Skillsoft Coaching vs. symplr Talent Management Solutions

They have a large library - make sure you clearly study the library offerings and choose the courses that are best for you as you will never be able to use all of them. Make sure you survey your user base before purchasing the licensing of the library courses so the courses are 'marked' with an employee in mind to keep costs minimized. Only purchase the Books 24x7 if you have a large IT department - otherwise you might want to lease a smaller content portion. Their Leadership Development, Project Management, business series and critical thinking and technical products are exceptional.

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If their HRIS system holds all their data - employees, supervisors, positions then HealthcareSource can really take advantage of that data and save you a lot of time. We looked at a lot of systems and one of our needs was both Applicant Tracking and Performance Management and these systems work very well together. Other systems we looked at didn't have all our most needed features - we needed a vendor that could do both, integrate with our HRIS, report back data in a customizable fashion, and be user friendly. Some systems listed the features but during the demo and product reference calls we found they didn't perform as advertised. Some had reporting but the reporting was missing key data or didn't export in a data friendly manner. We have found HealthcareSource to be not only "pretty" - aka user friendly/non-cluttered but also had the engine under the hood as well that met our data analyst needs.

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• Covers a wide-breadth of topics ranging from desktop / office skills to communications skills to leadership development
• Offers knowledge portals (Knowledge Centers) around specific topic areas such as Management Development, Six Sigma, Professional Foundations, Sales, etc - that aggregate content from the large Skillsoft resources and present it in a way that is both meaningful and relevant to the learners. Plus, they have editors update the featured topic each month.
• Include a wide variety of learning media such as eLearning courses, books, book summaries and videos.

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• When any company implements a new program they have specific needs that they want customized for them. Healthcare source did a great job providing excellent customer service to our HR and IT professionals working behind the scenes to help us maximize the programs potential at our organization. They did not limit us to any standard uses or prohibit us from reaching our internal goals. Some examples include specialized reports, data uploads of employee data and time frames for our annual reviews.
• They provided us with training and retraining and more training on using the system. This included training new members of our team when we had turnover in HR and inviting us to conferences and webcasts regularly.
• The presentation of the software was very appealing and that may seem small but it really helps appeal to the employees that use it for their reviews.

• The platform does have room to improve their response time for assistance. Depending on the issue an internal "help team may be required"
• They removed what was called "knowledge centers" which could be summed up as an accumulation of books, courses, exams, practice exams, articles and basically any asset within the platform surrounded by a particular subject. This was a great benefit to some of our customer. It was a one-stop-shop but now you would need to search independently for all of those assets.
• Because the platforms library can be customized its a bit of a struggle to have certain assets changed or modified within Skillsoft. You basically are on their time when it comes to updates or any major changes you as a customer would like to make.

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• To allow our team members choice, we offer training as either/or. The current system does not record either/or completions
• To end enrollment of new hires for training at a set date, requires also ending the training of all those not yet completed.

I would recommend to renew as this is part of our employee development goals and we make a strong commitment to develop employees' people skills. I think SkillSoft has a very innovative approach to develop people's interpersonal skills other than traditional classroom learning.

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Looking back we can say that every year we used Performance Manager and other products too like HeathcareSource's Compensation and Position Manager we saw the ease of use for employees and HR staff members increase, we saw employees getting more comfortable with the product and HR Staff getting better at expressing their needs to the HealthcareSource team and this made us want to stay with the same company, when things are getting better each year we know we are in the right place.

There are things that could be easier. Having a more customizable carousel that can rotate relevant content in and out on a regular basis would be nice. They could also make some of the video content more engaging. Some of it is pretty dull and people can lose interest pretty fast.

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The product is very intuitive to the end users and our online documentation seems sufficient to train our new employees.

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Very responsive, knowledge and helpful. They are always focused on ensuring they are doing the very best to support our success.

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On the previous rating scale, I kept thinking "it depends". If I know it's an easy question or easy fix, the response is super fast. If I know I am asking something complex, custom or I just know it's not going to be able to be answered by 1st tier, it can take some time. I have worked on these issues with them (they are all very nice) I do now have avenues for finding things out from one person. We had one issue where we had a major problem and it required a software patch and their support team worked throughout the weekend to create, QA, and deliver the patch as promised. I was very impressed

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Just that it takes a village. It cannot be done alone. Everyone needs to know what you are doing and what their role is in the implementation. Tightly managing the project management schedule and resources is important in ensuring that everything gets done on time, and with quality. Education is KEY

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We chose SkillSoft for the overall ease of use for both our users and our administrators and have a great value proposition. We have continued our contracts for the same reasons and the relationship we have built with our Learning Consultant and Account Representative.

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Both Health Stream and Healthcare Source have to-do lists, completion lists, and tracking. However, the functionality of Healthcare Source is far superior to HealthStream. The notifications are much better and helpful. The tracking on Healthcare Source is easy to use and see. Overall the interface in Healthcare Source is more intuitive.

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• The ability to have on-demand training saves money in not having to have an in-house trainer.
• Employees can complete training on their own time (even at home), so if they need more time for a training, they can complete it on their own time.

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• NetLearning has increased our nursing CEU credits with the most efficiency. Now nurses can take courses on NetLearning and have it track their hours.
• On a compliance standpoint, NetLearning has benefited us when we are being audited and we have to show what trainings or classes an employee has made. Also, to make sure that their certifications are up to date.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info