Spiceworks Help Desk vs. UseResponse
Spiceworks Help Desk vs. UseResponse
Product | Rating | Most Used By | Product Summary | Starting Price |
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Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A | |
UseResponse | Mid-Size Companies (51-1,000 employees) | UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system. | $39 per 2 agents/month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Spiceworks Help Desk | UseResponse | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Spiceworks Help Desk | UseResponse | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Spiceworks Help Desk | UseResponse | |
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Likelihood to Recommend | 8.8 (82 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (29 ratings) | - (0 ratings) |
Usability | 8.6 (8 ratings) | - (0 ratings) |
Availability | 10.0 (3 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.7 (26 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (7 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Spiceworks Help Desk | UseResponse | |
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Likelihood to Recommend | Spiceworks Ziff Davis | UseResponse No answers on this topic |
Pros | Spiceworks Ziff Davis | UseResponse No answers on this topic |
Cons | Spiceworks Ziff Davis | UseResponse No answers on this topic |
Likelihood to Renew | Spiceworks Ziff Davis | UseResponse No answers on this topic |
Usability | Spiceworks Ziff Davis | UseResponse No answers on this topic |
Reliability and Availability | Spiceworks Ziff Davis | UseResponse No answers on this topic |
Support Rating | Spiceworks Ziff Davis | UseResponse No answers on this topic |
Implementation Rating | Spiceworks Ziff Davis | UseResponse No answers on this topic |
Alternatives Considered | Spiceworks Ziff Davis | UseResponse No answers on this topic |
Return on Investment | Spiceworks Ziff Davis | UseResponse No answers on this topic |
ScreenShots | UseResponse Screenshots |