Sophos Rapid Response vs. xMatters

Knock on wood we haven't had a instance where we need to bring the Rapid Response team in. But from the meetings we had we are certain that they will be a valuable asset if and when we have an incident.

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We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming

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• 24/7 team of remote incident responders
• Full-scale incident response service that will triage, contain and neutralize active threats
• Port Mortem of the incident with recommendations

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• Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification.
• Automated incident communication about critical system outages based on alerts received in the system.
• Automated on-call roster and notification deliveries to SME.

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• For a non-profit pricing could always be better

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• granular notification settings
• Allowing users to create custom integration templates would provide more flexibility and control over how xMatters integrates with their systems
• Additional built-in integrations with other applications would be an area of improvement.

xMatters has a pretty good UI. However, its versatility does get in the way a little as the number of options can be overwhelming, and it sometimes takes a while to find the place you want, or get the result you want. I don't have any suggestions on how to fix this, it's just a side effect of the complexity that xMatters offers.

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Working with xMatters support has been fantastic! Our support rep is very friendly, helpful, and knowledgeable. We get quick response times when asking questions, and when we have more complex problems, it's easy to schedule a call and spend some time working through our issues together. Every time we've had a problem we've been able to get the info we need and get a resolution easily.

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We were a Secureworks customer and there were limitations on the platform that caused us to evaluate competitors. We didn't get to far in discussions with Palo but from what we heard and reach about Sophos RR it was an easy decision.

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xMatters is a market leader among many new burgeoning products in the stakeholder notification space. They are historically one of two original enterprise products in this space. Great client base of large companies and good reputation. xMatters offers flexible licensing models, depending on functional needs. It's easy to learn and use but slightly more difficult to administer.

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• It was a positive when we negotiated our cyber insurance
• It is comforting to the Board of Trustees that we have this in our back pocket
• Helps us sleep at night knowing they're a phone call away

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• Quicker response times for on-call personnel.
• Managers are able to pull reports faster for any incidents escalated to their team.
• When needing to contact another on-call associate from another team, xMatters provides conference bridge lines. You don't have to set up meetings through Outlook or Skype.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info