What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 12 reviews and ratings
49 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 49 reviews and ratings
Attribute Ratings
- SessionCam now part of Glassbox is rated higher in 1 area: Likelihood to Recommend
- Siteimprove is rated higher in 1 area: Support Rating
Likelihood to Recommend

9.0
SessionCam now part of Glassbox
90%
4 Ratings
8.1
Siteimprove
81%
18 Ratings
Support Rating

8.6
SessionCam now part of Glassbox
86%
4 Ratings
9.3
Siteimprove
93%
10 Ratings
Likelihood to Recommend
SessionCam now part of Glassbox
SessionCam works well for helping you figure out what is and isn't working with a small or mid-sized business website. It can give you valuable insights regarding the flow of the user's movements on the site, and where the user might hit a dead end. Its reporting capabilities might not be powerful enough for more complex situations.
Inside Sales
Vinson Process ControlsOil & Energy, 201-500 employees
Siteimprove
Utilizing Siteimprove is appropriate and well suited if you are using a content management system that is decentralized with a lot of different users responsible for specific types of content. Under this scenario, those users can be susceptible to making mistakes or not using best practices for accessibility, SEO, etc. Siteimprove would allow a select few top administrators to identify and correct those mistakes, in essence acting as the central gatekeepers for the website. Siteimprove would be less appropriate if your team is extremely small and you are spread thin with a lot of diverse and numerous job duties. It's worth noting this because although the tools may be great, you need to make sure that you and/or your team have the time necessary to devote toward using it to apply fixes and improvements. During the pandemic, our team became a team of 2 and there was almost no time to utilize Siteimprove. Now our team is back up to a team of 6 which allows for the ability for more website governance and utilization of Siteimprove.

Verified User
Manager in Marketing
Education Management Company, 201-500 employeesPros
SessionCam now part of Glassbox
- Session replay.
- Integration with Google Analytics.
- Struggle score.
Head of Growth
InfoTrust, LLCMarketing and Advertising, 51-200 employees
Siteimprove
- User-friendly customisable dashboards, easy to make a dashboard from a template, or create your own, and add in whichever 'widgets' are relevant for what you are looking at
- Flagging words to review, allowing users to check and confirm if the word is 'accepted' or is a misspelling

Verified User
Employee in Other
Retail Company, 10,001+ employeesCons
SessionCam now part of Glassbox
- They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
- It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.

Verified User
Manager in Other
Luxury Goods & Jewelry Company, 51-200 employeesSiteimprove
- I don't like that there are different navigation paths to go from point A to point B. When I want to navigate to a specific place, I have more than one way to get there, which means I have to make a decision about how I want to there and I'd rather the designer make that design based on what would be most efficient for me.
QA Lead
BlueModusInternet, 11-50 employees
Pricing Details
SessionCam now part of Glassbox
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—Siteimprove
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
SessionCam now part of Glassbox
SessionCam now part of Glassbox 8.6
Based on 4 answers
Very good support and super helpful implementation specialists.
Head of Growth
InfoTrust, LLCMarketing and Advertising, 51-200 employees
Siteimprove
Siteimprove 9.3
Based on 10 answers
I've used support often and it has been responsive, thorough and considerate of our needs. I can get a tech right away, they understand the issue, and work with us to resolve it. Often the problem is with the site we are trying to scan, sometimes it is with their product. I appreciate that they go beyond support into continually helping us implement SiteImprove in more places with 3rd party integration.
QA Lead
BlueModusInternet, 11-50 employees
Alternatives Considered
SessionCam now part of Glassbox
I have never used any other similar tool and I am happy to say they proved exactly what we need.
CRO & UX Executive
Anglian WindowsConstruction, 5001-10,000 employees
Siteimprove
Siteimprove provides richer features when it comes to how granular you can define policies and metrics for search engine optimization and content relevance. It is also much easier to set up and maintain the sites that you want to administer. However, pricing wise is more costly which can be a constraint for smaller organizations.

Verified User
Manager in Product Management
Information Technology & Services Company, 5001-10,000 employeesReturn on Investment
SessionCam now part of Glassbox
- Allowed us to improve our website in-house
- Relatively low cost solution
- Customer engagement and sales on website increased
Inside Sales
Vinson Process ControlsOil & Energy, 201-500 employees
Siteimprove
- Siteimprove has helped bring our accessibility scores up from middling to near-perfect.
- Siteimprove has helped reduce our broken links, style violations and misspellings.
- Siteimprove's heatmaps have helped us make the case for enforcing best practices on the website among key stakeholders.
Director of Digital Marketing
Brenau UniversityEducation Management, 501-1000 employees