Sink your Talons!
May 08, 2022

Sink your Talons!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talon.One

TalonOne was used to create and implement discount codes for special campaigns. We used the tool all over the world, in markets like Spain, Germany, Argentina, Brazil, and Canada, as well as in the US. One of the key use cases we had was special campaigns and events. For example, if there was a trade show, we would create a code for our reps to share at the trade show. Since that was code was specific to that event, we were able to track our engagement and ROI from that event. Very useful!
  • The interface is great. Very clean and easy to use.
  • Their support team is top notch!
  • The speed at which you can test a code after creation is unrivaled.
  • Learning the vocabulary of the tool was the most challenging for me.
  • There are some things that take too many clicks, like user administration.
  • It isn't obvious where the help tools are located, especially when struggling with the code logic.
  • The ease of administration
  • The ease of creating a campaign/code
  • Integration with Salesforce
  • TalonOne's capabilities and administration tools made it incredibly easy to setup, saving us days in testing with our previous tool.
  • The detailed logging features helped us drill down to the exact step in the process that was failing.
  • The reporting features helped us track customer usage and engagement across all of our markets.
For clarity, I am only comparing the discount code feature from Salesforce vs. the entire platform.
In Salesforce, creating a code was an arduous process, then we had to wait for the sync job to run with our web services engine (every 10 minutes) to see if what we had created was functioning correctly. Do the math: If configuration takes 10 minutes, you have to wait a total of 20 minutes to test it, then if it doesn't work, try again in 15-20 minutes. Over an 8-hour day, you aren't accomplishing anything!

TalonOne made it so simple. 10-15 minutes of configuration time, then near immediate testing time. We were able to create and troubleshoot a discount code in a couple of hours rather than a couple of days!

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Did Talon.One live up to sales and marketing promises?

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I see Talon.One as best suited for small or medium sized businesses - less than 50k customers. The reason being, I do not see the scalability of the tool; it is the classic what-you-see-is-what-you-get. On the positive, because you get all of it out of the box, it makes it very simple to have one or two people dedicated to administration and development. Additionally, Talon.One won't be contacting you for more money just to use a feature!