Likelihood to Recommend SessionM is ideal for enterprise restaurants, brands, and organizations to build and drive loyal behaviors via technology platforms. They've built their system via robust APIs integrations, but are now diving into a white label app system that allows smaller brands (100 units+) to utilize their incredible technology in their own brand, as opposed to just bigger players. They're the best at what they do.
Read full review I see Talon.One as best suited for small or medium sized businesses - less than 50k customers. The reason being, I do not see the scalability of the tool; it is the classic what-you-see-is-what-you-get. On the positive, because you get all of it out of the box, it makes it very simple to have one or two people dedicated to administration and development. Additionally, Talon.One won't be contacting you for more money just to use a feature
Read full review Pros Using data science to determine guest tendencies and actions: their system is incredibly smart and tracks historical actions to guess/estimate future actions, and creating programs to influence those actions. Integrated communication platforms to speak to all of our guests within various tactics—email, push notifications, text messages, in-app messages, etc. Loyalty management & CRM: creating and managing a program that runs consistently across the system. Read full review The interface is great. Very clean and easy to use. Their support team is top notch! The speed at which you can test a code after creation is unrivaled. Read full review Cons Some improvement could be made on their integrations process with all platforms (olo, monkey media, etc.). Read full review Learning the vocabulary of the tool was the most challenging for me. There are some things that take too many clicks, like user administration. It isn't obvious where the help tools are located, especially when struggling with the code logic. Read full review Alternatives Considered SessionM was light years ahead of Fishbowl, in the data science tendency assumptions that are built into the system, plus they don't offer an app for your brand to use. You'd have to employ a 3rd vendor to manage that. It's also important to note that SessionM sees ALL guests and POS content in the system, not just loyalty identified transactions.
Read full review For clarity, I am only comparing the discount code feature from
Salesforce vs. the entire platform. In
Salesforce , creating a code was an arduous process, then we had to wait for the sync job to run with our web services engine (every 10 minutes) to see if what we had created was functioning correctly. Do the math: If configuration takes 10 minutes, you have to wait a total of 20 minutes to test it, then if it doesn't work, try again in 15-20 minutes. Over an 8-hour day, you aren't accomplishing anything! TalonOne made it so simple. 10-15 minutes of configuration time, then near immediate testing time. We were able to create and troubleshoot a discount code in a couple of hours rather than a couple of days
Read full review Return on Investment Our work with SessionM has been so incredibly impactful to our brand loyal guests, and the value they bring to our brand. For example, our loyal guests are worth $100+ more than our non-loyalty guests. Read full review TalonOne's capabilities and administration tools made it incredibly easy to setup, saving us days in testing with our previous tool. The detailed logging features helped us drill down to the exact step in the process that was failing. The reporting features helped us track customer usage and engagement across all of our markets. Read full review ScreenShots