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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sonatype Platform

    Score8.8 out of 10
    Enterprise companies (1,001+ employees)
    Sonatype secures the software supply chain and protects organizations' vital software development lifecycle(SDLC). The platform unites security teams and developers to accelerate digital innovation without sacrificing security or quality across the SDLC. With users among more than 2,000 organizations and 15 million software developers, Sonatype tools and guidance help users to deliver and maintain exceptional and secure software.

    $0

    for use of the Sonatype Nexus Repository Community Edition

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    Sonatype PlatformSpiceworks Cloud Help Desk
    Editions & Modules
    Sonatype Air-Gapped Environment Nexus Repository
    $175
    per year per user
    Sonatype Repository Firewall
    $224
    per year per user
    Sonatype Repository Firewall for Artifactory
    $224
    per year per user
    Sonatype Air-Gapped Environment Repository Firewall
    $230
    per year per user
    Sonatype Repository Firewall Cloud
    $265
    per year per user
    Sonatype Lifecycle
    $690
    per year per user
    Sonatype Lifecycle Cloud
    $810
    per year per user
    Sonatype Air-Gapped Environment Lifecycle
    $825
    per year per user
    Sonatype Nexus Repository Pro
    $960
    per month (billed annually)
    Sonatype Nexus Repository
    $960
    per month (billed annually)
    Sonatype SBOM Manager
    Contact Sales
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    Sonatype PlatformSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Sonatype PlatformSpiceworks Cloud Help Desk
    Considered Both Products
    Sonatype
    No answer on this topic
    Spiceworks Ziff Davis
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    14 Answers
    97%
    Would buy again
    35 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    14 Answers
    100%
    Delivers good value for the price
    35 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    14 Answers
    94%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    9 Answers
    100%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    12 Answers
    100%
    Implementation went as expected
    31 Answers
    Features
    Sonatype PlatformSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Sonatype Platform and Spiceworks Cloud Help Desk
    Feature
    Sonatype Platform
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Organize and prioritize service tickets00 Ratings8.855 Ratings
    Expert directory00 Ratings5.548 Ratings
    Subscription-based notifications00 Ratings4.943 Ratings
    ITSM collaboration and documentation00 Ratings9.346 Ratings
    Ticket creation and submission00 Ratings10.055 Ratings
    Ticket response00 Ratings10.054 Ratings
    Self Help Community
    Comparison of Self Help Community features of Sonatype Platform and Spiceworks Cloud Help Desk
    Feature
    Sonatype Platform
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    External knowledge base00 Ratings9.549 Ratings
    Internal knowledge base00 Ratings9.549 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Sonatype Platform and Spiceworks Cloud Help Desk
    Feature
    Sonatype Platform
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    Customer portal00 Ratings9.847 Ratings
    IVR00 Ratings4.512 Ratings
    Social integration00 Ratings9.028 Ratings
    Email support00 Ratings10.047 Ratings
    Help Desk CRM integration00 Ratings10.029 Ratings
    Best Alternatives
    Sonatype PlatformSpiceworks Cloud Help Desk
    Small Businesses
    No answers on this topic
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    LiveAgent
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Sonatype PlatformSpiceworks Cloud Help Desk
    Likelihood to Recommend
    8.8
    (14 ratings)
    10.0
    (84 ratings)
    Likelihood to Renew
    8.9
    (2 ratings)
    10.0
    (29 ratings)
    Usability
    8.0
    (2 ratings)
    9.8
    (10 ratings)
    Availability
    9.0
    (1 ratings)
    10.0
    (3 ratings)
    Performance
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    10.0
    (2 ratings)
    8.7
    (26 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    10.0
    (7 ratings)
    Configurability
    8.4
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Sonatype PlatformSpiceworks Cloud Help Desk
    Likelihood to Recommend
    Sonatype
    - Guidance on remediation is very good - Vulnerability detection is very good - Support is very good - Ability to ask PMs/POs open questions at Office Hours every month is very good - Support for languages is lacking (TIOBE Index Top20) - Some features are un-neededly hidden and make the usage more complex then it needs to be
    Read full review
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
    Read full review
    Pros
    Sonatype
    • Nexus firewall is a great feature enabled for all our proxy repositories which are used to download the third-party opensource packages.
    • Nexus IQ is integrated with build stage to analyze the component against evaluation policy. This helps to figure out the application security standards.
    • Nexus IQ is also having a feature to scan container images before it uploads to our private repository. This is great feature for container platforms.
    Read full review
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    Cons
    Sonatype
    • Support on the end of life lifecycle of known open source components that are going end of life, or already went end of life
    • Support for emerging infrastructure as code frameworks
    • Support for native/ default retention, archiving and clean up policies for hosted repositories
    Read full review
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    Likelihood to Renew
    Sonatype
    Sonatype supports more than 200 dev(s). It proves with the repository to store the artifacts. Allows for governance of open source software used by the different teams. It is used by security teams to scan for vulnerabilities in software(s) and in the deployed containers. It helps ensure code quality.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    Usability
    Sonatype
    Overall experience is great with the Platform; however, I see some opportunity with upgrading the platform as it is missing with data of historical scans to allow reviewer to get view of trend how the application/product development team is considering fixing the issues.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
    Read full review
    Reliability and Availability
    Sonatype
    Extremely good
    Read full review
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
    Read full review
    Performance
    Sonatype
    Sonatype products are great value as I said but a few areas like how products use underlying resources in order to make it further lightweight, is something I would like them to consider.
    Read full review
    Spiceworks Ziff Davis
    No answers on this topic
    Support Rating
    Sonatype
    Monthly touchpoints with Sinisa has been very valuable.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
    Read full review
    Implementation Rating
    Sonatype
    easy to implement and performing the scans via automations as well
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
    Read full review
    Alternatives Considered
    Sonatype
    Out of other products we evaluated before choosing Sonatype, the later looked far more user friendly, easy to understand and work with. This was key for us, as the tool needs to be used by many engineers that don't have security as their main focus. Having a tool that is easy to understand and work with, makes the process of evaluating open source dependencies much easier and appealing for developers.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Sonatype
    Great value for money
    Read full review
    Spiceworks Ziff Davis
    No answers on this topic
    Scalability
    Sonatype
    Everything is very good except a little concern regarding large scale docker usage.
    Read full review
    Spiceworks Ziff Davis
    No answers on this topic
    Professional Services
    Sonatype
    Very good
    Read full review
    Spiceworks Ziff Davis
    No answers on this topic
    Return on Investment
    Sonatype
    • Sonatype's centralized management of artifacts have made it very easy for developers to share code in an efficient manner.
    • Sonatype's low false positive rate has made it easier to convince developers to remediate vulnerabilities
    • Sonatype's archaic architecture has made it more expensive to manage than it could be.
    Read full review
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
    Read full review
    ScreenShots

    Sonatype Platform Screenshots

    Screenshot of Sonatype LifecycleScreenshot of Sonatype Lifecycle - Chrome extensionScreenshot of Sonatype Advanced Legal PackScreenshot of Sonatype Nexus RepositoryScreenshot of Sonatype Nexus Repository ManagerScreenshot of Remediation of vulnerabilities