ServiceTitan vs. ThingWorx

ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.

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It is well suited for situations where you require an end-to-end platform for pushing code and managing data and security of the IoT application. However, it is not well suited for the case when you want to scale the app up to many users and this requires more from the part of the product.

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• Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
• Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
• Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.

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• Asset Monitoring - quick and easy to deploy, can connect to the plant floor and get real-time data from devices.
• Analytics - The TWX Analytics extension has a variety of analyses that can be done into any data source input into TWX.
• Alerts notification - you can program alerts to be sent via email/SMS seamlessly.

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• We'd like to be able to text estimates (currently, email is the only function)
• We'd like to have audit trails on Customer and Location records (currently only at the job level)
• We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.

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• Advanced functionality in control and data visualization often requires additional coding from the user.
• Support and tutorials provided are often lacking in detail or are not readily transferable.
• Mashup development works poorly on small monitors or laptops.

We started more than a year ago and do not plan to replace it

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I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.

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Experienced and knowledgeable customer support executives, Thingworx is a very large product and contains a myriad of features which is not easy to remember without enough training or hands-on experience

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autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them

Well-suited - multiple streams from many data sources, highly scalable application scenarios.Good for a quick test of internet of things (IoT) connectivity and for deploying access via the web. Smooth deployment, easy to couple to devices. Easy cooperation with Splunk, which we use also.

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• We can more effectively retain customers and send them offers if it's been a while since their last visit.
• Our cash flow has dramatically improved because now the technicians invoice everything.
• We can get estimates out the door within the hour, not days later.

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• Good for quick deployment of customer specific control of IoT
• Good for quick test of IoT platform
• Difficult to debug complicate system

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info