Happy Smartsupp User!
September 21, 2024

Happy Smartsupp User!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartsupp

Greeting and initiating chat with customers is crucial so that we can answer questions about services we offer. Passport and Visa services require a lot of trust and can be very confusing. Passport and visa requirements are tedious and can be overwhelming. Having a Chat availability ensures customers that we are there for them and ready to assist with any questions they may have.

Pros

  • Ability for multi-platform login between Android, Apple IOS, and Windows
  • Much less buggy than our previous Chat provider
  • Ability to see Live and Offline visitors

Cons

  • Ability to customize our dashboard look and style
  • Desktop app so we can run it off a program on our computers (Mac and Windows)
  • Even if Chat is "Resolved" we prefer the history stays. So we can look into past conversation
  • Visitor status needs to show whether they came from "paid" ads. This helps us gage our spending and investment
  • Missed chats due to phone apps error: either not showing up at all, not notifying, or heavy delay
  • People are comfortable with the Chat program and don't mind keeping it open. Makes it easy for us to stay connected with customer
It doesn't save statements I've entered. Making it easier to answer repetitive questions to new chat.

Do you think Smartsupp delivers good value for the price?

Yes

Are you happy with Smartsupp's feature set?

Yes

Did Smartsupp live up to sales and marketing promises?

Yes

Did implementation of Smartsupp go as expected?

Yes

Would you buy Smartsupp again?

Yes

It's well suited for E-Commerce, B2B companies.

Smartsupp Feature Ratings

Chat Automation
10.0
Real-time messaging
10
Chat notifications
10
Prospecting
10
Chat-based scheduling
10
Third-party integrations
10
Chat widgets
10
Chat sentiment analysis
10
Chat transfer
10
Chat Analytics and Reports
8.7
Chat history and transcripts
6
Chat reporting
10
Chat and web analytics
10

Comments

  • Kateřina Vonášková | TrustRadius Reviewer
    Kateřina Vonášková
    commented a year ago
    Hello, thank you for your review. It’s great to hear that Smartsupp is working well across platforms and helping you connect with your customers more easily. We’ve noted your feedback about app notifications. About the history of chat conversations - it is possible to see it. In the Free package there is a 14-day chat history, in Standard we offer 1 year chat history and in Pro and Ultimate there is 3 years chat history. If you have any further questions or feedback, feel free to reach out! Have a lovely day, Kateřina Smartsupp.

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