Smokeball vs. Thomson Reuters Firm Central

1. Small and medium-sized law firms: Smokeball is specifically designed for small and medium-sized law firms, making it well suited for this type of organization. 2. Firms looking to streamline their workflow: Smokeball's range of features, including document management, time tracking, email management, calendar management, and task management, make it well suited for firms looking to streamline their operations and increase efficiency. 3. Firms looking to improve collaboration: Smokeball's centralized document repository and task management system make it easy for teams to collaborate and access information, making it well suited for firms looking to improve collaboration among team members.

Incentivized

ease of use is a plus but client secure portal alerts need to be made more clearly so that communication flows both ways without delay

Incentivized

• Document Management: Smokeball provides a centralized document repository where users can store and organize all their case-related documents. This helps to improve document accessibility and collaboration among team members.
• Time Tracking: Smokeball automatically tracks time spent on a case, eliminating the need for manual time tracking. This results in improved billing accuracy and helps the firm to accurately bill clients for the time spent on their cases.
• Email Management: Smokeball integrates with a user's email account and automatically categorizes emails as they come in. This helps users to quickly find and access important emails, reducing the amount of time spent searching for information.

Incentivized

• Time tracking.
• Billing.
• Easy access to Westlaw.

Incentivized

• User Interface: Some users have reported that the user interface could be improved to make it more user-friendly and intuitive.
• Customer Support: Some users have reported long response times and inconsistent quality of customer support, which could be improved to provide better service to users
• Mobile Accessibility: Currently, Smokeball does not have a mobile app, which limits accessibility for users who are frequently on the go.

Incentivized

• ease of portal access
• form bank being easier to modify
• integrations with other programs

Incentivized

I have not had to use support

Incentivized

we actually switched to Clio for better document management and overall billing and accounting features which have worked out very well

Incentivized

• Increased efficiency
• Improved accuracy
• Improved collaboration

Incentivized

• Tracking time was positive.
• Cost us money to switch document management systems.
• Loss of time/work product with document management functions.

Incentivized