Sink your Talons!
May 08, 2022
Sink your Talons!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talon.One
TalonOne was used to create and implement discount codes for special campaigns. We used the tool all over the world, in markets like Spain, Germany, Argentina, Brazil, and Canada, as well as in the US. One of the key use cases we had was special campaigns and events. For example, if there was a trade show, we would create a code for our reps to share at the trade show. Since that was code was specific to that event, we were able to track our engagement and ROI from that event. Very useful!
- The interface is great. Very clean and easy to use.
- Their support team is top notch!
- The speed at which you can test a code after creation is unrivaled.
- Learning the vocabulary of the tool was the most challenging for me.
- There are some things that take too many clicks, like user administration.
- It isn't obvious where the help tools are located, especially when struggling with the code logic.
- The ease of administration
- The ease of creating a campaign/code
- Integration with Salesforce
- TalonOne's capabilities and administration tools made it incredibly easy to setup, saving us days in testing with our previous tool.
- The detailed logging features helped us drill down to the exact step in the process that was failing.
- The reporting features helped us track customer usage and engagement across all of our markets.
For clarity, I am only comparing the discount code feature from Salesforce vs. the entire platform.
In Salesforce, creating a code was an arduous process, then we had to wait for the sync job to run with our web services engine (every 10 minutes) to see if what we had created was functioning correctly. Do the math: If configuration takes 10 minutes, you have to wait a total of 20 minutes to test it, then if it doesn't work, try again in 15-20 minutes. Over an 8-hour day, you aren't accomplishing anything!
TalonOne made it so simple. 10-15 minutes of configuration time, then near immediate testing time. We were able to create and troubleshoot a discount code in a couple of hours rather than a couple of days!
In Salesforce, creating a code was an arduous process, then we had to wait for the sync job to run with our web services engine (every 10 minutes) to see if what we had created was functioning correctly. Do the math: If configuration takes 10 minutes, you have to wait a total of 20 minutes to test it, then if it doesn't work, try again in 15-20 minutes. Over an 8-hour day, you aren't accomplishing anything!
TalonOne made it so simple. 10-15 minutes of configuration time, then near immediate testing time. We were able to create and troubleshoot a discount code in a couple of hours rather than a couple of days!
Do you think Talon.One delivers good value for the price?
Yes
Are you happy with Talon.One's feature set?
Yes
Did Talon.One live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talon.One go as expected?
Yes
Would you buy Talon.One again?
Yes