Solutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.
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Tebra Patient Experience
Score 1.0 out of 10
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Formerly PatientPop, Tebra Patient Experience provides a means to schedule and engage patients. For small practices, the solution is presented as a simple, user-friendly, cloud-based system that requires no technical skills from users.
I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.
Great for getting POTENTIAL new patients, but there is definitely room for improvement. As an out-of-network office, it has proven to be difficult to get these new patients to commit to an appointment, many will schedule and then call the day before and cancel once they find out we do not take their insurance.
SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.
The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now
Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.
Be careful with their aggressive sales tactics. Take the time you need, do not rush into such decisions for your business. There are many many other companies out there
Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.
