March 18, 2019
Score 10 out of 10
SessionM is being used within the Marketing Department specifically, but truly throughout the entire business for loyalty management, guest retention, CRM, analytics, and insights.
- Using data science to determine guest tendencies and actions: their system is incredibly smart and tracks historical actions to guess/estimate future actions, and creating programs to influence those actions.
- Integrated communication platforms to speak to all of our guests within various tactics—email, push notifications, text messages, in-app messages, etc.
- Loyalty management & CRM: creating and managing a program that runs consistently across the system.
- Some improvement could be made on their integrations process with all platforms (olo, monkey media, etc.).
Read Ali Rauch's full review
SessionM is ideal for enterprise restaurants, brands, and organizations to build and drive loyal behaviors via technology platforms. They've built their system via robust APIs integrations, but are now diving into a white label app system that allows smaller brands (100 units+) to utilize their incredible technology in their own brand, as opposed to just bigger players. They're the best at what they do.