What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
49 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Attribute Ratings

  • SessionCam now part of Glassbox is rated higher in 1 area: Likelihood to Recommend
  • Siteimprove is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.0

SessionCam now part of Glassbox

90%
4 Ratings
8.1

Siteimprove

81%
18 Ratings

Support Rating

8.6

SessionCam now part of Glassbox

86%
4 Ratings
9.3

Siteimprove

93%
10 Ratings

Likelihood to Recommend

SessionCam now part of Glassbox

SessionCam works well for helping you figure out what is and isn't working with a small or mid-sized business website. It can give you valuable insights regarding the flow of the user's movements on the site, and where the user might hit a dead end. Its reporting capabilities might not be powerful enough for more complex situations.
William Alvarez | TrustRadius Reviewer

Siteimprove

Utilizing Siteimprove is appropriate and well suited if you are using a content management system that is decentralized with a lot of different users responsible for specific types of content. Under this scenario, those users can be susceptible to making mistakes or not using best practices for accessibility, SEO, etc. Siteimprove would allow a select few top administrators to identify and correct those mistakes, in essence acting as the central gatekeepers for the website. Siteimprove would be less appropriate if your team is extremely small and you are spread thin with a lot of diverse and numerous job duties. It's worth noting this because although the tools may be great, you need to make sure that you and/or your team have the time necessary to devote toward using it to apply fixes and improvements. During the pandemic, our team became a team of 2 and there was almost no time to utilize Siteimprove. Now our team is back up to a team of 6 which allows for the ability for more website governance and utilization of Siteimprove.
Anonymous | TrustRadius Reviewer

Pros

SessionCam now part of Glassbox

  • Session replay.
  • Integration with Google Analytics.
  • Struggle score.
Amin Shawki | TrustRadius Reviewer

Siteimprove

  • User-friendly customisable dashboards, easy to make a dashboard from a template, or create your own, and add in whichever 'widgets' are relevant for what you are looking at
  • Flagging words to review, allowing users to check and confirm if the word is 'accepted' or is a misspelling
Anonymous | TrustRadius Reviewer

Cons

SessionCam now part of Glassbox

  • They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
  • It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.
Anonymous | TrustRadius Reviewer

Siteimprove

  • I don't like that there are different navigation paths to go from point A to point B. When I want to navigate to a specific place, I have more than one way to get there, which means I have to make a decision about how I want to there and I'd rather the designer make that design based on what would be most efficient for me.
Matt Emge | TrustRadius Reviewer

Pricing Details

SessionCam now part of Glassbox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Siteimprove

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

SessionCam now part of Glassbox

SessionCam now part of Glassbox 8.6
Based on 4 answers
Very good support and super helpful implementation specialists.
Amin Shawki | TrustRadius Reviewer

Siteimprove

Siteimprove 9.3
Based on 10 answers
I've used support often and it has been responsive, thorough and considerate of our needs. I can get a tech right away, they understand the issue, and work with us to resolve it. Often the problem is with the site we are trying to scan, sometimes it is with their product. I appreciate that they go beyond support into continually helping us implement SiteImprove in more places with 3rd party integration.
Matt Emge | TrustRadius Reviewer

Alternatives Considered

SessionCam now part of Glassbox

I have never used any other similar tool and I am happy to say they proved exactly what we need.
Debora Ramos | TrustRadius Reviewer

Siteimprove

Siteimprove provides richer features when it comes to how granular you can define policies and metrics for search engine optimization and content relevance. It is also much easier to set up and maintain the sites that you want to administer. However, pricing wise is more costly which can be a constraint for smaller organizations.
Anonymous | TrustRadius Reviewer

Return on Investment

SessionCam now part of Glassbox

  • Allowed us to improve our website in-house
  • Relatively low cost solution
  • Customer engagement and sales on website increased
William Alvarez | TrustRadius Reviewer

Siteimprove

  • Siteimprove has helped bring our accessibility scores up from middling to near-perfect.
  • Siteimprove has helped reduce our broken links, style violations and misspellings.
  • Siteimprove's heatmaps have helped us make the case for enforcing best practices on the website among key stakeholders.
Michael McPeek | TrustRadius Reviewer

Screenshots

SessionCam now part of Glassbox

Siteimprove

Add comparison