Skilljar by Gainsight vs. Zywave Client Cloud - Education & Training

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Skilljar by Gainsight
Score 8.9 out of 10
N/A
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. An external LMS for customer and partner education, it is a Gainsight solution since the 2025 acquisition.N/A
Zywave Client Cloud - Education & Training
Score 10.0 out of 10
N/A
Zywave Learning is a learning management solution providing numerous solutions such as employee sexual harassment prevention training, workplace training, and other employee training courses and testing, from Zywave in Milwaukee.N/A
Pricing
Skilljar by GainsightZywave Client Cloud - Education & Training
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Skilljar by GainsightZywave Client Cloud - Education & Training
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Skilljar by GainsightZywave Client Cloud - Education & Training
Features
Skilljar by GainsightZywave Client Cloud - Education & Training
Learning Management
Comparison of Learning Management features of Product A and Product B
Skilljar by Gainsight
9.3
26 Ratings
8% above category average
Zywave Client Cloud - Education & Training
10.0
1 Ratings
20% above category average
Course authoring10.022 Ratings10.01 Ratings
Course catalog or library9.025 Ratings10.01 Ratings
Player/Portal9.021 Ratings10.01 Ratings
Mobile friendly10.020 Ratings10.01 Ratings
Progress tracking & certifications8.026 Ratings10.01 Ratings
Assignments10.019 Ratings10.01 Ratings
Compliance management8.517 Ratings10.01 Ratings
Learning administration10.024 Ratings10.01 Ratings
Learning reporting & analytics9.526 Ratings10.01 Ratings
Social learning9.014 Ratings10.01 Ratings
Gamification8.53 Ratings00 Ratings
Single Sign On (SSO) Enabled Learning10.03 Ratings00 Ratings
Learning content00 Ratings10.01 Ratings
Customer Training Tools
Comparison of Customer Training Tools features of Product A and Product B
Skilljar by Gainsight
9.7
3 Ratings
0% above category average
Zywave Client Cloud - Education & Training
-
Ratings
Customer Feedback Collection9.03 Ratings00 Ratings
Customer Training Library Curation10.03 Ratings00 Ratings
User Permissioning10.03 Ratings00 Ratings
Best Alternatives
Skilljar by GainsightZywave Client Cloud - Education & Training
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iSpring LMS
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Score 8.9 out of 10
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Medium-sized Companies
iSpring LMS
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Score 8.9 out of 10
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Score 8.9 out of 10
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Absorb LMS
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Score 10.0 out of 10
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User Ratings
Skilljar by GainsightZywave Client Cloud - Education & Training
Likelihood to Recommend
9.5
(78 ratings)
10.0
(1 ratings)
Likelihood to Renew
8.2
(2 ratings)
-
(0 ratings)
Usability
10.0
(53 ratings)
-
(0 ratings)
Support Rating
9.0
(52 ratings)
-
(0 ratings)
Implementation Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Skilljar by GainsightZywave Client Cloud - Education & Training
Likelihood to Recommend
Gainsight
Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.
For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.
Read full review
Zywave
We have multiple locations across multiple states. Training in person is sometimes impossible. I like that you can assign training that employees can complete at their leisure, and you can track where they are with their tasks.
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Pros
Gainsight
  • Unlimited courses, learning paths, quizzes, pages, plans, and certifications
  • Ease of use for students, administrators, and content creators
  • Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
  • Asking for and listening to customer feedback for enhancements
  • Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site
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Zywave
No answers on this topic
Cons
Gainsight
  • Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
  • Features that allow for the translation of content to allow access to content across languages.
  • Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.
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Zywave
  • I wish it would alert you via email when someone hasn't completed an assigned training.
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Likelihood to Renew
Gainsight
I like what you are using and how we are doing it. Also, changing systems is a lot of work
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Zywave
No answers on this topic
Usability
Gainsight
The learning curve for Skilljar is not too steep, and I've renewed our contract twice now. I've been able to add additional administrators and get them up to speed on platform functionality within a day. Plus, Skilljar provides awesome resources to help you learn how to use is. The Help Center has articles for almost everything, and when in doubt, their amazing CSMs (like ours, ...) provide exemplary support/advice.
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Zywave
No answers on this topic
Support Rating
Gainsight
I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team
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Zywave
No answers on this topic
Implementation Rating
Gainsight
Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process
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Zywave
No answers on this topic
Alternatives Considered
Gainsight
Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive
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Zywave
No answers on this topic
Return on Investment
Gainsight
  • Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
  • So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.
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Zywave
  • Positive as I can train people remotely and save on business travel.
Read full review
ScreenShots

Skilljar by Gainsight Screenshots

Screenshot of the Skilljar Dashboard, where all needed tools are accessed through a single interface.Screenshot of The training portal, which is the URL where published courses will be located, and where trainees can register for, access and complete training.

This URL can be set up as a custom domain using a website, like training.yoursite.com. Or a Skilljar domain can be used, like yoursite.skilljar.com. The look of the training portal can be customized to match a company's brand and colors.Screenshot of some of the analytics to measure  and track learner progress, in the analytics suite where content success is analyzedScreenshot of content that can be offered with Skilljar’s authoring tools. Multiple learning pathways based on user role, skillset, or use case can be created, as well as native video and audio with embedding from external hostsScreenshot of the built-in assessment & certifications engine that enables users to showcase their expertise, along with built-in assessment tools and verifiable badges and certificates.