SherpaDesk vs. WE Controlio

[It's] well suited for cloud support applications as there's no installation or maintenance required.

It is a functional software for ensuring that our remote team members stay on track and productive. It works great for ensuring that users are actually using their computers, working, and being productive. It is a great tool.

• Ticketing is very fast & easy
• Tracking time is fast

• Team productivity
• Easy to navigate software
• Shows time spent on projects/website

• Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
• The ability to see the latest update in the ticket view.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• customized report features, other than that they're good.

Our team are able to adapt well with it.

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.

• As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.

• Our team productivity has increased by 40%