• I believe our firewall rule change request for is a custom form, but it has a serious drawback. If I submit such a request and need to make a correction to it before it is approved, there isn't anyway for me to do so. The request has to first be rejected with the creation of a sub-task in order to edit it before it is resubmitted for approval.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The overall design that SourceForge has really leaves a lot to be desired, although the entire platform works perfectly, I think that the design should be much more attractive.
• There is currently no feature to save your progress on a review you are writing, so if you are writing a review and the browser is closed for some reason, all progress of the written review will be lost.

Excellent rating for exceptional service provided for efficiency and efficient output given by it. It helped both client as well business to coordinate better for the requirements they work. It help to generate reports for real time progress on task. It helps to keep active watch on progress made by all parties

Souceforge was very straightforward and easy to manage. The leads worked for us so there is not a lot else to say about why I'd use it again. This isn't some complicated software product, it is a simple inbound marketing channel that is meant to generate leads and help us with brand awareness and it did exactly that.

The basic actions of creating, updating and tracking requests is easy to udnerstand and use. Only a short onboarding training is needed to train the users of how to use it properly. However, the UI/UX experience can feel bloated with the many options it offers when you start to customize the tool to your company needs. It is also not the best looking user interface compared to more modern web applications.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

SourceForge is super easy to use and very intuitive. And their support team and campaign managers help whenever we need it. Using SourceForge as a user is easy, and administrating a business software listing is easy as well. They also have great documentation.

We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.

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We've never had any issues or downtime with SourceForge. Since we've been a user, the platform has never been down. Or at least never that I've noticed.

For a massive system, page loads are reasonably quick, including searches.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

SourceForge loads extremely quickly whether you're using the front end or administrating your product listing on the back end. All pages are snappy to load--no issues with page speed whatsoever.

I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I hardly ever use the support on SourceForge, as I have not needed it. Their product works well for me. One time I had to email them and they got back to me the same day, but that's my only experience.

To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.

When we first signed up, they pair you with a campaign manager who trained us on how to use the product properly. The product is simple so the training was only about 30 minutes and after that we understood all the features and how to make the most of it. Most of the work came with making a custom landing page and building a follow up process for our sales team.

While implementation the focus always should be on customizing features which are out of box to minimize the debts following the main features like Incidents, Requests, Change & Problem Statement. It should be strictly ensured to maintain right data quality, eliminating any duplicates or wrong workflows and incorrect reportings. Strong security and goverance to be implemented.

We have used this service mainly to read explicit opinions that influenced the decision-making when implementing new software for my company

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Having used other ticketing/asset tools in the past with other companies. This time, we opted for ServiceNow, primarily because of the company's scale. Once you start hiring a lot of employees, you need a robust tool with some maturity. We wanted to split the IT team into back-office and front-office teams. We needed proper permissions and auto-escalation. Also, approval flows for certain requests (mostly hardware and file access requests). All of this is part of the standard ServiceNow package. Some of the cheaper alternatives we felt were more suited for very small businesses or teams.

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G2 has a larger commitment time upfront and for a more expensive rate, which wasn't the best option for our team as we were just exploring the resources that existed out there at the time. We preferred Sourceforge as well due to its subscription service, making it easier to commit from the start.

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ServiceNow works as an enterprise solution.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

SourceForge has been plenty scalable for us. Our marketing department is able to edit listings and our executives can also log in to the platform if need be for leads and reporting information. SourceForge offers multiple user access and role permissions, so it's pretty scalable and easy to use for our entire team.

• Personally as an end-user, I feel like my issues have been resolved more quickly/don't tend to get as lost when using previous tools.
• Having a centralized place where all questions are asked and all issues are resolved means I don't have to spend time searching for the appropriate team. I can just create a ticket and it's channeled to the appropriate team for me.

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• It allowed us to learn more about the features and functions of some software that we currently use.
• It allowed me to improve my decision-making for the software we use in the project area.
• It helped us to replace several programs that were used in our company. We made several replacements, for much more optimal alternatives.