TrustRadius

StringeeX vs. UJET

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
StringeeX
Score 8.0 out of 10
Small Businesses (1-50 employees)
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden…N/A
UJET
Score 9.4 out of 10
N/A
UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.N/A
Pricing
StringeeXUJET
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
StringeeXUJET
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
StringeeXUJET
Top Pros
Top Cons
Features
StringeeXUJET
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
StringeeX
8.3
2 Ratings
1% below category average
UJET
9.0
3 Ratings
7% above category average
Agent dashboard9.02 Ratings9.03 Ratings
Validate callers8.02 Ratings9.33 Ratings
Outbound response9.02 Ratings8.83 Ratings
Call forwarding9.02 Ratings9.12 Ratings
Click-to-call (CTC)9.02 Ratings8.23 Ratings
Warm transfer7.02 Ratings9.53 Ratings
Predictive dialing7.02 Ratings8.83 Ratings
Interactive voice response6.02 Ratings9.33 Ratings
REST APIs9.02 Ratings8.42 Ratings
Call scripts9.02 Ratings8.83 Ratings
Call tracking8.02 Ratings9.33 Ratings
Multichannel integration9.02 Ratings00 Ratings
CRM software integration9.02 Ratings9.03 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
StringeeX
7.2
2 Ratings
15% below category average
UJET
7.9
1 Ratings
5% below category average
Inbound call routing8.02 Ratings7.01 Ratings
Omnichannel inbound routing8.02 Ratings8.01 Ratings
Recording7.02 Ratings9.01 Ratings
Quality management7.02 Ratings8.01 Ratings
Call analytics6.02 Ratings8.01 Ratings
Historical reporting6.02 Ratings8.01 Ratings
Live reporting7.02 Ratings8.01 Ratings
Customer surveys8.02 Ratings7.01 Ratings
Customer interaction analytics8.02 Ratings8.01 Ratings
Best Alternatives
StringeeXUJET
Small Businesses
CloudTalk
CloudTalk
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
StringeeXUJET
Likelihood to Recommend
8.0
(2 ratings)
9.0
(3 ratings)
Support Rating
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
StringeeXUJET
Likelihood to Recommend
StringeeX
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
UJET
Ujet makes your work better because it is easy to change your tagging. You can outbound call in an easy way, and you can connect with a third-party call in an easy way. You can see your availability for work.
Verified User
Anonymous
Read full review
Pros
StringeeX
  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
Verified User
Anonymous
Read full review
UJET
  • IVR
  • Outbound Calls
  • Transfer Calls
  • Create Case records in Salesforce
Verified User
Anonymous
Read full review
Cons
StringeeX
  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
UJET
  • sometimes there is latency
  • intermittent issues which is fixed by basic trouble shooting
Verified User
Anonymous
Read full review
Support Rating
StringeeX
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
UJET
No answers on this topic
Alternatives Considered
StringeeX
The support team is more responsive and addresses issues in a timely manner.
Verified User
Anonymous
Read full review
UJET
UJET is way better! The support for InContact was absolutely atrocious. Additionally, we were a customer for 4+ years and they never assigned us a customer success manager until we told them we were going to leave. In comparison, UJET had a team help us with the implementation and then smoothly transitioned us to their support (customer care) team. We have had biweekly syncs with our customer success manager since our full deployment.
Verified User
Anonymous
Read full review
Return on Investment
StringeeX
  • The analytics have helped me better address areas of need with my staff.
Verified User
Anonymous
Read full review
UJET
  • I can manage my interactions since UJET is able to provide us real time aht
Verified User
Anonymous
Read full review
ScreenShots

StringeeX Screenshots

Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system