SonarQube is an automated code review solution, serving as the verification layer for code quality and SDLC security. SonarQube is used to ensure that code is secure, reliable, and maintainable. It is available through SaaS or self-managed deployment.
$34
per month Recommended for teams <50 developers
TOPdesk
Score8.4 out of 10
Mid-Size Companies (51-1,000 employees)
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
$76
per month Per agent
Pricing
SonarQube
TOPdesk
Editions & Modules
SonarQube Community Build
$0
(open source)
Self-managed: Developer
Starting at $720 annually
per year per installation
Self-managed: Enterprise
Contact sales for pricing
per year per installation
Cloud-based: Enterprise
Contact sales for pricing
per year per installation
Cloud-based: Teams
Starting at $34 per month
per month per installation
Self-managed: Data Center
Contact sales for pricing
per year per installation
Essential
$76
per month Per agent
Engaged
$109
per month Per agent
Excellent
$155
per month Per agent
Offerings
Pricing Offerings
SonarQube
TOPdesk
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Optional
Additional Details
—
The TOPdesk license model:
- Modular: Organizations purchase only the modules needed
- Saas or On premise
- Supports unlimited number of assets.
- Service agents based.
- Discount available for annual pricing.
SonarQube is excellent if you start using it at the beginning when developing a new system, in this situation you will be able to fix things before they become spread and expensive to correct. It’s a bit less suitable to use on existing code with bad design as it’s usually too expensive to fix everything and only allows you to ensure the situation doesn’t get worse.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is an easy-to-use platform with a lot of capabilities. We use it for knowledge databases and it makes my work as Application Owner way easier and faster. It also provides a clear view of the issues running in our organization. We can clearly see where our colleagues are having problems. It also provides a clear view of my support tickets. Also, the reporting tools and the asset management are very nice.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Detecting bugs and vulnerabilities: SonarQube can identify a wide range of bugs and vulnerabilities in code, such as null pointer exceptions, SQL injection, and cross-site scripting (XSS) attacks. It uses static analysis to analyze the code and identify potential issues, and it can also integrate with dynamic analysis tools to provide even more detailed analysis.
Measuring code quality: SonarQube can measure a wide range of code quality metrics, such as cyclomatic complexity, duplicated code, and code coverage. This can help teams understand the quality of their code and identify areas that need improvement.
Providing actionable insights: SonarQube provides detailed information about issues in the code, including the file and line number where the issue occurs and the severity of the issue. This makes it easy for developers to understand and address issues in the code.
Integrating with other tools: SonarQube can be integrated with a wide range of development tools and programming languages, such as Git, Maven, and Java. This allows teams to use SonarQube in their existing development workflow and take advantage of its powerful code analysis capabilities.
Managing technical debt: SonarQube provides metrics and insights on the technical debt on the codebase, enabling teams to better prioritize issues to improve the quality of the code.
Compliance with coding standards: SonarQube can check the code against industry standards like OWASP, CWE and more, making sure the code is compliant with security and coding standards.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Importing a new custom quality profile on SonarQube is a bit tricky, it can be made easier
Every second time when we want to rerun the server, we have to restart the whole system, otherwise, the server stops and closes automatically
When we generate a new report a second time and try to access the report, it shows details of the old report only and takes a lot of time to get updated with the details of the new and fresh report generated
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
If I could choose a new ticketing/asset/ITSM tool and a company I would definitely go with TOPdesk. I like the fact that the support team is also in Dutch and the pricing at the time we purchased it was very affordable. It had all the features we needed and since then the product has come a long way and has many built in out-of-box features that require much less config and setup time. However still very customizable so can be adapted to any customer/environment.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In short, we've been able to remove many pain points, automate multiple things, and empowered the end-user by being able to manage more items via the Self Service Portal. We've been able to do more than we were able to do with our previous ITSM platform. The TOPdesk development team added some things recently that will allow us to make some other things more efficient.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly. We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We we easily able to integrate the SonarQube steps into our TFS process via the Microsoft Marektplace, we didn't have the need to call SonarQube support. We've used their online documentation and community forum if we ran into any issues.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Most if not nearly all questions are answered within the same or a few days. The helpdesk is very knowledgable about their product and are always willing to help. The only downside is that for more difficult questions it can take a while due to the experts being further removed from the helpdesk. But they are always willing to answer questions, even if they are not directly related to a problem with the service.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We had Topdesk in-house here training staff for almost a month (2-3 hour meetings 3x a week.) It was invaluable and we were able to take that training and share with the rest of our IT staff. Once implemented we were able to fly from there. The challenges we found were in how to get started. Once started the knowledge base offered from Topdesk has been invaluable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Online training documentation is easy to access and consume. There is no real challenges with finding information on how to use the product and some really helpful knowledge base items that show us how valuable these options are in our own implementation of it. The online training we've used has been self driven
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
It was a challenge to port over years of the same thing and we ended up keeping old ideas in Topdesk that we will eventually weed out as time passes and we learn how users view categories and flows of tickets. Planning is key but bear in mind that just because you used to do it this way doesn't mean you still have to
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
SonarQube is an open-source. It's a scalable product. The costs for this application, for the kind of job it does, are pretty descent. Pipeline scan is more secured in SonarQube. Its a very good tool and its support multiple languages. Its main core competency is of static code analysis and that is why SonarQube exists and it does it exceedingly well. The quality of scan on code convention, best practices, coding standards, unit test coverage etc makes them one of the best competent tool in the market
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Spiceworks is an easier-to-use Help Desk solution but it lacks all other features that Topdesk has. Freshdesk was just too much for our environment. It was cost-prohibitive for our intended use. TOPdesk fit our org size and budget better than the others.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
TOPdesk is very flexible and scalable. Every department in you organization can you the software. Perhaps some persons need some training, but that can be provided by TOPdesk ot some keyusers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Positive ROI from the standpoint of flagging several issues that would have otherwise likely been unaddressed and caused more time to be spent closer to launch
Slightly positive ROI from time-saving perspective (it's an automated check which is nice, but depending on the issues it finds, can take developers time to investigate and resolve)
A good number of incidents can solved more quickly. Those cases can be solved by the customer itself and in TOPdesk it is very easy to send the self-service-solution with your answer.
It is easier to report some things based on categorization and good search filtering
If there are two or more tickets, they are difficult (or impossible) to merge correctly. There is a merge function, but there is for example, only one client possible. A solution where you close one merged ticket and send separate emails to every single customer would be really nice!
