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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    ThreatLocker

    Score9.1 out of 10
    N/AThreatLocker Inc. is a security platform used to stop misuse and vulnerable software as well as control application elevation, storage and network traffic.N/A
    Pricing
    Spiceworks Cloud Help DeskThreatLocker
    Editions & Modules
    Core Plan
    $0
    Premium
    $6
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Spiceworks Cloud Help DeskThreatLocker
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Contact vendor for pricing information.
    More Pricing Information
    Community Pulse
    Spiceworks Cloud Help DeskThreatLocker
    Considered Both Products
    Spiceworks Ziff Davis
    No answer on this topic
    ThreatLocker
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    35 Answers
    100%
    Would buy again
    10 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    35 Answers
    100%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    34 Answers
    100%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    27 Answers
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    31 Answers
    100%
    Implementation went as expected
    10 Answers
    Features
    Spiceworks Cloud Help DeskThreatLocker
    Incident and problem management
    Comparison of Incident and problem management features of Spiceworks Cloud Help Desk and ThreatLocker
    Feature
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    ThreatLocker
    -
    Ratings
    Organize and prioritize service tickets8.855 Ratings00 Ratings
    Expert directory5.548 Ratings00 Ratings
    Subscription-based notifications4.943 Ratings00 Ratings
    ITSM collaboration and documentation9.346 Ratings00 Ratings
    Ticket creation and submission10.055 Ratings00 Ratings
    Ticket response10.054 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Spiceworks Cloud Help Desk and ThreatLocker
    Feature
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    ThreatLocker
    -
    Ratings
    External knowledge base9.549 Ratings00 Ratings
    Internal knowledge base9.549 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Spiceworks Cloud Help Desk and ThreatLocker
    Feature
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    ThreatLocker
    -
    Ratings
    Customer portal9.847 Ratings00 Ratings
    IVR4.512 Ratings00 Ratings
    Social integration9.028 Ratings00 Ratings
    Email support10.047 Ratings00 Ratings
    Help Desk CRM integration10.029 Ratings00 Ratings
    Endpoint Security
    Comparison of Endpoint Security features of Spiceworks Cloud Help Desk and ThreatLocker
    Feature
    Spiceworks Cloud Help Desk
    -
    Ratings
    ThreatLocker
    7.4
    8 Ratings
    14% below category average
    Anti-Exploit Technology00 Ratings8.28 Ratings
    Endpoint Detection and Response (EDR)00 Ratings7.47 Ratings
    Centralized Management00 Ratings8.28 Ratings
    Hybrid Deployment Support00 Ratings8.45 Ratings
    Infection Remediation00 Ratings5.87 Ratings
    Vulnerability Management00 Ratings7.36 Ratings
    Malware Detection00 Ratings6.88 Ratings
    Best Alternatives
    Spiceworks Cloud Help DeskThreatLocker
    Small Businesses
    Help Scout
    Score9.3 out of 10
    SentinelOne Singularity
    Score9 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    BlackBerry Protect (CylancePROTECT)
    Score9.1 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    ESET PROTECT
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Spiceworks Cloud Help DeskThreatLocker
    Likelihood to Recommend
    10.0
    (84 ratings)
    9.7
    (10 ratings)
    Likelihood to Renew
    10.0
    (29 ratings)
    10.0
    (1 ratings)
    Usability
    9.8
    (10 ratings)
    8.7
    (6 ratings)
    Availability
    10.0
    (3 ratings)
    10.0
    (1 ratings)
    Performance
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.7
    (26 ratings)
    10.0
    (1 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    10.0
    (7 ratings)
    10.0
    (1 ratings)
    Product Scalability
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Spiceworks Cloud Help DeskThreatLocker
    Likelihood to Recommend
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
    Read full review
    ThreatLocker
    Threatlocker does exactly as it advertises. I would recommend it to anyone seeking a comprehensive solution for managing software approvals. It is also very easy to use with an online support team, or Cyberheros, as they call it, that is very quick and responsive. The preset programs are also a nice touch, making deployment easy.
    Incentivized
    Read full review
    Pros
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    ThreatLocker
    • Application whitelisting.
    • Unified audits of everything network & application.
    • Clean and concise portal to manage the same.
    • Dynamic ability to allow users to request more apps.
