Item: Smartsupp
Rating: 8
Author: Verified User

Overall Satisfaction with Smartsupp

Use Cases and Deployment Scope

We use it as a chat function to give direct support to people visiting our website. Not only that, but it also gives us an insight to where people browse on our website and shows us where our customers are from.

Pros and Cons

Pros

Live chat function
Ability to see where traffic from our website is from
Ability to see browsing history on youtr website

Cons

I wish we would be able to check ip adresses so we can link the chats so companies before they fill out a contact form

Return on Investment

we just started using it but can see we can help customers better

Usability

It is very intuitive and easy to use

Key Insights

Do you think Smartsupp delivers good value for the price?

Yes

Are you happy with Smartsupp's feature set?

Yes

Did Smartsupp live up to sales and marketing promises?

Yes

Did implementation of Smartsupp go as expected?

Yes

Would you buy Smartsupp again?

Yes

Other Software Used

Leadinfo, HubSpot CRM

Likelihood to Recommend

To give specific support and answer questions to your visitors

Smartsupp Feature Ratings

Comments

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Kateřina Vonášková
commented a year ago
Hello, Thank you so much for sharing your experience with Smartsupp! 😊 We're glad to hear that the live chat function is helping you provide direct support and that the insights into browsing activity and visitor locations are adding value to your customer interactions. Thanks again for choosing Smartsupp! If there’s ever anything we can do to support your team further, please feel free to reach out. Kateřina, Smartsupp

Good software !