TrustRadius

Skilljar by Gainsight vs. WebMentor LMS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Skilljar by Gainsight
Score 9.1 out of 10
N/A
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. An external LMS for customer and partner education, it is a Gainsight solution since the 2025 acquisition.N/A
WebMentor LMS
Score 0.0 out of 10
N/A
N/A
$5
per month
Pricing
Skilljar by GainsightWebMentor LMS
Editions & Modules
No answers on this topic
Basic
$5
per month
Offerings
Pricing Offerings
Skilljar by GainsightWebMentor LMS
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Skilljar by GainsightWebMentor LMS
Considered Both Products
Skilljar by Gainsight
Erin Gracyalny | TrustRadius Reviewer
Erin Gracyalny
Customer Success Manager
Chose Skilljar by Gainsight
WorkRamp was our former tool, we felt for the external experience we were very limited as we can only perform a few different course types with external users.
Todd Albert | TrustRadius Reviewer
Todd Albert
Sr. Manager, Customer Education
Chose Skilljar by Gainsight
While I wasn't involved in the selection process of Skilljar Customer Education Software, I do believe its ease of use, overall feature set, and reporting and analytic capabilities make this LMS product stand out against many options on the the market.
Melanie Gallo | TrustRadius Reviewer
Melanie Gallo
Executive Director
Chose Skilljar by Gainsight
Ease of use for an administrator and small team, ability to customize without having to pay for professional services, level of service from the vendor.
Verified User
Anonymous
Chose Skilljar by Gainsight
Skilljar is easier to implement and maintain at scale. Needs to have better reporting and analytics
Verified User
Anonymous
Chose Skilljar by Gainsight
Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics …
Kelly Lyons | TrustRadius Reviewer
Kelly Lyons
Data Analyst
Chose Skilljar by Gainsight
I briefly used Litmos and Skilljar is easier to use and offers greater functionality. The Skilljar interface is fantastic.
Verified User
Anonymous
Chose Skilljar by Gainsight
Litmos had constant bugs that were needing to be fixed, upload limits that were small, inability to download content uploaded or track that content.
Verified User
Anonymous
Chose Skilljar by Gainsight
There is absolutely an ecosystem of products and solutions required to support and enable end users - one can think of them as an orchestra. Each part does a specific job or task and each has a varying degree of ease of use and compatibility. Skilljar is the container that …
Verified User
Anonymous
Chose Skilljar by Gainsight
Compared to other LMS it has great features, plus a faster learning curve and is very easy to manage. Other platforms could be cheaper but are pretty limited, and others have way to much features that we were not going to use and with a very high cost, so complex that the …
Verified User
Anonymous
Chose Skilljar by Gainsight
Skilljar is a full-suite, comprehensive solution that has helped us scale a growing company, in ways that other LMS platforms could not.
Verified User
Anonymous
Chose Skilljar by Gainsight
The processing time to upload and get the lessons ready on Skilljar is much lesser compared to a lot of the other LMSes out there. The in-depth reporting that Skilljar provides is definitely worth every penny. Internally, the data and analytics provided by Skilljar helps plan …
Verified User
Anonymous
Chose Skilljar by Gainsight
Skilljar customer education software is well suited for all industry without having any issue to use for this or that place. Very easy to make as per our need compared to other application. And not seen so easy to use Tool for education and very easy to delay and increase …
Verified User
Anonymous
Chose Skilljar by Gainsight
Skilljar Customer Education Software has a solid reputation and has more integration possibilities tan Absorb LMS and Docebo Learning.
SC
Stacey Carrillo
Program Manager
Chose Skilljar by Gainsight
Great Sales pitch. Ease of use tool was needed for our small team. I also had great references from others who used the tool. Also, I really appreciate their blogs, customer involvement, and research. Overall we have been very happy with the results in our first year. …
Verified User
Anonymous
Chose Skilljar by Gainsight
We looked at other companies that used Skilljar and how they used it. We liked what we saw! Sadly, some of the other vendors we contacted did not get back to us, which immediately flagged them as providing poor pre-sales support.
Luca Avalle | TrustRadius Reviewer
Luca Avalle
Senior Curriculum Developer
Chose Skilljar by Gainsight
Far simpler than successfactors, well suited for small companies
WebMentor LMS