    • Security and a sense of complete control.
    Incentivized
    Read full review
    Cons
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    ThreatLocker
    • When running the Unified Audit, I like to use certain filters. I wish there as a way to save those filters, so I don't have to select them every time I do a Unified Audit.
    Incentivized
    Read full review
    Likelihood to Renew
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    ThreatLocker
    ThreaLocker has done its job and has prevented malware from executing. It has stopped an encryption process once already. It has kept a user from going to a bad website. He tried twice and was wondering why he was getting an error message from ThreatLocker and ESET both.
    Incentivized
    Read full review
    Usability
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
    Read full review
    ThreatLocker
    Technician and Analyst alike will love this tool as long as they learn to use it. They have fantastic study material that breaks everything down on it where to find settings and how to best manage the tool. End users are the only complaints we get only because they sometimes don't understand that installing a PDF convertor that is labeled as Free on the internet isn't always in their best interest.
    Read full review
    Reliability and Availability
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
    Read full review
    ThreatLocker
    There is rarely ever an outage. I have seen slowness in ThreatLocker service. But that is very rare too!
    Incentivized
    Read full review
    Performance
    Spiceworks Ziff Davis
    No answers on this topic
    ThreatLocker
    ThreatLocker is always available. The admin's console loads very fast and report runs almost instantly. It does not interfere with operating system.
    Incentivized
    Read full review
    Support Rating
    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
    Read full review
    ThreatLocker
    You can email, call or do online chat with tech support. I love their online chat. They are quick and friendly. Also, if you need to show them something, you can give the chat technician permission from your Chat box to allow the tech access to your computer. They also can pull out your admin console on their side. They can look at your "Unified Audit" log and see the same thing that you can. They have a good KnowledgeBase that you can look for answers. They have what is called "ThreatLocker University" where you can go through tutorials and take tests.
    Incentivized
    Read full review
    In-Person Training
    Spiceworks Ziff Davis
    No answers on this topic
    ThreatLocker
    The owners and co-founders work with you through Zoom Meetings. They walk you through how to use and setup ThreatLocker. They also have webinars. You also can go through ThreatLocker University online training.
    Incentivized
    Read full review
    Online Training
    Spiceworks Ziff Davis
    No answers on this topic
    ThreatLocker
    Using ThreatLocker University online training is very easy and informative. You take online tests to see how well you learned the material. It is great!
    Incentivized
    Read full review
    Implementation Rating
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
    Read full review
    ThreatLocker
    ThreatLocker is a family ran business. The owners, co-founders work with you to ensure you are up and running as quickly as possible. They went to ensure your success with ThreatLocker.
    Incentivized
    Read full review
    Alternatives Considered
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
    Read full review
    ThreatLocker
    Prior to buying ThreatLocker, we evaluated Tanium's whitelisting module. We felt that ThreatLocker's method of baselining existing applications and comparing them to known IoC's made for an easier implementation. To be fair, this was solely based on demonstrations by each vendor and not by actual PoC's. The implementation for ThreatLocker went smoothly and we have very few issues with the product that require support intervention. When support is needed, it is readily available via chat.
    Incentivized
    Read full review
    Scalability
    Spiceworks Ziff Davis
    No answers on this topic
    ThreatLocker
    ThreatLocker is very easy to add new ThreatLocker agents on computers and servers. It is very easy to do. You can install an agent on a computer or server in about 2 minutes or less.
    Incentivized
    Read full review
    Return on Investment
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
    Read full review
    ThreatLocker
    • Allowed us to deliver zero-trust at an affordable cost
    • Can be managed with existing skillset
    • Most cost effective application control for small businesses
    Incentivized
    Read full review
    ScreenShots

    ThreatLocker Screenshots

    Screenshot of ThreatLocker