Smart Communications SmartCOMM vs. Zendesk Suite
Smart Communications SmartCOMM vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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SmartCOMM | N/A | Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Smart Communications SmartCOMM | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Smart Communications SmartCOMM | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Smart Communications SmartCOMM | Zendesk Suite | |
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Small Businesses | EZ Texting Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.4 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Smart Communications SmartCOMM | Zendesk Suite | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Smart Communications SmartCOMM | Zendesk Suite | |
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Likelihood to Recommend | Smart Communications | Zendesk |
Pros | Smart Communications | Zendesk |
Cons | Smart Communications | Zendesk |
Likelihood to Renew | Smart Communications No answers on this topic | Zendesk |
Usability | Smart Communications No answers on this topic | Zendesk |
Reliability and Availability | Smart Communications No answers on this topic | Zendesk |
Performance | Smart Communications No answers on this topic | Zendesk |
Support Rating | Smart Communications No answers on this topic | Zendesk |
Online Training | Smart Communications No answers on this topic | Zendesk |
Implementation Rating | Smart Communications No answers on this topic | Zendesk |
Alternatives Considered | Smart Communications | Zendesk |
Return on Investment | Smart Communications | Zendesk |
ScreenShots | Zendesk Suite Screenshots |