SessionCam vs Siteimprove

• They provide a customer struggle score, which predicts the severity of the experience in the recording or page based on recordings. It's not exact but helps to narrow down the mass of data.
• Recording tool is easy to use, fast-forward, skip ahead/backward, etc.
• Consulting hours are helpful for a third-party audit.

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• Provides detailed information on where accessibility issues are located
• It provides great support in explaining what the accessibility error is
• Easy export of reports in multiple formats to share with anyone
• Can have unlimited users
• It weights the accessibility errors so you know which ones to tackle first

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• It would be great if the tool had ways to quantify more specific observations
• The struggle is a new tool that will take some time to improve as it is a logarithm and it is learning itself
• The reporting facility is not very easy to understand and it might be able to provide more than what is visible
• The sessions do not record third party tools like live chat, surveys, etc

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• I don't like that there are different navigation paths to go from point A to point B. When I want to navigate to a specific place, I have more than one way to get there, which means I have to make a decision about how I want to there and I'd rather the designer make that design based on what would be most efficient for me.

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• From this tool we can generate a hypothesis for A/B testing giving us the ability to gain more conversions without the risk of losing them
• It's a great tool to give evidence to facts
• Understanding the issues helps us with understanding the urgency of fixing them

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• We used to have a lot of technical errors on our site, as some of the technical errors are hard to scan with an eye. Our rankings were not as good. Now we are a leader in content quality assurance in higher ed. We still have more areas to work on. We are not able to put a strategy for that.

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