Item: Smaply
Rating: 8
Author: Mathieu Montebianco

Use Cases and Deployment Scope

I use Smaply mainly to communicate user journeys to my clients. This simply allows me to digitize the results of the user study phases. No, no more paper and information loss. I also use this solution in class with my students to allow them to structure their work and to present their findings to other students.

Pros and Cons

Structuring of personas
Formating large user journey
Sharing with teams

Global look and feel
Export format
Text formating in sticky notes

Return on Investment

Time saving
Clarity for stakeholders
Sharing best practices

Key Insights

Do you think Smaply delivers good value for the price?

Yes

Are you happy with Smaply's feature set?

Yes

Did Smaply live up to sales and marketing promises?

Yes

Did implementation of Smaply go as expected?

Yes

Would you buy Smaply again?

Yes

Other Software Used

Miro, Basecamp, Google Hangouts Chat

Likelihood to Recommend

The solution is suitable for complex journeys with many touchpoints.
The tool has the advantage of being easy to use.
On the other hand, I have not found any data import solutions avoiding re-entering all the data from Excel for example. It could save a lot of time. Indeed, for me, the tool is a tool for formalizing discoveries but other solutions can be used before

Great tool to map user journeys

Overall Satisfaction with Smaply