TrustRadius

StringeeX vs. UJET

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
StringeeX
Score 8.0 out of 10
Small Businesses (1-50 employees)
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden…N/A
UJET
Score 9.7 out of 10
N/A
UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.N/A
Pricing
StringeeXUJET
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
StringeeXUJET
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
StringeeXUJET
Top Pros
Top Cons
Features
StringeeXUJET
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
StringeeX
8.3
2 Ratings
0% above category average
UJET
8.3
2 Ratings
0% above category average
Agent dashboard9.02 Ratings9.02 Ratings
Validate callers8.02 Ratings8.52 Ratings
Outbound response9.02 Ratings8.52 Ratings
Call forwarding9.02 Ratings7.01 Ratings
Click-to-call (CTC)9.02 Ratings8.52 Ratings
Warm transfer7.02 Ratings9.02 Ratings
Predictive dialing7.02 Ratings8.52 Ratings
Interactive voice response6.02 Ratings8.52 Ratings
REST APIs9.02 Ratings7.01 Ratings
Call scripts9.02 Ratings7.42 Ratings
Call tracking8.02 Ratings8.52 Ratings
Multichannel integration9.02 Ratings00 Ratings
CRM software integration9.02 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
StringeeX
7.2
2 Ratings
12% below category average
UJET
7.9
1 Ratings
3% below category average
Inbound call routing8.02 Ratings7.01 Ratings
Omnichannel inbound routing8.02 Ratings8.01 Ratings
Recording7.02 Ratings9.01 Ratings
Quality management7.02 Ratings8.01 Ratings
Call analytics6.02 Ratings8.01 Ratings
Historical reporting6.02 Ratings8.01 Ratings
Live reporting7.02 Ratings8.01 Ratings
Customer surveys8.02 Ratings7.01 Ratings
Customer interaction analytics8.02 Ratings8.01 Ratings
Best Alternatives
StringeeXUJET
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.4 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
StringeeXUJET
Likelihood to Recommend
8.0
(2 ratings)
9.0
(2 ratings)
Support Rating
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
StringeeXUJET
Likelihood to Recommend
StringeeX
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
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UJET
Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.
Verified User
Anonymous
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Pros
StringeeX
  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
Verified User
Anonymous
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UJET
  • Tracking number of calls and chats everyday
  • Tracking Average handle time
  • View calls waiting in the queue
Verified User
Anonymous
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Cons
StringeeX
  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
UJET
  • CRM integration customization
  • Advanced Reporting
  • SSO Integration
Verified User
Anonymous
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Support Rating
StringeeX
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
UJET
No answers on this topic
Alternatives Considered
StringeeX
The support team is more responsive and addresses issues in a timely manner.
Verified User
Anonymous
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UJET
UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT
Verified User
Anonymous
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Return on Investment
StringeeX
  • The analytics have helped me better address areas of need with my staff.
Verified User
Anonymous
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UJET
  • There were a few system outages, they have since implemented a business continuity plan
  • Their onboarding support was really good
  • They built out an integration to Assembled which is great for workforce management
Verified User
Anonymous
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ScreenShots

StringeeX Screenshots

Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system