SolarWinds VoIP & Network Quality Manager (VNQM) vs. Variphy

It is best suited for managing and monitoring homogenous networks where the design is similar across the board. The most obvious use case is to make sure the correct network quality of service is being maintained to ensure voice call quality in a converged networked. It would be less suited/necessary if the voice and data networks were segmented from each other.

Incentivized

Variphy is well suited for customers that do not have an in-house reporting tool and needs to start collecting trunk usage data; it is suitable for customers planning a system clean up to manage unused DIDs, trunk lines...etc

• Quality of service monitoring.
• IP SLA Analysis.

Incentivized

• Our most used function is the Cradle to Grave function in Reporting. We get the full and exact path that any call takes.
• Monthly scheduled reporting is automatically sent to the correct Directors and Managers.
• Dashboards give a quick look at the status of your calls.
• The ability to use "Friendly Names" for fields for ease of user use.

• The impact on SolarWinds performance itself of configuring a large number of IPSLA operations for monitoring can be difficult to predict. It would be beneficial to have some tools that could warn or predict the results of doing so.
• Additional background information on the use case for each SLA operation type would be helpful to the user who may not be an expert in the field. The Server and Application Monitor product provides this benefit for application component monitoring.
• The tool should be engineered to allow repeated SLA node discovery for any and all nodes in the Orion Platform database.

Incentivized

• The ability to connect to systems that have a hybrid cloud solution so receive statistics from both sides

Support is satisfactory.

Incentivized

Because we did experience some non-vendor-related issues during and after implementation, Dre and the team were terrific at working with us to solve the problems and get us up and running.

Our VOIP system is from Cisco, so they suggested their Packet Tracer to help with managing our quality of service. We found it to be an extremely technical tool much better aligned with diagnosing a detailed issue rather than helping monitor and manage the VOIP traffic as Solarwinds does.

Incentivized

Service and value (price) is the reason we selected Variphy. The price is really workable for all the capabilities the product has. But no one can match Variphy's service. Some of the people that help me have been there from the company's start. They have a quick response and have solved every problem I have had. Their sales are always there to help when needed.

• VNQM has enabled our network engineers to see network quality issues from the end user perspective and thus be more proactive.
• The call records searching capability is very user friendly and has made it easy for VoIP engineers to troubleshoot call issues from a single pane of glass.
• We were able to implement SLA monitoring by leveraging an existing feature of our Cisco routers. No additional investment was required.

Incentivized

• I am not an accountant, but I know that Variphy has paid for itself in customer satisfaction. We have far fewer patient complaints than we did 6 years ago.