No answer on this topic

Features
Skilljar by GainsightWebMentor LMS
Learning Management
Comparison of Learning Management features of Product A and Product B
Skilljar by Gainsight
9.2
Ratings
7% above category average
WebMentor LMS
-
Ratings
Course authoring10.00 Ratings00 Ratings
Course catalog or library9.00 Ratings00 Ratings
Player/Portal9.00 Ratings00 Ratings
Mobile friendly10.00 Ratings00 Ratings
Progress tracking & certifications7.90 Ratings00 Ratings
Assignments10.00 Ratings00 Ratings
Compliance management8.40 Ratings00 Ratings
Learning administration10.00 Ratings00 Ratings
Learning reporting & analytics9.50 Ratings00 Ratings
Social learning9.00 Ratings00 Ratings
Gamification8.40 Ratings00 Ratings
Single Sign On (SSO) Enabled Learning10.00 Ratings00 Ratings
Customer Training Tools
Comparison of Customer Training Tools features of Product A and Product B
Skilljar by Gainsight
9.7
Ratings
0% above category average
WebMentor LMS
-
Ratings
Customer Feedback Collection9.00 Ratings00 Ratings
Customer Training Library Curation10.00 Ratings00 Ratings
User Permissioning10.00 Ratings00 Ratings
Best Alternatives
Skilljar by GainsightWebMentor LMS
Small Businesses
iSpring LMS
iSpring LMS
Score 9.5 out of 10
iSpring LMS
iSpring LMS
Score 9.5 out of 10
Medium-sized Companies
iSpring LMS
iSpring LMS
Score 9.5 out of 10
Schoology Learning
Schoology Learning
Score 8.0 out of 10
Enterprises
Absorb LMS
Absorb LMS
Score 9.1 out of 10
Schoology Learning
Schoology Learning
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Skilljar by GainsightWebMentor LMS
Likelihood to Recommend
9.5
(0 ratings)
-
(0 ratings)
Likelihood to Renew
8.2
(0 ratings)
-
(0 ratings)
Usability
10.0
(0 ratings)
-
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
Implementation Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
Skilljar by GainsightWebMentor LMS
Likelihood to Recommend
Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.
For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Unlimited courses, learning paths, quizzes, pages, plans, and certifications
  • Ease of use for students, administrators, and content creators
  • Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
  • Asking for and listening to customer feedback for enhancements
  • Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site
Melanie Gallo | TrustRadius Reviewer
Melanie Gallo
Executive Director
Read full review
No answers on this topic
Cons
  • Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
  • Features that allow for the translation of content to allow access to content across languages.
  • Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.
Verified User
Anonymous
Read full review
No answers on this topic
Likelihood to Renew
I like what you are using and how we are doing it. Also, changing systems is a lot of work
Verified User
Anonymous
Read full review
No answers on this topic
Usability
The overall usability is great as the software is very easy to learn and navigate. After just 1 week of "playing" around in the system I felt very comfortable using it and teaching others to use it as well. Customers have also mentioned Skilljar is a much better than out previous vendor
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.
Verified User
Anonymous
Read full review
No answers on this topic
Implementation Rating
Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Having Skilljar is improving retention—customers who completed recommended training made up 85% of our Q2'23 renewals.
  • Customers who completed the recommended training make up 84% of our healthiest accounts and we've seen a 15% decrease in support ticket volume.
  • Since launching Skilljar, we've seen a 16% increase in active users.
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots

Skilljar by Gainsight Screenshots

Screenshot of the Skilljar Dashboard, where all needed tools are accessed through a single interface.Screenshot of The training portal, which is the URL where published courses will be located, and where trainees can register for, access and complete training. This URL can be set up as a custom domain using a website, like training.yoursite.com. Or a Skilljar domain can be used, like yoursite.skilljar.com. The look of the training portal can be customized to match a company's brand and colors.Screenshot of some of the analytics to measure and track learner progress, in the analytics suite where content success is analyzedScreenshot of content that can be offered with Skilljar’s authoring tools. Multiple learning pathways based on user role, skillset, or use case can be created, as well as native video and audio with embedding from external hostsScreenshot of the built-in assessment & certifications engine that enables users to showcase their expertise, along with built-in assessment tools and verifiable badges and certificates.