Item: Siteimprove
Rating: 9
Author: Verified User

Overall Satisfaction with Siteimprove

Use Cases and Deployment Scope

Siteimprove is utilized as our our overarching web accessibility and web governance tool. We employ it on all public facing websites.

Pros and Cons

Pros

Accessibility and WCAG compliance
Policy - custom and pre-canned
Identifying SEO opportinities

Cons

Because it's an automated system, there are false-positives in terms of WCAG
Costs keep increasing
Client support no longer top of game

Return on Investment

Providing an accessible website
Providing a high-quality website
All around optimization

Tool has undergone numerous changes, both to function and UX/CX. Makes it less than user friendly at times. But on the other hand, that does indicate a willingness to improve the product in a continual manner - which they've done nearly year after year - but it's always a case of who moved my cheese with each new iteration.

Alternatives Considered

accessiBe

In terms of WCAG, accessiBe is the more value oriented product with easy to understand results, less false positives, better WCAG results. That said, it's also a single focused tool, whereas Siteimprove is geared towards overarching web governance. There are simply no other tools that do so much as the stack currently employed by Siteimprove.

Key Insights

Do you think Siteimprove delivers good value for the price?

Are you happy with Siteimprove's feature set?

Yes

Did Siteimprove live up to sales and marketing promises?

Yes

Did implementation of Siteimprove go as expected?

Yes

Would you buy Siteimprove again?

Yes

Other Software Used

Optimizely Web Experimentation, Optimizely Content Marketing Platform

Likelihood to Recommend

Great for identifying misspellings, WCAG compliance issues, setup of custom policies to identify problem areas of content, deep linking of CMS to product. There are times when the automation of siteimprove actually gets in the way, with false positives that require significant manual review for true identification. As a general QA and/or web governance tool, it's pretty useful.

Siteimprove Feature Ratings

Comments

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A Quality Web Governance Tool