Item: Smartsupp
Rating: 9
Author: Verified User

Overall Satisfaction with Smartsupp

Use Cases and Deployment Scope

Very quickly establish a relationship with the customer, from the beginning the customer is able to find answers to the most common questions. The system of automatic answers works very well. This is the fastest form of contact with the customer, who, while waiting for an answer, is also able to further explore the offer on the site.

Pros and Cons

Pros

Automatic replies
Collecting data about the customer's actions on the site
Quickly engage the customer in conversation

Return on Investment

Eager use of chat, faster contact
Automation of answers to the most common questions
A large percentage of people return to the chat room with additional questions

Usability

Smartsupp fulfills all forms of customer integration that I expect from an application. I have used other solutions before, but they were usually not complete in one product or some of the options were very truncated, probably at an additional cost, which did not necessarily have an attractive effect on the overall offering.

Alternatives Considered

All the features found in other programs in Smartsupp are brought together. In addition, the price offer is attractive, and the multitude of selection of options and possible add-ons is very large and tailored to different thresholds, so everyone should choose an offer perfectly suited to their needs. I haven't had the need to use support, so it's hard for me to judge, but the very fact that I haven't had to do so probably speaks well for it.

Key Insights

Do you think Smartsupp delivers good value for the price?

Yes

Are you happy with Smartsupp's feature set?

Yes

Did Smartsupp live up to sales and marketing promises?

Yes

Did implementation of Smartsupp go as expected?

Yes

Would you buy Smartsupp again?

Yes

Other Software Used

PrestaShop

Likelihood to Recommend

The function I use most often is to track a user's interest in the products on the site, so I can automatically offer him relevant solutions, as well as provide promotional offers for a specific product or sets that match what he is looking for. The history of collecting his visits is very important in terms of guiding the appropriate narrative of the conversation.

Smartsupp Feature Ratings

Comments

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Kateřina Vonášková
commented a year ago
Hello, thank you so much for your detailed feedback! We're thrilled to hear that Smartsupp is helping you engage with customers quickly and that the automatic replies are working well. It's great to know you're seeing a positive return on investment. We're always here if you need anything. Thanks for choosing Smartsupp! Have a nice day, Kateřina Smartsupp.

Smartsupp review