ServiceTitan vs. Sling

ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.

Incentivized

Sling has been our best option for communication and scheduling. We looked into OnShift and other scheduling systems that aren't free. Sling has been our best option. Our schedule is a beast and Sling has made my job much easier and for our on-call staff as well. You can change the color of positions (which we love) and we love to use green for bonus money shifts!

Incentivized

• Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
• Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
• Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.

Incentivized

• Desktop application for more detailed assignment of shifts.
• Simple App for the workforce deployment that shows shifts and offers communication.
• Ability for users to schedule themselves off work.

Incentivized

• We'd like to be able to text estimates (currently, email is the only function)
• We'd like to have audit trails on Customer and Location records (currently only at the job level)
• We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.

Incentivized

• Bring back the forever repeating shifts, they currently only repeat for 1 year so I have to go through every shift once a year & reset them.
• Our staff liked when they had birthday notifications for staff.
• Wish there was a way for admins to be managers of managers. What I mean by that is when management requests time off I do not get a notification so they have to let me know separately.

Incentivized

I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.

Incentivized

autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them

(it has been 3+ years since I evaluated other programs, I don't recall the names)

Incentivized

• We can more effectively retain customers and send them offers if it's been a while since their last visit.
• Our cash flow has dramatically improved because now the technicians invoice everything.
• We can get estimates out the door within the hour, not days later.

Incentivized

• I spend 50% less time scheduling my employees
• My employees are 100% happier
• We use the free version, so we save 100% of cost!

Incentivized