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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Spiceworks Cloud Help Desk

    Score8.3 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Veeam on IBM Cloud

    Score8.2 out of 10
    N/AVeeam on IBM Cloud promises to provide continuous availability to enterprise clients through its combined and automated backup and recovery solution. Veeam is deployed in the user's IBM Cloud environment for: · Agentless image-based backups · Recovery of entire VMs, individual files, and application items · Item-level recovery and eDiscovery for Microsoft Exchange, SharePoint, and Active Directory · Transaction-level restore of…

    $11

    per VM

    Pricing
    Spiceworks Cloud Help DeskVeeam on IBM Cloud
    Editions & Modules
    Core Plan
    $0
    Premium
    $6
    per month per user
    Veeam Backup and Recovery
    $11.00
    per VM
    Veeam Availability Suite
    $15.00
    per VM
    Veeam Physical Agent
    $18.00
    per VM
    Offerings
    Pricing Offerings
    Spiceworks Cloud Help DeskVeeam on IBM Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Spiceworks Cloud Help DeskVeeam on IBM Cloud
    Considered Both Products
    Spiceworks Ziff Davis
    No answer on this topic
    IBM
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    35 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    35 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    34 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    27 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    31 Answers
    No answers on this topic
    Features
    Spiceworks Cloud Help DeskVeeam on IBM Cloud
    Incident and problem management
    Comparison of Incident and problem management features of Spiceworks Cloud Help Desk and Veeam on IBM Cloud
    Feature
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    0% below category average
    Veeam on IBM Cloud
    -
    Ratings
    Organize and prioritize service tickets8.955 Ratings00 Ratings
    Expert directory5.448 Ratings00 Ratings
    Subscription-based notifications4.743 Ratings00 Ratings
    ITSM collaboration and documentation9.446 Ratings00 Ratings
    Ticket creation and submission10.055 Ratings00 Ratings
    Ticket response10.054 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Spiceworks Cloud Help Desk and Veeam on IBM Cloud
    Feature
    Spiceworks Cloud Help Desk
    9.6
    53 Ratings
    20% above category average
    Veeam on IBM Cloud
    -
    Ratings
    External knowledge base9.649 Ratings00 Ratings
    Internal knowledge base9.649 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Spiceworks Cloud Help Desk and Veeam on IBM Cloud
    Feature
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    9% above category average
    Veeam on IBM Cloud
    -
    Ratings
    Customer portal9.947 Ratings00 Ratings
    IVR4.412 Ratings00 Ratings
    Social integration9.028 Ratings00 Ratings
    Email support10.047 Ratings00 Ratings
    Help Desk CRM integration10.029 Ratings00 Ratings
    Data Center Backup
    Comparison of Data Center Backup features of Spiceworks Cloud Help Desk and Veeam on IBM Cloud
    Feature
    Spiceworks Cloud Help Desk
    -
    Ratings
    Veeam on IBM Cloud
    8.2
    14 Ratings
    2% below category average
    Universal recovery00 Ratings8.214 Ratings
    Instant recovery00 Ratings7.314 Ratings
    Recovery verification00 Ratings10.01 Ratings
    Business application protection00 Ratings8.214 Ratings
    Multiple backup destinations00 Ratings8.214 Ratings
    Incremental backup identification00 Ratings8.214 Ratings
    Backup to the cloud00 Ratings8.214 Ratings
    Deduplication and file compression00 Ratings8.214 Ratings
    Snapshots00 Ratings8.214 Ratings
    Flexible deployment00 Ratings8.214 Ratings
    Management dashboard00 Ratings8.213 Ratings
    Platform support00 Ratings8.214 Ratings
    Retention options00 Ratings8.214 Ratings
    Encryption00 Ratings8.214 Ratings
    Best Alternatives
    Spiceworks Cloud Help DeskVeeam on IBM Cloud
    Small Businesses
    Intercom
    Score7.5 out of 10
    BDRShield
    Score6.4 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.7 out of 10
    Bacula Enterprise
    Score8.5 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    Bacula Enterprise
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Spiceworks Cloud Help DeskVeeam on IBM Cloud
    Likelihood to Recommend
    10.0
    (84 ratings)
    8.2
    (14 ratings)
    Likelihood to Renew
    10.0
    (29 ratings)
    -
    (0 ratings)
    Usability
    9.9
    (10 ratings)
    8.2
    (2 ratings)
    Availability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.7
    (26 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    10.0
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Spiceworks Cloud Help DeskVeeam on IBM Cloud
    Likelihood to Recommend
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
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    IBM
    The Veeam on IBM Cloud functions [is] easy to set on the first time to use the platform and the effective capability on predictive disaster, easy to backup the most important data through the Veeam on IBM Cloud functionalities. The features [have] multiple different responsibilities like copy data management, effective data restore functions among many more.
    Incentivized
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    Pros
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    IBM
    • The program installation is straight forward and uncomplicated.
    • Once running it does not put a drain on system resources. After the initial backup subsequent backups are quick.
    • It does what it is deigned to do and they have kept it simple for a reason.
    Incentivized
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    Cons
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    IBM
    • The reporting could use some work. If you have a client who has some serious audit controls in place, you may find yourself creating the report versus depending on the system do that piece for you.
    • My complaint would be with the notification emails. They are not configurable and come out regardless of whether a backup set completed or is still running.
    • The scheduling is a little clunky. It would be much nicer if the backup could be "continuous" anytime it's connected to the Internet (similar to Carbonite).
    Incentivized
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    Likelihood to Renew
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    IBM
    No answers on this topic
    Usability
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
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    IBM
    Veeam is very easy to use once fully on-boarded and trained. Part of the reason we can respond to a critical situation swiftly is that it is so easy to use. We did take 2 years to be fully comfortable with the product as we tested it with others, but once we committed to Veeam, there was no question about it.
    Incentivized
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    Reliability and Availability
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
    Read full review
    IBM
    No answers on this topic
    Support Rating
    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
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    IBM
    At the moment I cannot say anything bad about the overall provided services. It's holding me back to put the mark even higher as other cloud solutions have their advantages as well, so I can't rate this one higher than competitor ones. However the experience is really positive to the moment and it has delivered always.
    Incentivized
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    Implementation Rating
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
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    IBM
    No answers on this topic
    Alternatives Considered
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
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    IBM
    Veeam BLOWS AWAY Veritas in terms of reliability, recoverability, and Especially PRICE! Veritas is literally thousands of dollar more than comparable Veeam Software. Veritas's support is virtually non-existent. I believe the only reason Veritas is even still in business is because of their reputation as the ONLY backup software a decade or more ago. If you use Veritas, I HIGHLY recommend throwing it away and trying out Veeam - You will NOT go back to Veritas!
    Incentivized
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    Return on Investment
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
    Read full review
    IBM
    • We solved a problem where we needed a backup for some remote clients and paying the cost for local backup was not feasible.
    • allows us to put a solid backup and recovery solution in a client with very little monthly cost.
    • Business backup and recovery, disaster recovery, hybrid data protection (onsite and cloud), server and workstation backup.
    Incentivized
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    ScreenShots

    Veeam on IBM Cloud Screenshots

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