Smaply vs. Survicate

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Smaply
Score 6.8 out of 10
N/A
The Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. Its training program helps teams to understand and apply human-centered approaches.
$19
per month per user
Survicate
Score 7.7 out of 10
N/A
Survicate is an survey software for getting continuous customer insights at scale. It can be used to measure customer satisfaction (CSAT), track an organization's Net Promoter Score (NPS), get website feedback, or test product-market fit. Survicate supports any use case related to collecting and managing customer feedback. Survicate can be used to: • Create customized surveys and start getting customer feedback within…
$59
per month
Pricing
SmaplySurvicate
Editions & Modules
Free
0 EUR
per month per user
Basic
19 EUR
per month per user
Pro
29 EUR
per month per user
Enterprise
Custom Pricing
Starter
$59
per month
Business
$79
per month
Enterprise
Custom
per year
Offerings
Pricing Offerings
SmaplySurvicate
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAdditional fees apply for additional users and domains. The price of the Enterprise Plus plan is negotiated individually and depends on the number of monthly responses needed and possible custom needs, including integrations.
More Pricing Information
Features
SmaplySurvicate
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Smaply
-
Ratings
Survicate
7.4
4 Ratings
5% below category average
Survey templates00 Ratings7.43 Ratings
Themes00 Ratings7.44 Ratings
Custom logo/branding00 Ratings7.43 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Smaply
-
Ratings
Survicate
8.3
3 Ratings
4% below category average
Changes to live survey00 Ratings9.03 Ratings
Question design help00 Ratings7.73 Ratings
Multiple question types00 Ratings8.13 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Smaply
-
Ratings
Survicate
7.7
4 Ratings
8% below category average
Survey logic flexibility00 Ratings7.74 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Smaply
-
Ratings
Survicate
7.9
4 Ratings
4% below category average
Response tracking00 Ratings5.01 Ratings
Data export00 Ratings9.04 Ratings
Standard reports00 Ratings8.74 Ratings
Analytics00 Ratings9.03 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Smaply
-
Ratings
Survicate
8.5
2 Ratings
1% above category average
Access controls00 Ratings8.02 Ratings
Compliance00 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Smaply
-
Ratings
Survicate
9.7
3 Ratings
18% above category average
Respondent restrictions00 Ratings9.73 Ratings
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User Ratings
SmaplySurvicate
Likelihood to Recommend
8.0
(2 ratings)
7.8
(5 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
7.6
(2 ratings)
Support Rating
-
(0 ratings)
6.1
(2 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
SmaplySurvicate
Likelihood to Recommend
Smaply
The solution is suitable for complex journeys with many touchpoints.
The tool has the advantage of being easy to use.
On the other hand, I have not found any data import solutions avoiding re-entering all the data from Excel for example. It could save a lot of time. Indeed, for me, the tool is a tool for formalizing discoveries but other solutions can be used before
Read full review
Survicate
Survicate is well suited for very basic intercept polls and is less suited for more complex surveying tasks (e.g., anything more than basic skip-logic or surveying niche cohorts) and longitudinal surveying (e.g., comparing responses from the same or similar cohorts year over year).
Read full review
Pros
Smaply
  • User journey map
  • Personas templates
  • Stakeholder maps
  • Free online courses
Read full review
Survicate
  • IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
  • Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
  • Reliable - I don't remember even one "problem" or an issue we experienced with it.
Read full review
Cons
Smaply
  • Global look and feel
  • Export format
  • Text formating in sticky notes
Read full review
Survicate
  • Not all embed options goes in line with survey features (like excluding certain emails while using _sva.showSurvey('tosurveyId') embed option.
Read full review
Likelihood to Renew
Smaply
No answers on this topic
Survicate
We use Survicate for now, over 7 years, and the tool is being constantly improved. New features and products has been introduced over the years. The team listens to our feedback we sometimes share, and improve the product based on that. We really appreciate being supported by the Customer Success, all the insights and help we got from them. And even though they introduced many new features over the years, the tool still remained super easy to use, even from new employees that join our team
Read full review
Usability
Smaply
No answers on this topic
Survicate
In my experience, implementation was very drawn out and overly complicated (needed lots of engineering help from both sides), visual interface both within the tool and surveys shown in-app is unappealing and sometimes misleading, and making sure the right users are being targeted for any given survey sometimes requires more babysitting than ideal.
Read full review
Support Rating
Smaply
No answers on this topic
Survicate
Survicate offers quick in-product support, via chat ( not a chatbot ) that responds in minutes, not hours. For all customers. This is definitely something I don't see in some of the tools we use. Secondly, as a highest-package customer we're receiving insightful tips, and recommendations from our Customer Success Manager, who knows our use-cases really well and knows how Survicate can best address them. We even have a Slack channel, where we can get help in no-time
Read full review
Implementation Rating
Smaply
No answers on this topic
Survicate
Setup was simple. One-time installation for our website and inside the product. We used Google Tag Manager to implement Survicate. So within 2 hours, we were able to run surveys, and also all attributes and events were passed to Survicate, so that we were able to use them to trigger surveys
Read full review
Alternatives Considered
Smaply
It’s [easier] to deal with user journey and persons thanks to Smaply. Templates and already created and there is a lot of functionalities to make a complete journey map. It’s very intuitive and we can send it easily to our team. Stakeholder map is a feature that [not many software] have and that is very useful so I’m happy to have it in Smaply
Read full review
Survicate
Survicate was recommended to us and we were happy with it - we did not test anything else
Read full review
Return on Investment
Smaply
  • Time saving
  • Clarity for stakeholders
  • Sharing best practices
Read full review
Survicate
  • We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.
Read full review
ScreenShots

Smaply Screenshots

Screenshot of Airport Experience Example Journey Map in Smaply EditorScreenshot of Airport Experience Example Journey Map ExportScreenshot of Airport Experience Example Journey Map A4 ExportScreenshot of Persona EditorScreenshot of Persona ExportScreenshot of Stakeholder Map Editor

Survicate Screenshots

Screenshot of Survey distribution methodsScreenshot of Email surveyScreenshot of Email NPS surveyScreenshot of In-product surveyScreenshot of Link surveyScreenshot of Mobile survey