Smart Communications SmartCOMM vs. Sprinklr Service
Smart Communications SmartCOMM vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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SmartCOMM | N/A | Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers. | N/A | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
Smart Communications SmartCOMM | Sprinklr Service | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
More Pricing Information |
Smart Communications SmartCOMM | Sprinklr Service | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Smart Communications SmartCOMM | Sprinklr Service | |
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Small Businesses | EZ Texting Score 8.9 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.4 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Smart Communications SmartCOMM | Sprinklr Service | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.5 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
Smart Communications SmartCOMM | Sprinklr Service | |
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Likelihood to Recommend | Smart Communications | Sprinklr |
Pros | Smart Communications | Sprinklr |
Cons | Smart Communications | Sprinklr |
Likelihood to Renew | Smart Communications No answers on this topic | Sprinklr |
Usability | Smart Communications No answers on this topic | Sprinklr |
Reliability and Availability | Smart Communications No answers on this topic | Sprinklr |
Performance | Smart Communications No answers on this topic | Sprinklr |
Support Rating | Smart Communications No answers on this topic | Sprinklr |
In-Person Training | Smart Communications No answers on this topic | Sprinklr |
Implementation Rating | Smart Communications No answers on this topic | Sprinklr |
Alternatives Considered | Smart Communications | Sprinklr |
Return on Investment | Smart Communications | Sprinklr |
ScreenShots |