Fin is an AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale.
$0.99
one-time fee per outcome
Smartsupp
Score 9.7 out of 10
N/A
Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.
$24
per month
Pricing
Fin
Smartsupp
Editions & Modules
Fin with your current helpdesk
$0.99
one-time fee per outcome
Fin with the Intercom helpdesk
from $19 + $0.99 per Fin outcome
per month per seat
Pro add-on
from $99
per month
Free
$0
per month Live chat, WhatsApp, Messenger
Solo
$24
per month Multichannel + Unlimited conversations
Plus
$35
per month Automated workflows
Expert
$117
per month Premium support
Ultimate
$280
per month Individual limits
Offerings
Pricing Offerings
Fin
Smartsupp
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
Fin comes with a 90-day money-back guarantee.
Here's how it works:
- Use Fin in at least 250 conversations within your first 90 days after trial.
- If you're not satisfied, you can request a refund.
- Refund requests must be submitted within 90 days of starting your subscription.
Eligibility criteria:
High volume customers (over 250k monthly conversions) in North America and Europe.
Discount available for annual pricing.
More Pricing Information
Community Pulse
Fin
Smartsupp
Features
Fin
Smartsupp
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
I can't think of anything off the top of my head regarding less appropriate. However, this product is very customizable. I think with some improvement in reporting it could be better, however, I would recommend due to these types of things. I love the knowledge base and creating those help centers. I would say that it is fairly easy to set up, but once you set it up, not really knowing all the things, it's hard to go back and change, so it would be nice to have an overall idea of guidance prior to the original setup that can just be improved over time.
Smartsupp is good for every ecommerce with need to answer questions of clients and comunicate with them. A lot of convesations can be automated, so I need less people to do the same work
It seems some users really struggle to figure out how to escalate to a human (especially through email).
Not excited about how "soft" resolutions still count as resolutions and are paid for. Though some abandoned cases appear to be able to be concluded as "the user got the answer they needed", there are others where they clearly didn't, because they just open up another chat (or even more), trying to get more info. This pads the resolution stats and makes it seem more effective than it actually is.
Cost -- Fin is quite expensive. It helps us with scaling coverage, but we're not really saving money.
We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.
Intuitive is a very accurate descriptor. Features do not seem to be hidden by poor UI. Things are usually where you would expect them to be, and the UI has been designed to make it pleasant to work within the platform. The platform also scales really well. Both small and large organizations can achieve a great return on investment by using it.
Customer response has been much better.In the past, the conversion rate for our services has been very low, probably due to poor UI/UX.But considering that we were still getting a certain number of conversions, we believe that the demand from users was very strong.With the addition of the chat function, we now have a point of contact with customers who had not converted.
I can get help by asking Fin questions about itself. It answers accurately, citing its own Help Center resources with visuals. It can reason and dialogue well. But when it comes to getting human support for Fin, it is not as quick. It can sometimes take a few days. They are polite and well-meaning. Some things aren't their fault (product limitations), but there was one occasion where something took a long time to resolve with lots of back and forth but it was I who found out the error in the end that they missed, so they didn't really help resolve it.
Fin far surpasses these other options in platform features and capabilities. Fin allows for side-by-side use by both the Marketing and Support teams, while none of the other similar products did that well. Most platforms are designed for one or the other, not both.
All the features found in other programs in Smartsupp are brought together. In addition, the price offer is attractive, and the multitude of selection of options and possible add-ons is very large and tailored to different thresholds, so everyone should choose an offer perfectly suited to their needs. I haven't had the need to use support, so it's hard for me to judge, but the very fact that I haven't had to do so probably speaks well for it.
New role opportunities — Using the “Fin-first” approach has reduced the workload for our Tier 1 team, giving them more time to focus on their own career growth. It’s also opened the door to a dedicated, AI-focused role, where a team member regularly reviews Fin’s answers and makes updates to help it perform even better.
Enabling Fin has also reduced our response time and allowed us to meet SLA's.
