TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Snagit

    Score9.7 out of 10
    N/ASnagit is screen capture and recording software from TechSmith, that lets users capture the screen and camera, add additional context, and share images, GIFs, or videos across preferred platforms.

    $39

    per year per user

    Tungsten Capture

    Score9.5 out of 10
    N/ATungsten Capture (formerly Kofax Capture) is a suite of multichannel document capture applications.

    $3,500

    per year

    Pricing
    SnagitTungsten Capture
    Editions & Modules
    No answers on this topic
    Kofax Capture
    $3,500
    per year
    Offerings
    Pricing Offerings
    SnagitTungsten Capture
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOne-time license cost One license per user - install on 2 machines, for work and home use Compatible with Windows and MacOS Optional Maintenance renewal - first year included FREE Upgrade to the next version Phone, chat and email support Access to Snagit Certification with 20+ exclusive how-to videos Enhanced Screencast integration to share content, plus the newest starter Assets for Snagit—
    More Pricing Information
    Community Pulse
    SnagitTungsten Capture
    Considered Both Products
    TechSmith
    No answer on this topic
    Tungsten Automation formerly Kofax
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    51 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    49 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    53 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    40 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    43 Answers
    No answers on this topic
    Best Alternatives
    SnagitTungsten Capture
    Small Businesses
    Sendspark
    Score10 out of 10
    M‑Files
    Score8.9 out of 10
    Medium-sized Companies
    Atlassian Loom
    Score9.4 out of 10
    Esker
    Score7.4 out of 10
    Enterprises
    Camtasia
    Score8.6 out of 10
    DocuWare
    Score7.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SnagitTungsten Capture
    Likelihood to Recommend
    8.9
    (97 ratings)
    9.2
    (9 ratings)
    Likelihood to Renew
    9.4
    (2 ratings)
    9.0
    (1 ratings)
    Usability
    7.5
    (4 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (14 ratings)
    5.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SnagitTungsten Capture
    Likelihood to Recommend
    TechSmith
    I have recommended Snagit several times. Discussion of screenshot programs is not something that often arises often, in my work environment. When such a situation does arise, I make it clear that Snagit is my go-to solution for anything related to screenshot capture. It opens the captured image directly into an editor window for quick and easy manipulation.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    Kofax [Capture] meets our needs and for the most part is easy to use and setup. Configuration could be a little bit easier. The scripting language is a double edge sword if you will. It gives you nearly unlimited possibilities to script what you need, but the downside is you have to script it. Does a good job at batching and scanning documents. The tool integrates well into our workflow which makes our business partners happy and in turn provides for happy customers.
    Incentivized
    Read full review
    Pros
    TechSmith
    • Being able to take screen captures quickly and with just a keystroke is a prime feature. I took several screenshots just yesterday to show folks, which saved me from taking the time to meet with [...] everyone.
    • Obviously recording and sharing video is Snagit's strength. It does this as well as any product I have used. It is not an editor but there are a lot of capture features that cover just about any situation.
    • One great feature that Snagit has is the ability to pull text from a capture. We don't use this a lot but when it is needed it is a huge time saver.
    • The settings and tools within Snagit are intuitive and easy to find.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    • The VRS application included with Kofax Capture is the best image pre-processing platform available on the market today. It can handle a wide array of common document problems such as skew, flipping, wrinkles, lines, and dots.
    • The platform is incredibly scriptable and can be customized to handle all sorts of unusual document contents to allow information to be extracted that many other platforms just struggle on. Table extraction, line item matching, and smart extraction are all strong points with this platform.
    • Through the use of SBL and .NET the platform can be expanded and scaled quite easily to allow for the software to be integrated into existing business processes and platforms with ease.
    Incentivized
    Read full review
    Cons
    TechSmith
    • Image merge - I wish there was an easier way to merge two images in one.
    • Scrolling capture - even though this is one thing I love, sometimes the text gets wonky when I use this feature.
    • The shortcut - this feature feels super unnecessary. And it can be annoying when every time I move my mouse to the right of the screen it pops up.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    • We struggled with configuring Kofax with AP Automation. We used to receive vouchers in different formats by different companies, by different departments. The people from different departments used to scan those vouchers through regular scanners to a central location, which ended up as image pdfs. We fed these image pdfs through Kofax Capture for character recognition, which was painful as the accuracy of recognition was 50 to 60%.
    • Having a connectors with a workflow tool would be helpful where people can validate and approve the output.
    • More samples and documentation related to use of API in .NET applications would be a good improvement, that would help users to adapt the product easily into their organization.
    Incentivized
    Read full review
    Likelihood to Renew
    TechSmith
    I think that the tool is excellent for what it is being used for. I particuarly like the ability to capture content from the screen whilst using the scroll wheel on my mouse. It is very annoying when your try to capture something with grab and you can't scroll which leads to multiple images
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    Cost of Kofax is high, however the cost to benefit scenarios always pay off.
    Incentivized
    Read full review
    Usability
    TechSmith
    It's button centric for easy access to every feature. Everything allows undo! It works like any other standard Windows application. Everyone can be a professional without having to select every feature yourself by using the built in styles with just one click of a button in most cases. Every button is clearly labeled too.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    It's good.
    Incentivized
    Read full review
    Support Rating
    TechSmith
    I've actually never had to contact support as the tool is easy to use. One aspect is that they upgrade and send email notifications of the upgrades. They don't charge extra for upgrades and their enhancements fall in line with the way we use the tool. We haven't had to submit any upgrade requests as the tool already does what we need it to do.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    Haven't really used their support yet
    Incentivized
    Read full review
    Implementation Rating
    TechSmith
    It's a simple next next finish install. The SnagIt Library in the user profile should probably be backed up to make sure they have access to their old screen captures. We frequently will go back to previous captures and add context bubbles etc. when software changes to show the "old" vs "new". Also, go to SnagIt's website and download the additional Stamp Sets for the user. These are terrific. I wish there was one download to get them all, but you have to download and install them one set at a time. It's worth it - especially for training how-to's.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    No answers on this topic
    Alternatives Considered
    TechSmith
    Windows free snipping tool - Con: had to save each screen shot before I could take another screen shot and couldn't draw nice circles/rectangles around the area of the screen shot to bring attention. Chrome plugin options - Con: editing tools were lacking.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    Kofax Capture is much costlier with compared to other competitive applications but is also provides many more features than other applications.
    Incentivized
    Read full review
    Return on Investment
    TechSmith
    • Snagit isn't a very expensive product in general so it has been a huge ROI for us
    • It saves me countless amounts of time each day
    • I'm able to share instructions much easier and allows for more time spent on other tasks
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    • We were able to decrease personnel expenditures as there was not a need for individuals to index documents prior to incorporating them into the record.
    Incentivized
    Read full review
    ScreenShots