SessionCam now part of Glassbox vs Siteimprove

Likelihood to Recommend

SessionCam works well for helping you figure out what is and isn't working with a small or mid-sized business website. It can give you valuable insights regarding the flow of the user's movements on the site, and where the user might hit a dead end. Its reporting capabilities might not be powerful enough for more complex situations.

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William Alvarez

Inside Sales

Vinson Process ControlsOil & Energy, 201-500 employees

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Utilizing Siteimprove is appropriate and well suited if you are using a content management system that is decentralized with a lot of different users responsible for specific types of content. Under this scenario, those users can be susceptible to making mistakes or not using best practices for accessibility, SEO, etc. Siteimprove would allow a select few top administrators to identify and correct those mistakes, in essence acting as the central gatekeepers for the website. Siteimprove would be less appropriate if your team is extremely small and you are spread thin with a lot of diverse and numerous job duties. It's worth noting this because although the tools may be great, you need to make sure that you and/or your team have the time necessary to devote toward using it to apply fixes and improvements. During the pandemic, our team became a team of 2 and there was almost no time to utilize Siteimprove. Now our team is back up to a team of 6 which allows for the ability for more website governance and utilization of Siteimprove.

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Verified User

Manager in Marketing

Education Management Company, 201-500 employees

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Pros

Session replay.
Integration with Google Analytics.
Struggle score.

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Amin Shawki

Head of Growth

InfoTrust, LLCMarketing and Advertising, 51-200 employees

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User-friendly customisable dashboards, easy to make a dashboard from a template, or create your own, and add in whichever 'widgets' are relevant for what you are looking at
Flagging words to review, allowing users to check and confirm if the word is 'accepted' or is a misspelling

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Verified User

Employee in Other

Retail Company, 10,001+ employees

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Cons

They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.

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Verified User

Manager in Other

Luxury Goods & Jewelry Company, 51-200 employees

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I don't like that there are different navigation paths to go from point A to point B. When I want to navigate to a specific place, I have more than one way to get there, which means I have to make a decision about how I want to there and I'd rather the designer make that design based on what would be most efficient for me.

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Matt Emge

QA Lead

BlueModusInternet, 11-50 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Starting Price

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Support Rating

SessionCam now part of Glassbox 8.6

Based on 4 answers

Very good support and super helpful implementation specialists.

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Amin Shawki

Head of Growth

InfoTrust, LLCMarketing and Advertising, 51-200 employees

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Siteimprove 9.3

Based on 10 answers

I've used support often and it has been responsive, thorough and considerate of our needs. I can get a tech right away, they understand the issue, and work with us to resolve it. Often the problem is with the site we are trying to scan, sometimes it is with their product. I appreciate that they go beyond support into continually helping us implement SiteImprove in more places with 3rd party integration.

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Matt Emge

QA Lead

BlueModusInternet, 11-50 employees

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Alternatives Considered

I have never used any other similar tool and I am happy to say they proved exactly what we need.

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Debora Ramos

CRO & UX Executive

Anglian WindowsConstruction, 5001-10,000 employees

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Siteimprove provides richer features when it comes to how granular you can define policies and metrics for search engine optimization and content relevance. It is also much easier to set up and maintain the sites that you want to administer. However, pricing wise is more costly which can be a constraint for smaller organizations.

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Verified User

Manager in Product Management

Information Technology & Services Company, 5001-10,000 employees

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Return on Investment

Allowed us to improve our website in-house
Relatively low cost solution
Customer engagement and sales on website increased

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William Alvarez

Inside Sales

Vinson Process ControlsOil & Energy, 201-500 employees

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Siteimprove has helped bring our accessibility scores up from middling to near-perfect.
Siteimprove has helped reduce our broken links, style violations and misspellings.
Siteimprove's heatmaps have helped us make the case for enforcing best practices on the website among key stakeholders.

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Michael McPeek

Director of Digital Marketing

Brenau UniversityEducation Management, 501-1000 employees

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SessionCam now part of Glassbox vs Siteimprove